VivintReviews 412

My home alarm was on away.
There was a movement in the leaving room and the alarm was triggered. But no one called. I called.vivint support and I was transferred 4 times back and forth various dept. This is totally nonsense and bogus service. I will cancel the service.

Constant problems! Faulty equipment! Cops,fire dept, show up at my house constantly! It makes all kinds of noise saying windows open door opened all kinds of stuff! I have to go check windows and doors often! I mean if I have to do all stuff why do I even need a security system! Biggest waste of money! Every who ever had this all need their money refunded!

Salesman came to our door, did his pitch and we told him no. In fact, we said no more than once. Finally, against our will, we said we will try it out for the 3 day trial. They came on a Thursday and had to install that night "for free installation." We were told our trial period went until Monday. They were here until almost 10PM that night, drilling holes and left a mess. We almost intended on keeping it as the cameras were pretty nice but Friday our cameras were offline most of the day, so I called our sales rep and told him we don't want it. In no way was it better than ADT as promised.

We received a ton of pushback from our rep and then even had our calls ignored to just be told to call customer service. Well what a coincidence they were closed by then. Oh and then closed on the weekends. Companies that don't have weekend customer service are always a scam just an FYI. Especially larger companies such as Vivent.

Called Monday morning, on hold for over an hour and finally got through. Lady told us we were within our 3 days and canceled us, email confirmation and everything. It is a week later and no one has picked up the equipment. We called yesterday and we're told it was under review. Under review for what you might ask, we are not sure and no explanation provided.

After learning there is a current lawsuit happening, I'm just not surprised. It really is such a hassle beyond any customer experience horror story. No charges have been made to our account, but rest assured banks are on your side for instances like this as well as attorneys. I hope they come pick this up sooner rather than later so this nightmare can finally end. I also refuse to answer the door anymore due to fear of pushy salesman. If "no" cannot be received, you did nothing to help your customer, just tarnish that business reputation as clear as these reviews show.

Vivant takes young adults from all over the country and drops them in different states to sell their product, much like those magazine companies did in the 80s and 90s. They've dropped dozens of very young adults here in Oklahoma without food and water. The people spend all day going door to door and have an very aggressive sales pitch, ignoring the laws of the state. I imagine it's because that's how they earn their keep. This is a terrible company and what they are doing is the literal definition of human trafficking. Contact the Choctaw OK Police and Midwest City Police for more information, as they are finally cracking down. I hope these people are taken out of this horrific situation and sent back home.

I can't count how many times they've taken payment without authorization, making out bank account bounce.
Also signing a contract with them is a lifelong commitment, because there is no contract renewal date available (when they say the contract ends)... from their standpoint we still owe them $5000 for equipment that was supposed to be free

Please do yourself a favor and avoid doing business with Vivint. This company lied from the beginning with their sales to the day of installation. We were charged $550 and they never disclosed any of this information prior to install. Once I asked for a timeline up to the charge, it was then revealed our contract changed after the install. Unethical and trash practice. So now we are out of $550, we have to cancel this contract because they can't be trusted. It's sad the consumer suffers because of unethical business practices.

I had a salesman come to my house I told him I didn't wanna be bothered. He's made her several times but my husband just died so I let him get a sale through my mother and everything. He told us was a lie. I've called several times and they will not fix it, even though I basically was scammed which the representative informed me.

Cameras installed less than a year ago and have had several issues with the cameras. The "warranty" fee that they charge does not cover if the cameras go out for technical issues. If you're unable to resolve by yourself with someone on the phone, a tech visit is $100 a pop. Garbage service on a system installed less than year.

Defective smoke detectors that keep going off at all times of days and night. They say theat they are new and better but malfuntion all the time. Call customer service and get no help! Do not use this company! Waste of money!

I talked to a representative set up a date paid $24.99 upfront for the service. They sent a rep to my house for install. He said I hadn't been approved. So he had to process my application which was denied. They now wanted $1627.30 upfront. I told them no. Well they still tried to debit my card the full amount for equipment. All this after I was approved 2 days prior for an account and equipment to be paid monthly. Wasted my day and the reps day who came out.

I recently had a Vivint employee come into my barbershop to linger around 2 days in a row. He didn't mention Vivant security.just that he was "working" in the neighborhood, just wanted to hang out which alerted myself and my customers. The second day, I told him to leave. I later saw he and 2 other guys outside my shop...AGAIN! I briefly spoke with all 3 of them, one of which had his shirt off.the other 2 had Vivant shirts on. I was immediately irritated with all 3 of them. Their behavior was off. They proceeded to play on my business page taking a 5star shop down by saying some off the wall things. Vivant confirmed that they were their employees.which shocked me. Vivant saw my page and were appalled and apologetic. Days later the reviews were NOT removed as discussed. I called repeatedly, got transferred, got put on hold, talked to multiple people and no one seemed to know who to talk to. As of today the reviews are still there. I feel like making this review...multiply; just like Vivint did on my page. Only this is accurate!
I got called a racist on my page; I chose not to address that. I was "racist " toward a black employee. Vivint was far too ignorant to see that I'm black ( just light). This has been a lot of time wasted with no follow-up. I can't imagine being a customer.

