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vidaXL US

Overview

vidaXL US has a rating of 2.7 stars from 701 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 12th among Furniture sites.

service
57
value
65
shipping
65
returns
36
quality
65
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How would you rate vidaXL US?
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Massachusetts
2 reviews
0 helpful votes
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Fast delivery. Hard to put together
June 12, 2020

The set arrived really fast we appreciate that. The chairs look good but this is a product that you want to buy if you have a lot of time put everything together. It comes with weird screws and in all my tolls I don't have the specific piece to put on my drill. Is a manually job and not easy. I cut one piece to use my drill. I'm still working on it

Date of experience: May 5, 2020
North Carolina
1 review
2 helpful votes
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Do not buy- wood products have termites
January 9, 2022

My wood coffee table was great at first and it has now been two weeks and there is termite holes everywhere. I have been trying to get a refund or replacement or even willing to return and all they are offering me is $36 if I return the termite infested item... wtf... and i paid $260 for table.

+1
vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2021
Axel R. vidaXL US Rep
over a year old

Dear Terra,
Thank you for posting a review and we sincerely apologize for the inconvenience this has caused you. But we would like to let you know that we're investigating your feedback further. We will send message to you. Miranda

New York
2 reviews
0 helpful votes
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Nice but arrived damaged. Poor QA
December 22, 2020

Nice unit. Took a long time to put together. A couple of pieces were dented although there was no visible damage to the box. Middle door screw does not line up with the hole making it difficult to fully align so door is on crooked. Too difficult to repack and return so just keeping as is. Poor quality assurance. Should discount!

Date of experience: December 18, 2020
California
2 reviews
2 helpful votes
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I got about 4 of the 12 bolts that line up so I cannot put it together. Also the instructions only give you a list of parts and no instructions on which size bolt go where. I would never purchase this again and may need to return if it cannot be assembled.

I purchased it on line so I am sure they have my proof of purchase.

vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 23, 2021
Arizona
1 review
4 helpful votes
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HOW VERY KIND OF YOU, VIDAXL
April 4, 2021

I ordered a 6'x6' set up that cost $260. Started putting it together and realized it was missing some necessary parts for the door. I reached out to customer service and they said the parts would be delivered in 10 business days. After that time passed, I reached out again and let them know I didn't receive the parts. Their response was that the parts were permanently out of stock (are you kidding?), and they were so sorry for the inconvenience that out of the goodness of their hearts they would refund me $20. $20! I paid almost $300 for this thing that is now useless without these parts, and somehow they have the audacity to offer $20 and say we're even. So stupid, it's mind boggling. This company is a joke. Thanks for nothing, Jennifer.

Date of experience: March 5, 2021
Colorado
1 review
0 helpful votes
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Decent for the price
September 26, 2019

Assembly was a bit of an issue as the diagrams weren't super clear, but manageable. Screws were cheap and stripped easily. But given the price, the overall quality is decent and it's large enough for me and 2 pups to snuggle on while I read a good book.

Date of experience: September 23, 2019
Australia
4 reviews
3 helpful votes
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Terrible
March 28, 2022

I purchased a VidaXL Gazebo. On trying to put it up it fell over & twisted because the tin it is made of is too thin. It can not be welded & therefore can not be repaired. 100 small bolts to assemble & very poor quality.

vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2022
Axel R. vidaXL US Rep
over a year old

Dear Roderick,
Thanks for sharing your feedback.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. I would like to send you an message in order to see together how to improve you experience.
Regards,
Nora

New Jersey
1 review
1 helpful vote
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Poor quality
September 30, 2020

Poor quality, flimsy, pieces didn't fit well, had to clean out holes for pieces to snap together. Ended up using gorilla tape to hold it together to keep back from falling apart. Would not recommend this product.

Date of experience: August 17, 2020
Oregon
1 review
1 helpful vote
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Item wasn't what I wanted. Been trying to reach out to return item but is taking a VERY long time to get a return shipping label. Have received a couple emails about options for refund or return yet still they won't provide me with labels as part of the return policy stated. Would love to change rating if they fix issue.

