• Vistaprint

Vistaprint

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Overview

Vistaprint has a rating of 2.1 stars from 406 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vistaprint most frequently mention customer service, delivery date, and bad experience problems. Vistaprint ranks 459th among Printing sites.

  • Service
    108
  • Value
    104
  • Shipping
    97
  • Returns
    71
  • Quality
    93
Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
2
Negative
16
40
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How would you rate Vistaprint?
Top Positive Review

“I've actually used vista-print several times for business...”

Sarah D.
11/5/09

I've actually used vista-print several times for business cards, postcards, note pads and recently ink stamps. They are surprisingly good quality products for the price and their promotional offers are competitive to other sites. Take your time with designs and pay a fraction more for gloss finish it improves the overall quality of cards. Delivery has always been very good, sometimes earlier than expected.

Top Critical Review

“Shocking customer service”

Ben F.
9/29/24

Absolutely shocking customer service. I ordered 3 window stickers with the adhesive on the image side but they came with the adhesive on the back. They were reordered by Vistaprint five times and I ended up with 18 stickers in total, all with the adhesive on the wrong side. Vistaprint said they were investigating but then I didn't hear anything from them. I kept asking for updates and got no response. I last heard from them on 21/08/24. I then contacted them on 23/08/24 and said I wanted to make a formal complaint to get all of my money back.After me repeatedly contacting them by email, they keep ignoring me. Very unprofessional and I will never use them again.

Reviews (406)

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Reviews that mention popular keywords

customer service (96) business cards (109) vista print (55)
Thumbnail of user benfoord26
1 review
0 helpful votes
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September 29th, 2024

Absolutely shocking customer service. I ordered 3 window stickers with the adhesive on the image side but they came with the adhesive on the back. They were reordered by Vistaprint five times and I ended up with 18 stickers in total, all with the adhesive on the wrong side. Vistaprint said they were investigating but then I didn't hear anything from them. I kept asking for updates and got no response. I last heard from them on 21/08/24. I then contacted them on 23/08/24 and said I wanted to make a formal complaint to get all of my money back.After me repeatedly contacting them by email, they keep ignoring me. Very unprofessional and I will never use them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniell2861
1 review
0 helpful votes
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August 7th, 2024

This place is a joke the things they make are cheap materials if u order anything for outside it won't last 6months place is a rip off

Thumbnail of user joekodisos
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Ordered business cards(which were designed by one of their designers) and t shirts. The business cards couldn't even be read and the shirts had our logo misaligned. They refused to reimburse or send replacements. Avoid this crap company at all costs.

Tip for consumers:
The quality is nothing close to what is displayed on the website. Avoid these con artists at all cost.

Products used:
Threw everything out

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Value
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Thumbnail of user epv2
1 review
0 helpful votes
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June 18th, 2024

Bij overgang Vista naar Wix zeer weinig communicatie. Ineens veel meer betalen én zelf domeinnaam betalen aan Hover. Niets van mee gekregen en nu domeinnaam onder quarantaine. Eerst veel geld betalen, dan pas komt het vrij. Terwijl er geen communicatie is geweest tussen ons en Wix. Verschillende malen toezegging van hulp, tot nu toe nog steeds zonder website! 1 werknemer zou alles voor ons oppakken, helaas blijft die lijn nu stil. En bij alles " hadden wij maar moeten opletten". Ons viel ons eigenlijk meer op dat we van € 17 euro compleet bij Vista, naar € 22 euro naar Wix en ook nog € 16 pj naar Hover! Zonder enige vorm van duidelijke communicatie. Wix haalt ook nog even ipv een maandbedrag ook even het jaarbedrag van onze rekening! Zonder toestemming! Hover ook betaald maar volgens Hover te laat. Nu dus kosten om de website vrij te krijgen! Bijna € 300 euro betaald en géén website en géén domeinnaam! Het voelt absoluut als oplichting!

Thumbnail of user jof252
2 reviews
3 helpful votes
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April 9th, 2024

I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix.

Products used:
Online service

Service
Value
Thumbnail of user lisab5562
1 review
0 helpful votes
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May 7th, 2024

The t-shirt I ordered was not like the picture. They did replace it & promised to expedite the shipping but sent it standard shipping.

