I have never encountered such a rude business owner.
We received wrong items than what's ordered. I immediately sent email notification. Aside from no correspondence for three days, the owner said to ship back on our own dime and he said that's how they do business. I called and asked for shipping label cause he shipped the wrong stuff, he refused to comply and hung up on me!
I wished I had read these reviews before I placed the order. Terrible merchant. How does a consumer make a formal complaint?
Let's hope the owner hear grows as a human being. I don't think I've ever encountered such disgusting rudeness in customer service. Mocking, derogatory after I called back after HE hung up on me after literally 30 seconds of asking what an expiration date was. He was super mocking, this person really has some deep issues and let's pray he grows to be a decent person. Great prices actually, some companies mark down prices bc they're expiration date is close. I work in the industry and know this, yet he was still super derogatory..
I have been ordering from VitaGlo for more than a decade! They used to the internet's secret place for amazingly cheap supplements. Now... they are no longer capable of fulfilling their orders. I am not expecting to receive my most recent and I will have to take action against them--unfortunately.
This person said he was the owner. He answered the phone in a very unprofessional manner. Was rude and did not even attempt to fix my order. Then hung up on me. I don't know how he is still in business treating his customers this way.
Good God, why didn't I check this site out before I ordered from Vitaglo. Same problems as everyone else. Assuming it was Mike that I spoke with, absolutely rude. I would rather use a far more profane word than rude. And clearly he could care less about how he behaves. I ordered a case of Good Earth Green Tea, he sent some other tea. It was horrible. When I called he said they quit making what I ordered so he just sent me this other stuff. Wants me to pay to send it back. And then he HUNG UP on me! Who knows if I will ever get my money back. If I do, I will be very very surprised. What a total and complete@$$hole. I just hate that he is doing this to so many people.
Place an order online for Giovanni conditioner $142. 00. 10 days later no correspondence no shipment emailed Mike said he'd look into it three days later I had to call them back got this guy Mike on the phone who proceeded to cavalierly say if you want I'll look into it on Monday and see if they Company still has it in stock or I can just put the money back on your credit card then when I asked about it he said I'm putting the money back on the credit card goodbye and hung up on me which was extremely rude and unprofessional. I'm assuming he doesn't need customers because he just lost me.
I've been ordering from Mike for about 5 years now. I always leave them my cell number in the order form remarks area. I've never had a problem and he has called me a couple of times. Once to tell me they were sold out of a product and he recommended another that turned out to be GREAT. Another time he called to ask about a flavor I liked. I feel like he's doing a great job and like I have my own personal Vitamin company taking care of my orders. I Love the prices and the personalized service! Thanks again Mike, Bryan D.
Vitaglo sent products past and near expiration and then told me that I'd have to pay to return the ones nearing expiration. Hung up on me when I called to follow up. Extremely rude! Save yourself trouble by giving other respectful merchants your business.
The balance of my order was never sent, it has been 2 months since I placed my order, i was going to cancel it, but thought I'd leave it as a standing order just to see if they would ever follow thru, which they have NOT! WOW! Don't know how a business like this stays in business. Zero service, lack of follow follow up, rude. They are as bad as it can possibly get, maybe worse.
I placed a large order on Dec 6th, 2018,
I received PART of my order of Dec 18th, missing 4 items, I emailed them immediately, they responded that the rest of my order would be shipped within the week, but that didn't happen, I wrote to them again on January 10th, 2019 to see where my order was, no response. Write again on the 15th, again no response.
I called them a few days later, a man answered, I asked where my order was, he said he would check on it and call me right back. That was nearly a week ago, still waiting for that call.
I will never buy anything from this company again, service sucks!
Buy at your own risk! You e been warned, Beware!
If I could give a negative star I would. Customer service was awful. I sent multiple requests for shipping updates & tracking. Finally after 12 business days I cancelled my order via email as no responses or tracking was provided. I finally received a very curt email back. No remorse for lack of service. Filing dispute with credit card company. Buyer beware.
They were very short with me and demanded more money. When I told them that this was not what we contracted as our agreement, they said they would cancel the order and hung up on me.
Run from this company. They are using the old conman technique of bait and switch and they are very rude too. One star in each of the six categories is much too generous for this company. Nothing is worth dealing with vitaglo!
All of these negative reviews are accurate. They do not deserve to be in business. The owner, Mike, is the rudest person I have ever spoke to. He would not let me finish my sentences, did not return my call when checking on my order, and was just a complete jerk. Most likely they did not have the product in stock and is unable to say that. Please do not use this company!
Vitaglo is the worst company I have ever dealt with online! They sent me the wrong stuff and will not make it right no matter how many times I have contacted the owner who's name is Mike. I should have researched his business first which I failed to do, when I did I found out he had more than 100 complaints and counting! Fair warning ALWAYS research the business first before putting in an order, especially if you have never ordered from them before! I even told him I was going to report him to the FBI as a scam website, that didn't even make a difference, so now I am looking for other places to report him and that they should take his phoney baloney website off the internet. Stick with the one's you know are legit and that you have ordered from. Over 100 complaints? How is he getting a way with what he does? Look the website up and you WILL see!
They will substitute items without getting your approval and then it will take a month before it ever shows up. I asked the Post Office what a $10.00 charge for delivery and it takes 8 weeks. They indicated it only takes a few days that the company holds it... I got my money back but filed fraud charges in the state to do so. And it was my bank that gave it back to me and debited their account.
I wish there was a zero star option.
They yelled at me and hung up on me just for inquiring about my order. They said they are cancelling my order also. So upon checking reviews... WOW should of checked reviews before ordering..
Worst customer service ever. Did not receive an email confirming my order. I called after a week and they said they were out of the product--again, no email. They charged my card immediately upon my order--so far no refund. Rude phone support.
I have been buying from Vitaglo for 25 years. I've never had a bad experience. I just ordered this morning & it has already been shipped, will be delivered Wednesday. Never had a problem with Mike or staff. I just don't understand the negative comments!
I have been purchasing from this website for 3-4 yearsand have never had a problem. My order is shipped promptly and is always correct. They carry Raw Revolution bars that are less expensive than anywhere else. Thank you!
"SCAM! Placed an order for 10lb of chia seeds 15 days ago. Have emailed, called, and never heard anything. Will be calling credit card this morning to put the charge into dispute and get our money back. Should have read reviews before ordering... seems like this is a common problem. Think of all the people who don't bother to leave bad reviews... you know there are plenty more. Worthless company. I will support our local health food store... I should have known better.
My suggestion, if you do decide to try ordering, is to use your credit card. NEVER send a check or pay with another method. This way you have recourse if they ignore you, take your money, and send you nothing in return."
Yet another bad review. They need to be put out of business! Placed an order in Dec 2020 (2 bottles of bone and tissue by solaray) they sent 1 bottle with a note inside the bag "back order 2nd bottle". I've emailed 3 times with no reply it's July 2021 and I've never been sent the second bottle or at least a refund for it. Liars! Beware!
Overview
VitaGlo has a rating of 1.5 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VitaGlo most frequently mention customer service, credit card and free shipping. VitaGlo ranks 241st among Diet sites.
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- Syracuse, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members