VitaGlo

I order decided to order from VitaGlo because the price for the product I wanted was low. However, the shipping and handling was $10.00 for one small tube - far higher than any other vendor I have ordered from.
The product never arrived. When I e-mailed the company after two weeks, I received a response saying they would get back to me in two days.
I never received a response, so I called the company.
The phone was answered by an individual who was very abrupt and informed me that the product was out of stock and my credit card had been refunded. I started to suggest that it would have been nice to know the product would never ship, but the customer "service" representative hung up on me in mid sentence.
I caution anyone against ordering from this vendor.
Linda U.

I've used this seller for years solely because of prices. However, the one-man-show is RUDE and has horrid customer service and no people skills. The items I ordered were paid for on 8/29/13, but evidently on back order (which he doesn't communicate.) I called on 9/13/13 and he told me the item was mailed out that day. TEN days later, and still not here. Called him and he interrupts you constantly, doesn't listen and lies. Now he says one bottle was mailed last Friday (I ordered 2.) Which means he flat out LIED on 9/13. I told him to stop talking and listen to me and confronted him. He told ME I was abusing him and playing games, and then hung up on me. Today he has flushed six years of business down the toilet.

My check for $341.80 for order ******* was mailed Oct 14,2014 to Vitaglo/Discount Natural Foods. When I did not receive my order in the usual time, I e-mailed Vitaglo on Oct 29 asking if they received my order and check. After a second e-mail Oct 31(this company does not do e-mails), I was favored with a one word reply; after all, I would shortly discover that my checking account had been debited for $341.80 on Oct. 20,2014. I waited patiently for 4 months, after which I decided that no pre-paid customer should still be waiting for 4 months without any explanation whatsoever. On March 2,2015, I e-mailed Vitaglo cancelling my order and asking them to return my $341.80. It is now 9 months and counting and in all this time I have not heard a single peep out of these people. Needless to say, my $341.80 had not been returned. The only word is THEFT -- unconscionable, egregious THEFT.

After attempting to get a credit on a defective product, I was responded to by E-mail with unhelpful, brusque responses. When I called on the phone, "Mike" answered and was very rude and hung up on me. When I called back, he accused me of "yelling at him" and was abusive and, again, unhelpful. I will not buy from this company again. Now that I read all of these negative reviews with people with similar experiences, I'm surprised this company is still in business.

I placed and paid for an order for almost $1,000.00 in raw meal which I did receive, but in 1/2 quantity increments so I got 64 of these little containers rather than the 32 that I ordered. One of the containers was not sealed and powder was leaking out- after removing the plastic outer coating, there was powder everywhere and the inner seal was not sealed. I called the company and the RUDE and ABRUPT guy on the other end told me to mail it back for replacement. I questioned this because it will cost me more to ship it than to just buy another one. He was very rude and told me he didn't care and to do what I want with it. I attempted to reason with him two more times and told him I spent almost $1,000.00 on this order and the shipping would cost more than buying a new one. He got very hostile and told me not to start with him among other things. I will NEVER do business with this company again, I don't care how much better their prices may be, it is not worth that kind of abuse.

I ordered a simple hair care product for $7.19 with an estimated shipping cost of $2.75, which is reasonable. When I hit the CONFIRM sale button, it shot up to $10! I IMMEDIATELY called and was answered by "Vigo" who rudely interrupted me several times and stated he would drop it down to $5 that it was already processed. In the middle of my argument that I literally just hit the confirm button, he hung up on me. What? I called back. Same thing but this time RUDER. Called two more times and he hung up on me after he told me to stop calling him "sir". My jaw is still dropped and I had to call my Credit Union to dispute the transaction. I have NEVER had an experience like this by a company that is still in business. Please Please Please go elsewhere.

Order ******* placed on Jul 3,2019 arrived with product code gol******* (a glass bottle) shattered and unusable. I called *******542. In answer a voice blurted the company name (kind of). I was immediately put on hold for maybe 20 minutes. Eventually, the guy picked up again but continued to interrupt me to talk to other people wherever he was in the middle of my call WITH NO APOLOGIES. He was terse, rude, and that's being kind. He hung up on me. I called back. He told ME that I should apologize TO HIM! He hung up again when I told him not to. A third time he hung up yet again. I emailed a response to the order's email. We'll see what happens.

Please stay away from this website, i made an order of some vitamins, they never send me any confirmation email, but they got my money right away from my credit card, then it takes 2 weeks to received just 2 bottles, so i i decide to call them and i was trying to ask about where is the rest of my product and then He just said what was my zip code after i told him he said we send it already it will be there on Thursday, i just open my mouth to try to formulated a question and he just hang up... wtf... he was so rude as hell! Horrible website, never buy again at this company!

I was trying to find a product that I guess was discontinued but I really wanted it. So like many of the stories here I found it and thought I hit a jackpot. I was wrong, called up aaked a few questions about my order, was yelled at and hung up on! Never had that kind of experience before with any company on any level. Now I have call my bank and all of that up on. Pretty horrible, just trying to help someone else at this point!

The RUDE guy that answers the phone is a total jerk. I ordered in October, they billed me $59.00 on October 15th never received product called in November was told "oh we don't have that anymore" will credit you... never received credit called again today (long distance no 800 number that should tell you something right there) told the same jerk I want my credit today and that they should not bill before shipping... he hung up on me... called back and said do not hang up on me said "write a letter or whatever"... wow nice business practice won't be surprised when the go out of business. Wish I would have looked at the reviews first!

I order a 12lb bag of fibers. They accept the order with the $5 bucks fixed shipping (I'm in California).
The status of the order page never changed and I sent an email asking information. After 10 days from the order, not having any news I called. Somebody answered the phone and he told me the the shipping was to high for them, so they cancelled the order (without any communication). When I started to ask explanation, he simply hang on me.
Morale: scammers, stay away from them!

The customer service I experienced last week was by far one of the worst. I spoke with a customer service rep last week about an order I had placed. Apparently it was out of order. I waited two weeks to find out where my order was. I never received any notification whatsoever. The lady wound up hanging up in my ear before I can finish asking about the product. She was very inconsiderate and rude. I will never do business with them ever again.