Date of experience: April 19, 2020
Texas
1 review
0 helpful votes
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Getting better all the time!
September 30, 2020

When I first started buying from vidaXL, their "available" stock showing on their web site was not in sink with their Warehouse stock. Then, in the last month or two they got in sink!
Now, when an item is not in stock anymore, it shows on the vidaXL web site. Once they got that under control, it's hard to find fault with vidaXL... good merchandise, at great prices and quite often Free shipping!

Date of experience: August 17, 2020
Wisconsin
1 review
13 helpful votes
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Reclaimed wood that was out of the ordinary
September 9, 2020

I have purchased 3 different vidaXL furniture items, 2 from another site and 1 directly from the vidaXL site and am very pleased with the service and the products. Shipment was fast and items were packed well. I wanted reclaimed wood and found the perfect tables and a bookshelf with some color - a great look for my urban loft. All pieces were sturdy, well made and easy to assemble (I really appreciate that fact). Just the right look of handmade and artisan.

Date of experience: August 10, 2020
Ohio
1 review
0 helpful votes
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Love these tables
October 11, 2019

These little tables are great. I bought 2 of them. I don't know how they stand up in the weather because I like them so much they haven't made it outdoors. They just happened to fit into places indoors. They get a lot of use in here. Well made, sturdy, and I love mosaic tiles and colors. They come in different colors so I just might have to find a place for another one. It might even make it to the patio.

Date of experience: October 8, 2019
Bulgaria
7 reviews
0 helpful votes
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An excellent store
May 19, 2017

I ordered a couple of things from that site - they all were as described and of a high quality, not to mention the best prices. I recommend them to all my friends and surely will use their services again :)

Date of experience: May 17, 2017
Tennessee
1 review
2 helpful votes
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DO NOT PURCHASE - Terrible Furniture
June 12, 2020

I wouldn't put this furniture in a dog house. Poorly constructed, cheap materials, outdoor furniture yet after one rain the cheap legs rusted- oh one of them arrived broken. Also the pillows are all faded. I absolutely would like a refund. It's not worth sitting on.

Date of experience: April 20, 2020
Maine
1 review
0 helpful votes
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Low prices, not bad quality
March 31, 2020

Fast shipping, low prices. I bought two out door rabbit hutches, the quality wasn't too bad for the price I won't lie I was expecting worse. Only complaint is that the instructions to put together were super confusing. But we figured it out! I def recommend

Date of experience: March 31, 2020
Illinois
1 review
2 helpful votes
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Lack Of Response
January 10, 2020

I purchased an outdoor wooden storage bin and one part was received damaged. I sent a written notification as stated on the website, with no response. I also called and submitted the issue and was told they will send an email to complete a form to ensure the correct part was sent as a replacement. I have received no email confirmation or response since from the company. The lack of response and follow through is concerning especially when this was a damaged item.

vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2019
Texas
1 review
0 helpful votes
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Wrong item
April 24, 2021

I was sent the wrong item. Communicated with the company who instructed me to package it back up and send it back for a refund or exchange. The process of returning via their instructions was inconvenient and would take too long so I initiated a return with Amazon which was much easier and simple.

Date of experience: March 25, 2021
New York
1 review
0 helpful votes
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Does not seal properly.
December 5, 2019

The pressure brake bleeder that I purchased comes with an adapter kit to attach to the master cylinder. The adaptors fit but leak large amounts of brake fluid while in use. Inlet pressure(air in) was limited to 28 psi and outlet pressure (fluid out)was at 15 psi. This seems to be an issue with the rubber compound and sizing chosen for the adapters.

vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2019
West Virginia
1 review
0 helpful votes
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Sorry but I thought I provided feedback.
I am very pleased with the personal touch of your company. Most contacts today are very blunt and no personal concerns much at all. Thank you for that personal touch. It means so much to me.

Date of experience: October 29, 2020
Pennsylvania
1 review
0 helpful votes
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Versatile Folding Teak Chaiirs
June 12, 2020

The chairs are very durable without being too heavy to transport. I purchased them with the intent of enabling social distancing outside (they are perfect for that purpose). They are readily transported. They will be also be useful inside, when the guests outnumber the chairs at the table whenever that can happen again. I liked the first two so much that I ordered two more.

Date of experience: June 12, 2020