I had an issue with the buyout Vivint would apparently provide so I contacted my sales representative. I never heard back, so I contacted the service line. They said I had to contact the sales representative and also tried from their end but they were not able to. What kind of company does not have access to their employees. Then they continued to tell me to wait and even while calling every other day, 2 weeks go by with no solution. It's not until a week after that, that they finally conclude my problem (no solution) by telling me things they could have told me the first time I called! Wasted my time and money because now I have two bills to pay from them and my existing security provider! I was fed up and wanted to cancel with Vivint completely but they make it virtually impossible to do so. I am forced to pay the total of the equipment I don't want to keep before they even consider my cancelation with them which also includes a heavy fee. DO NOT, I repeat, DO NOT EVER SIGN UP FOR VIVINT!

We had it for three months so far and noticed charge us two time within one month. One is Vivint pay and another one is Fortiva so combined we pay 75$ which is more than we used to have ADT! If it more money why I have to change it? All Liars and my salesperson never answer phone refusing doing anything! Operator cannot do anything only says will try that's it! Anyone Please Do NOT use VIVINT!

I have had the Vivint system for only a few months. Since the cameras were installed, they have gone offline at least every two months and are nonfunctional until a technician comes out to repair at a cost of $99 per visit. None of the so-called troubleshooting works. There is no alert that a camera is offline from either the app, the panel or the company. No issues with home electrical system or the internet, so why the system fails is a mystery. The company now offers a "protection plan" at $9.99 per month that offers the "benefit" of having a technician come out at no cost. At a cost of $120 per year, to fix their faulty equipment and connection, this seems predatory to me. At this point, I am essentially paying for nothing because I refuse to pay repeatedly for a technician to visit and I'm locked into a contract. I do not recommend this company or its products.

This is the worse company to work with. My sensors go offline all the time, Ingot locked out of the house. The representatives suggestion was to call a locksmith. I asked if I got reimbursed and she said possibly. I had to jump through hoops to get it and they are dragging there feet to give it back. The technician that was scheduled to come out to my house came out early (not during the scheduled time) left a note on my door saying I missed him and call to reschedule. I had to fight to get a closer appointment that wasn't weeks out. I told them give my money back for the equipment and come get it all and they told me no, I had it too long for them to that but they wouldn't send someone out during my scheduled time either so I could stop getting locked out of my house. Use a different company!

If you are looking for a good home security system this is not the one stay clear of these guys they will promise you the world and do nothing for you but if You Like getting ripped off and Given away your hard earned money. Then you should definitely go with these people. They did not do anything for me and my wife. But damage are home drew holes in the wall and never came back to fix them Worst company on the planet.

Their equipment is trash and they lack customer service. Vivint is absolutely the worst camera company that I ever experienced in my life. The company is so unprofessional and so unreliable, they set two camera appointments for me to give them the camera both times they didn't make it and made me lose out on money to sit around and wait for them to come get it and never came. First time they lied and said they rung the doorbell over and over which was again a lie: now this time I'm here waiting waiting and he can't even give me a proper explanation as to why the technicians today did not make it now he's trying to make go through this whole process again. I told him I'm not having it I'm going to put it on the balcony and they come get it from there and whatever's happens happens with it

I had my system installed 9 days ago. My headache began when the sales rep lied and said my install was "free" and that I would have 7 days to try the system out (I was charged over $400 for the install and there is only 3 days to cancel/try out the service). When I called the rep just 3 days later she tried to go around the fact that she lied, and stated "that's just how the company does it. They say it's free because you aren't paying anything upfront but over time", then tried to offer me more equipment in place of her lie. I called into customer service the next day to cancel (explained why) that person offered 2 free months & $15 credit for 12 months. Though the sales rep got back to me later that day advising that the $436 installation fee would be removed that wasn't the last of my issues. I called customer service another time on my actual 3rd day to cancel requesting certain items been removed because they weren't needed. I was told another department would have to call me regarding that and that it may take 3-5 business days. Now I notice the outside camera that's supposed to be facing my driveway is pointing towards the ground, and oh the touchscreen installed has been black for the past 3/4 days. I called again today to cancel and they say I'm outside of the cancel time. They want to make me pay thousands of dollars for equipment that has been giving a problem since the original install day. I told the reps each time in person/over the phone I have the Ring, but was willing to try Vivint. I've also had Xfinity before, and my current or former security system has given me this many issues. They tried to send a tech for free, they want to give me a more free service, for my inconvenience, when I don't want any of that. All I want is for them to come get their equipment and NOT try to force me to keep their security system. After all my headache the rep today that refused to cancel my service had the nerve to ask if I had a friend/family member I wanted to transfer this service to - my reply "if I did I've already complained about my horrible experience they wouldn't want it". Even my total is more than what my paperwork shows. If you don't have Vivint DON'T get it.

I made a horrible decision and left our local alarm company for this company. From day 1 it has been a nightmare, i paid the rep in cash for the system, he signed the sales agreement where it was notated the cash payment.
They charged me anyway saying that was not proof of payment, turned out the guy that sold us on Vivint was a contract employee. He did a door knock and sold us on the idea, bad idea.
I recently had some window sensors that were bad so they came and replaced some, my monthly bill jumped 45 %, i had asked for an invoice to show me cost etc. I finally got one today - 2 years later.
Like pulling teeth, just got off the phone with them and expressed my displeasure with their company.
I would suggest to run away from these folks stick with a local company that really cares about your service and billing. It's funny when i mentioned i'd like to cancel this contract and what is the process, the young lady said "i would cancel it also if i were you"!
Gotta love it