I called to order tickets and they were helpful. Not happy with the $15 per ticket fee but that's pretty typical these days.
Thank you!
Liz was super lovely, helpful and friendly!
Thankyou for having great staff!
Definitely will use again!
Thanks,
Dina :)
Faith handled my call very well. She was kind, professional, knowledgeable and efficient. Thank you.
I called the phone number to ask about a promo code for tickets. Felix helped me right away. He was friendly and thorough with my purchase.
We appreciate the 5 - star review Danielle! Thank you for letting us be your destination for live event tickets!
'' Q'' is a pretty great agent. It was by far my best purchasing experience on phone, because of him
Mark was excellent and helped me through the entire process. Thank you for everything to get these tickets!
Rep was very helpful and polite. So glad we have good parking! I will definitely be using this company again!
Nick was very helpful and answered all my questions and/or possible concerns using the last minute pickup method. Thank You
This was better than ordering on line. Plus I got a discount. Highly recommend vivid for any tickets.
Do not trust them, they hide charges and will overcharge you for tickets that are way cheaper elsewhere. 100% worst ticket website out there!
Hi Jeff, we strive to help you make a fully informed purchase with us, and for this reason the fees are shown all at once after determining if we need to charge sales tax based on your billing address location (some local and state laws require that sales tax is charged based on the venue location, others require it based on your billing address). Showing all applicable fees at this step of checkout once you provide payment details helps to reduce any confusion about the final price. You're also given all the details about your tickets and the purchase at the final step for your review before you submit your order. The ticket price (what you see when browsing, before fees) is the asking price set by the person who listed their tickets for sale.
I am looking forward to using vivid seats again! Brady went above and beyond my expectations during the ticket purchasing experience.
Gian was very helpful. Made getting tickets easy, and I'll use his services from now on, for all games & events.
We look forward to getting you to future events, Mark!
Joseph was patient and informative. Appreciated his help. Just found the tickets to be expensive. However, he did provide plenty of alternatives.
Got to a representative quickly. Bernadette was helpful and professional; thoroughly answered questions.
Pedro exceeded all of my expectations. Easy to understand and helped me get the best value for what I wanted.
Marcel was super informative and very charismatic. Some of the best customer service I've received over any platform.
Marcel appreciates the kind words, and we hope to be your future partner for live events!
My representativ, Tejuan, was very pleasant and explained now eflash worked since I am a first time customer. I really appreciated her help.
I had an extremely unpleasant experience using VividSeats. Around Christmastime, I ordered two tickets for a play in January for me and my mother to attend. I never received the tickets via email by the time I was told I would, so I had to call VividSeats and speak with an associate the day before the play. The man told me that the seller probably would not have the tickets by the end of the day, so he recommended that I cancel my order. I told him that I wanted to wait until later that day just in case. When I called back later that day to check on the status of the order, the seller still did not have the tickets, so the same man that I spoke to earlier cancelled my ordered for me. He confirmed that my order was cancelled and that I would be refunded within the next few days. Three weeks passed and I never got my refund. I paid $180.
I emailed the service team about my issue, and the customer support associate responded saying that I did not get reimbursed because my order was never cancelled because they never received a call back from me when I did, in fact, call back to cancel it. I felt disrespected as a customer when they told me that I did not call back. They were not accommodating or considerate to me as a paying customer who did not receive quality, dependable service. They essentially blamed me for the issue. They ultimately cancelled my order and promised a reimbursement in the next few days after I corrected their mistake. I did not appreciate their unprofessional and disrespectful response when I requested help with the issue. I will never use VividSeats again and will warn my friends who buy concert tickets often.
The gentleman was quick and very professional
I will always do business with your company and will spead this great service
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 14th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Visit Website
- Chicago, IL
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the positive feedback!