I made a mistake in my order and immediately called to fix it, but they would not help or offer any alternative solutions.
I love my experience with Vivid Seats. Always very helpful and professional. Thanks for being so user friendly.
Bridget was very helpful in picking the tickets for my parents. Can't wait to see Hamilton. A little expensive but worth it.
Quick, friendly, knowledgeable, professional agent got me through the process that I could not complete on line, most helpful... thanks
Enjoyed the phone in service who was quick to get my tickets and got us exactly what we needed within our price range
Johnny Nguyen was very efficient and clear. Easy to work with. High fees, but now days there's no getting around that anymore.
Justin was very helpful, patient, and professional. I definitely will be calling him to help me with all my other purchases from now on.
This was one of a few places to order tickets that I have felt comfortable with and would use them again.
Customer service. Excellent Rene Sanchez is outstanding, You are fortunate to have him as part of your staff.
Justin Goodman 2606 made it very easy for me to mix and match seat locations so I could maximize seating savings!
Ross was more then helpful. Answered every question I had. Very great customer service experience for sure.
Rep was amazing prompt and knowledgeable, would definitely use again! Vivid seats the only way to go
Jake (2958) was very helpful with the Justin Timberlake concert tickets. These were a birthday gift for my wife.
Outstanding professional and quick. Rep took me through the ticket selection fully explaining as we went along. Amazing
Alex answered any questions I had directly and clear. It was a pleasant experience for my first vivid purchase.
Ordering through Vivid Seats was super easy and made me feel confident with purchasing legit tickets for an event.
Romeo was very clear when explaining the details from my previous/current purchase and extremely patient. He provided excellent customer service.
Ashley was quick and efficient. She helped me out a lot with purchasing my tickets. Thanks again hun :)
Overview
VividSeats has a rating of 3 stars from 2,372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass. VividSeats ranks 14th among Tickets sites.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Chicago, IL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members