VIP Tickets CanadaReviews 42

Hello Sara,
I am sorry to hear that you had this negative experience and couldn't get into your event! Since we are a marketing company only and the tickets themselves came from a third party broker, the third party broker is responsible for the tickets sold and might be able to help you if you get into contact with them. All brokers that sell via our platform are licensed, registered, and screened for security, and hence issues such as yours are extremely rare. However, it is always possible that something goes wrong with the system on the broker's end or venue's end. We advise our customers to get a printout from the venue stating that you were denied entry - did you get a printout of this nature? This is the only way we can confirm that your tickets were not valid for whatever reason and start the process of issuing a refund. With no written proof that entry was denied, out hands are unfortunately tied and we cannot issue a refund of any kind. If you have written/printed confirmation from the venue that the tickets didn't allow you into the venue, please contact us at sales@vipticketscanada.ca and we'll help you begin the refund process! Thank you

Hello Ann,

I am sorry to hear that you had a negative experience with VIP Tickets Canada. The service fee is added at checkout, and customers are required to review the total and accept this amount, along with terms and conditions, before any transactions are processed. This, in turn, means that the fee and total amount including taxes and fees, were shown to you and confirmed by you before the purchase was completed. If you have any suggestions as to how we can further simplify this cost breakdown and make more obvious to our customers what our fee structure is, we always welcome customer suggestions! Thank you.

Hi Kim

I am sorry to hear that your experience purchasing tickets from VIP Tickets Canada was not a positive one. I understand your frustration here and will try my best to address your concerns as fully and honestly as possible.

Firstly, rest assured that we are completely Canadian owned and operated. We are based out of Victoria, BC and have been since our inception as a company just over three years ago. Our customer service centre is unfortunately based in the U.S., as we do not have a facility here in Victoria that is able to handle this component of the business at this time.

Secondly, know that we are aware of the issue you speak of and are in the process of tackling it. We are working hard to get our software provider (which is based in the states due to a lack of Canadian options) to change their formulas so that we can list prices in CAD. Until then, we are trying to make it clear to customers that prices are in USD by listing it on our website, at checkout, and on our social media pages. If you have any comments or suggestions of how we could do this better, we welcome them.

As one of Canada’s largest and most respected Ticket Exchanges we care greatly about our customer experience when they order from us.
We take great strides to ensure the best user experience combined with some of the lowest ticket prices in the industry.

We take a considerable amount of time to educate and create transparency between secondary ticketing and the consumer so they can make the best decisions in a safe way.

VIP Tickets Canada is very proactive when informing our clients prices are in USD. In fact, we display this fact in more locations than any other ticket exchange.

We display we charge in USD in 8 places prior to order.

Places on our site where USD is listed

1. Home Page
2. FAQS
3. Sales Terms
4. Legitimacy
5. Event page ( ticket listing page)

Checkout

1. Directly at the checkout screen
2. The terms and Conditions

3. Again a client is prompted after clicking purchase to confirm the purchase which also states tickets are in USD.

Invoices also state tickets are in USD.

As an industry leader we are aware our clients seek easy of buying, so we are launching our CND/ USD conversion shortly that will display on ticket pages. This is a first for any Canadian ticket exchange! This has been in the works for many many months.

Please don't hesitate to contact me if you have any further questions on this or any other matter.

We provide our customers with some of the best pricing in Canada.

Thanks for reaching out with your concerns,

Sincerely,
Alena
www.VIPTicketsCanada.ca

Hi Paul,

Thanks for your feedback on this issue. We are sorry to hear that you didn't have a good experience buying from us. We are a Canadian company, and are owned and operated out of BC. However, we are unfortunately limited at this time to listing ticket prices in USD. This limitation is due to the software we use to list our tickets, which currently does not have an option to list prices in CAD way to fix this issue. Since most ticket exchanges are American companies, there is not software currently available to incorporate into our site that is designed with Canadian exchanges in mind. We are currently working hard on a feature for our website to display prices in CAD, and hope to have this changed on our website listings in the next few months, as we too think it is a priority to have our customers see tickets prices in CAD! Until then, in the spirit of transparency, we have attempted to make it as obvious as possible that prices are (for the time being) in USD. It is listed in several places on our website, including the checkout page (before purchase), the terms page, and others, that prices are currently listed in USD. If you have any suggestions on how to better make this obvious to our customers, it is welcomed! Thanks again for your feedback on this issue.

The VIP Tickets Canada Team

Hi Jordan! It is unfortunate to hear that you did not have a good ticket purchasing experience. Service fees are part of the standard operating procedure of a ticket exchange like ours. We know they can be a nuisance, but they are what allow us to continue to operate and offer customers the best tickets available! As for the the other name on the ticket, that is again part of the standard operating procedure. I know it can be confusing for customers, especially if they are unfamiliar with the secondary ticket marketplace. Because we are a resale marketplace, we are unable to change the name printed on the ticket, and it will always show name of the original purchaser. However, this will not effect your ability to use the ticket to enter the event! Because many of the ticket brokers (individuals or groups that hold the inventory) are based in the U.S., the ticket price listed on our website is often in turn listed in USD, despite the fact that we are a Canadian marketplace. This is stated clearly on our website at checkout when you are purchasing your tickets. We hope that you enjoyed your event despite these circumstances and understand that they are an unavoidable part of running a ticket exchange! Please feel free to send us a private message with any further questions, concerns or comments!