Very good business in a timely manner. Terrance was sharp and to the point. While I was at work he was very efficient.
Jake made the process of purchasing the tickets for the crosstown classic in Chicago a easy and nice transition. Very helpful and friendly.
I called to add a parking pass to my concert tix. They were quick and courteous. They emailed the pass immediately upon purchase.
Having trouble getting my tickets I purchase to apear on my iPhone for 1/19/19 pistons game, I call for assistance and I stray on line no one helps, I still want those tickets please help
Tyler was very professional and quick
Called me quickly and knew exactly
What I wanted
Great attention to detail
The Name of the person helping me was: Precious. She was Very Polite, Courteous, and Helpful. Precious is the Best!, Thank You, Vernon Tweed
Needed assistance getting best choices last minutes, Brady quickly understood
Our needs! Most Professional-- Most Helpful --Bsst Offers for $$$
I just want to thank Daniel B. For explaining everything to me and helping get the passes we neede for the game and how it worked.
I am going to be one of those people that start this off by saying if I could give this company one star, I 100% would. I spent a little over 300 bucks on Halsey tickets in STL just for the concert to be rescheduled for the same date but a year later. (July 2021). I don't think it is crazy to expect someone wanting a refund for a concert that's postponed for a YEAR. They will try and tell you that once the event is officially cancelled, then you can get a refund, but even that is a sick joke. I know so many people that had baseball opening day tickets (obviously was cancelled over two months ago) and they didn't reply to an email (that only gave them 7 days mind you to reply) so they are not eligible for a refund either. IF A CUSTOMER PURCHASED TICKETS FOR AN EVENT THAT IS CANCELLED THEY SHOULD BE ISSUED A REFUND IMMEDIATELY REGARDLESS IF THEY REPLIED TO A FREAKIN EMAIL. I know this is "unprecedented times" right now, but wouldn't you think that means that people need their money back more than ever? I wont stop until I get a refund even if it means getting the Attorney General involved.
Good customer service but it's very off that my tickets aren't available right away... very nervous about that.
Thanks for making our transaction pleasant and efficient. Can't wait to get the email with the tixs and go enjoy the show!
N the futurenever again we will we use you. You are rude and did not provide service, good luck in the future
This is the 2nd time I've gotten to work to work with Connor! He's so patient and is 5 star customer service!
Roane was nice and helpful and helped with everything I asked him to help with so overall I would come back again to buy tickets.
It's really nice to be able to get ahold of someone fast to fix my issue I was having with my available credit. Really nice staff and competent.
The online purchasing was difficult. I could not checkout and had to call the 866 numbet where I was finely able to purchase my tickets.
Even though he couldn't find piggyback seats for me he was very helpful and pleasant. I was able to get seats that I wanted.
Bought Midway clubhouse tickets to add to my game tickets. The salerep was very knowledgeable and found the package and info that i needed.
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 14th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Chicago, IL
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We strive for excellence and we're delighted to hear that we delivered, we hope you had a wonderful time at your concert!