Thumbnail of user barojas.sjc
1 review
0 helpful votes
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March 12th, 2024

I placed an order with Vistaprint at the end of January that was supposed to be delivered on March 7th. When it didn't arrive, I went to their Online Chat.
And guess what? My order had not been processed because the product was out of stock and I was not notified. Now I have an event where I would take the gift product and I have nothing to take. And what did they do? Refund the money. I didn't want my money, I wanted the product. It's very easy for them to say they'll return the money, but what about the inconvenience they caused me? They won't solve it. Be careful when buying VISTAPRINT

Service
Value
Shipping
Returns
Thumbnail of user kevind2467
1 review
0 helpful votes
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March 11th, 2024

I placed a order for 4 T Shirts, about Free Speach and with Political Content. Twice both were cancelled. Customer Service diid call be back quickly when I requested a call, but gave the same story that my credit card was declined. I called my credit card company both times informed me it was Vista Print who refused the order. My credit card had more than enough funds and they informed me no issue with my card. I believe Vist Print is censoring requests with Polical Content.

Thumbnail of user heavenlypetals315
1 review
0 helpful votes
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February 15th, 2024

Very poor quality. They will not make their product right. They will blame you for not sending a high quality logo. They will send you some terrible quality printed merchandise and refuse to make it right, you're stuck with what they send you…. Lesson learned here.

Products used:
Hat pens

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeymatesic
1 review
1 helpful vote
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February 18th, 2024

I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

Tip for consumers:
I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

Products used:
I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal...

Service
Value
Shipping
Returns
Quality
Thumbnail of user guttercleancanada
1 review
1 helpful vote
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December 25th, 2023

System deleted edited cards even after full approval though THEIR system.

Got the wrong card layout. Hundreds of dollars lost.

Thousands potentially lost due to not having cards for the home show I ordered them for...want a professional company? They are not it!

Thumbnail of user frankt1147
1 review
2 helpful votes
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February 13th, 2024

Wasted two weeks waiting for my Tax exempt to be accepted, customer service was no help. Told me they would escalate my paperwork never did every time I call its like I am starting over.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user yanicks3
1 review
1 helpful vote
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June 2nd, 2023
Verified purchase

Don't bother ordering here if your order is urgent and important.
We ordered Express for a conference and never received the flyers.
We also never received any notification about any delay.
We only learned about a "delay in production" once we messaged them on the day of the scheduled delivery.
By then it was already too late as the event had already started.
Three days earlier we were messaging them via their support chat, to double check and confirm that the ETA is still accurate and the shipment is on track. At that point, we only received positive assurances.
Three days later and everything had seemingly changed...

AVOID

Tip for consumers:
Avoid if your delivery is urgent and important

Products used:
Flyer

Service
Value
Shipping
Returns
Quality
Thumbnail of user nescoastinc
1 review
0 helpful votes
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November 29th, 2023

Canadians beware! I put in a very large order with Vista Print. Logged in via my Canadian account and proceeded to create my order. However with out my knowledge they transferred me to their American site and vista print proceeded to create and charge me in US funds(*1.4113%) with zero notice of any charges of US currency on the payment pages. We supposed to have free shipping. We paid full price shipping in US funds.
We will never use Vista Print for business or personal use as the Their help line said its our fault for ordering. Weak thieves Vista Print.
Canadians please be very careful if you choose to trust this company.

Products used:
Shirts, Cups, Business cards, Christmas cards

Service
Value
Shipping
Returns
Thumbnail of user sp449
1 review
0 helpful votes
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November 27th, 2023

I have been a loyal customer with Vistaprint for over 12 years. This includes many purchases from Vista Boutique. After what I have just been through, I will NEVER buy from Vistaprint again!
The way I have been treated is appalling and shocking by customer service (which includes Monique, Charlotte, Aisha). My big Christmas order was horribly screwed up 3 TIMES! Each replacement was worse than the first one. 2 of my calendars had acid / sulphuric like deposits in them, Christmas cards were printed upside down(on three occasions). Yet with all that, the ignorance, apathy and complete lack of compassion by the Vistaprint reps was the worst part. There are many other printing options and companies out there and after the 12 years of loyal and profitable business I have given to Vistaprint, I will never again deal with them. Well done.

Products used:
Calendars, Christmas cards, pens

Service
Value
Shipping
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Quality
Thumbnail of user brandonk211
1 review
1 helpful vote
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December 2nd, 2020

I placed an order for a few face masks. After not receiving my order past the estimated delivery date (which was 3 weeks), I contacted their customer service. Their recommendation was "to reorder the masks to ensure that you will receive them, should in case this order is stuck"
I mean... what a silly response. I know you already paid, and have waited over 3 weeks for your product, that we already should have ensured it be delivered, but let's place the order again to ensure you get it this time in case something was stuck. I would never recommend them and would discourage anyone from using them.

