VitaGlo

Number one, this is the worlds worst customer service I have ever encountered! The man who answers the phone could not be more rude. I ordered three bottles of an item and only received one. I was charged for full shipping. On the Back of my receipt there was somebody else's invoice with all of their information! Thank God I'm an honest person. Number two, they said they would ship my other two bottles out the following week. I never heard from them. I called again Mr. Rude man answered and told me the items were back ordered. I'll refund some of your shipping and then he hung up. Number three, I have yet to receive some shipping money back. I'll buy the product elsewhere sure!

I have purchased from VitaGlo 4 times. The first time I ordered, earlier this year, was a little rough as it took forever to get my order, even after calls and emails with a very rude person. Perhaps he was going through a bad time because all my subsequent orders have been delivered without any hitches. I now receive my merchandise exactly as ordered within 4 or 5 days, if it includes a weekend. My latest order in June even included a cold pack at no extra charge. I will definitely continue ordering from VitaGlo as long as the good service of good products continue. I complained loud and long when I didn't get good service but since I am now receiving consistent good service, I felt it only fair to give this good review.

I have found VitaWrap to be a good product but recently I have had to discontinue use of the roll because of the incredible stickiness of the film on the material. I would presume being a petroleum based product the components are breaking down with time. To bad it was a good product!

I ordered several products made by a company that is no longer in business. They were hard to find and when I did find them, the sellers were asking about four times the price Vitaglo was selling them for. The inventory was not as up-to-date as it could have been but it looks like they updated their inventory after my order. To me, this means they realized there was a problem and took action to make an improvement. There was no communication with the company but they documented my invoice very well. They noted how many products of each item they had in stock to ship me. They noted each item that was sold out. They noted I was only charged for the items they shipped. I verified this. It looks as if they double checked the contents before they shipped the package. They provided an itemized list of the charges. I placed my order on a Monday. On Wednesday, I received a notification from UPS that the label was created and the 28 pound package had been shipped. I received my order on Friday. All 21 plastic bottles of liquids had tape on the lids and were in plastic bags. Packing material included peanuts and bubble wrap. All items were in perfect condition upon arrival. While this wasn't a perfect e-commerce experience because of the inventory discrepancies, I was extremely happy to obtain these hard to find products at a great price.

They have good price, but they don't send you everything. I order 4 item from this website. The prices were good, great service, but I missed one item. I emailed them asking them when I would have it... Mike, the guy who answered my email told me, the item would be out next day. After 2 ½ weeks, I'm still waiting for my missing item with not respond after 2 more emails I sent them... Just to let people know, we are not saving money for real with this people. You pay less for items, but they get your money by don't sending the whole order.

I did place an order, then send an email right after the order to exchange to products for one that will make the cost even. Next day, before 24 h from order, I call customer service to verify exchange was possible, the agent was rude and quick, said he saw email and he will take care of exchange without problem. However, it was not done. I email again and none of my emails got response. I just called and the agent said nothing could be done at this point. The carrier had terrible service, boxes outside and inside were smashed. I ask the agent that if then it was my problem and he said yes. This business doesn't care about customers. They think they do not need them. I wish I had read this reviews before. Shipping was fast and price was good all items arrived, except some in bad condition, however, I did not got all I want it. I don't think I will order anything from this company again. We need to look into other ways or more visible sites to alert other customers.

Zero stars. Horrible customer service on an online order. One item was missing and marked as back order. Never was contacted by vitaglo about the status. Two months and several messages later nothing. Mike who graciously answered ONCE to my inquiries: Ill get back to you tomorrow. Obviously never did anything to keep me in the loop or send the item or refund. Also charged me $10 shipping for 1st class USPS that cost them $2.88 to ship. What a waste of time and money buying from vitaglo dot com / discount natural foods / whatever else they call them. Had to take it to PayPal to get my money back. AVOID!

Basically, you have a born and raised east coast jerk on the end of the phone so don't expect any respect. After flubbing shipping my order (they advertise UPS on their website and sending it US mail bounced back to them), Jerky took my credit card and charged it again for a new shipping fee that was over twice the original (without permission). Seems logical to an $#*! who doesn't know how to run a business. I won't give them any more of mine. I tried to remedy it with him and got a bunch of attitude. Of course my credit card company immediately refunded me the charge he made without permission. You lose Jerky.

The customer service is rude and unhelpful. There were no updates about my order for several days, and I got no response by email. Then when I call the guy says they don't actually have it in stock. They have an authorization on Paypal for the amount and I asked him to remove it but he said they absolutely didn't charge me so I just hope the authorization will fall off in 30 days. I should have known looking at their website that there would be issues; seriously it looks like a site from 2005. They really should work on customer service as well, the guy answering seemed unprofessional at best.

I'm in shock. I've never received such HORRIBLE customer service. Two of the supplements I received are about to expire, and they told me, "They're fine. Put them in the fridge." I said I could keep one, but would like a return label for the other. He said, "We don't do that." As I was responding, he just hung up on me. What a crappy way to treat a customer. I'd rather pay more and deal with civilized people than deal with Vitaglo again.

Took more than a week longer than advertised to process my order. No response to my email inquiring why. When order finally arrived, it was the wrong merchandise. When I called to inquire, CSR said I could send it back but I would have to pay return shipping, for their mistake. CSR hung up on me numerous times, had to keep calling back to even get that information. Accused me of yelling at him (I did not). Would recommend never ordering from this site.

Do not order from this site! Most horrible customer service i have ever experienced before in my life! From what I can tell it is a self-owned business with a few people helping. Everyone is rude. They cancel orders without even telling you why. They don't even communicate to you why an order has not been shipped, they just say oh we will refund you. And do not give you a chance to get any questions asked. Yes the prices are good, but the hassle is terrible. Very rude!

I have been ordering regularly from Vitaglo for over ten years. Two months ago, they shipped me the wrong shampoo and conditioner. I e-mailed them three times and when I had still not received a response two months later, I called to follow-up. I spoke with Mike. To say he was rude would be an understatement. He was truly aggressive and demeaning towards me and then hung up the phone. I only wanted to share with him that I felt disappointed that no one had contacted me. I will never again order from this company and I encourage others to do the same.