Thumbnail of user waynes49
12 reviews
9 helpful votes
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February 8th, 2016

I feel that my experience with vistaprint has been strenuous and like talking to robots noe of them know what to do. Asked for an overcharge refund from them in 2/1/2016 that's a month ago and its still going. Please supply bank account details etc. we will process straight away doesn't happen. Ring them up and it starts again the same process. DO NOT BUY if you want to be stuffed around they are good for it. Cards great. But refund. I am now getting frustrated and getting some advice to fixing my problem and there refund system they don't have. Poor business practice from them it will hurt ther reputation not mine I am telling the truth they dont

Thumbnail of user debrac77
1 review
2 helpful votes
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May 22nd, 2017

Vista print messed up my invitations for an Important party 3 times, delayed shipments and production error. Totally unreliable and unprofessional. Their reps sounded like they were reading from a script each saying almost exactly the same thing. They didn't show any concern or empathy for the fact that the event is now only one week away and I don't have the invites!, when I sent them the order, the invited was 6 weeks away! Don't use them.

Thumbnail of user carolm205
1 review
3 helpful votes
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May 29th, 2017

A friend suggested this company for me to make customized thank you cards with images on them following my recent nuptials. Too bad the company will not let me complete my order. Their loss, since I thought 50 cards at 6 dollars a piece is a decent chunk of change. Do yourself a favour, use staples or walmart for such things.

Thumbnail of user sarahd1
1 review
14 helpful votes
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November 5th, 2009

I've actually used vista-print several times for business cards, postcards, note pads and recently ink stamps. They are surprisingly good quality products for the price and their promotional offers are competitive to other sites. Take your time with designs and pay a fraction more for gloss finish it improves the overall quality of cards. Delivery has always been very good, sometimes earlier than expected.

Thumbnail of user christinat603
1 review
0 helpful votes
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November 28th, 2022

Vista print seemed like a good option for ordering a few logo clothing items. An order was placed over a month before the items were needed. 4 items were ordered and 2 were received right away. The other 2 were still 'in process'. The date of anticipated delivery passed and I followed up with customer service and have now talked to 3 different people. No one can get an answer from production as to where our order is or when it will be done. And now we won't have a much needed Christmas gift for a party. The customer service staff I've talked to have tried to help me, but their process is a game of telephone with no one having the answer. So I would strongly recommend finding an alternative option for clothing orders.

Thumbnail of user aaronp549
1 review
0 helpful votes
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November 8th, 2022

We use VistaPrint often for business cards as well as promotional items on a frequent basis. No company is perfect and have run into a couple of issues, but their level of customer service is far better than any competitor and that goes a long way! VistaPrint has stepped up every single time to make things right and we will continue working with them because of their willingness to listen as well as the great products offered.

Service
Value
Shipping
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Thumbnail of user dennisg52
14 reviews
39 helpful votes
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November 3rd, 2016

VistaPrint does a good if not excellent job. As a graphics artist who has had thousands of print jobs in my lifetime, I caution that you make sure you send them a. Jpg or. Tif file with a 350 ppi or 300 dpi file. If sending a. Psd file, then make sure all layers have been merged or that the file has been "flattened." You will get exactly what you see, assuming your monitor has been color adjusted. I have never rated a printer higher than 4 stars. Inherent in the printing business are those unexplained glitches. Vista Print made one just a weeks ago, but when I contacted them, they immediately reprinted and made good. They have always been good with that and when clients want what they want, we "gotta" perform.:-)

Thumbnail of user kevink2143
2 reviews
1 helpful vote
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August 27th, 2022

Vistaprint advertises discounts and low prices. What they don't tell you is that their shipping costs are inflated to compensate for those lower prices. Which may not be that low anyway. The California Department of Tax and Fee Administration says the shipping costs shown on a separate line are not taxable UNLESS the shipping costs reflect an inflated price. In other words, Vistaprint inflates the cost of shipping beyond what it costs them so they have to charge sales tax on that shipping charge. Very creative and very sneaky. One winds up paying anywhere from 12 to 15 percent sales tax. So much for a low cost alternative.

Tip for consumers:
Better value elsewhere

Products used:
business cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user leobuildingrefurbishmentltd
1 review
0 helpful votes
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February 24th, 2024

I've been ordering products from VistaPrint for a long time. Whenever I contact them via online chat or phone, they always provide me with support as quickly as possible. Today, there was a mistake in the order I placed, and through online chat, this lovely lady Cynthia quickly provided a solution and assisted me superbly. I'm very grateful to her and wish her success in her professional life.

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