vidaXL US has a rating of 2.7 stars from 701 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 12th among Furniture sites.
The set arrived really fast we appreciate that. The chairs look good but this is a product that you want to buy if you have a lot of time put everything together. It comes with weird screws and in all my tolls I don't have the specific piece to put on my drill. Is a manually job and not easy. I cut one piece to use my drill. I'm still working on it
My wood coffee table was great at first and it has now been two weeks and there is termite holes everywhere. I have been trying to get a refund or replacement or even willing to return and all they are offering me is $36 if I return the termite infested item... wtf... and i paid $260 for table.
Nice unit. Took a long time to put together. A couple of pieces were dented although there was no visible damage to the box. Middle door screw does not line up with the hole making it difficult to fully align so door is on crooked. Too difficult to repack and return so just keeping as is. Poor quality assurance. Should discount!
I got about 4 of the 12 bolts that line up so I cannot put it together. Also the instructions only give you a list of parts and no instructions on which size bolt go where. I would never purchase this again and may need to return if it cannot be assembled.
I purchased it on line so I am sure they have my proof of purchase.
I ordered a 6'x6' set up that cost $260. Started putting it together and realized it was missing some necessary parts for the door. I reached out to customer service and they said the parts would be delivered in 10 business days. After that time passed, I reached out again and let them know I didn't receive the parts. Their response was that the parts were permanently out of stock (are you kidding?), and they were so sorry for the inconvenience that out of the goodness of their hearts they would refund me $20. $20! I paid almost $300 for this thing that is now useless without these parts, and somehow they have the audacity to offer $20 and say we're even. So stupid, it's mind boggling. This company is a joke. Thanks for nothing, Jennifer.
Assembly was a bit of an issue as the diagrams weren't super clear, but manageable. Screws were cheap and stripped easily. But given the price, the overall quality is decent and it's large enough for me and 2 pups to snuggle on while I read a good book.
I purchased a VidaXL Gazebo. On trying to put it up it fell over & twisted because the tin it is made of is too thin. It can not be welded & therefore can not be repaired. 100 small bolts to assemble & very poor quality.
Dear Roderick,
Thanks for sharing your feedback.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. I would like to send you an message in order to see together how to improve you experience.
Regards,
Nora
Poor quality, flimsy, pieces didn't fit well, had to clean out holes for pieces to snap together. Ended up using gorilla tape to hold it together to keep back from falling apart. Would not recommend this product.
Item wasn't what I wanted. Been trying to reach out to return item but is taking a VERY long time to get a return shipping label. Have received a couple emails about options for refund or return yet still they won't provide me with labels as part of the return policy stated. Would love to change rating if they fix issue.
When I first started buying from vidaXL, their "available" stock showing on their web site was not in sink with their Warehouse stock. Then, in the last month or two they got in sink!
Now, when an item is not in stock anymore, it shows on the vidaXL web site. Once they got that under control, it's hard to find fault with vidaXL... good merchandise, at great prices and quite often Free shipping!
I have purchased 3 different vidaXL furniture items, 2 from another site and 1 directly from the vidaXL site and am very pleased with the service and the products. Shipment was fast and items were packed well. I wanted reclaimed wood and found the perfect tables and a bookshelf with some color - a great look for my urban loft. All pieces were sturdy, well made and easy to assemble (I really appreciate that fact). Just the right look of handmade and artisan.
These little tables are great. I bought 2 of them. I don't know how they stand up in the weather because I like them so much they haven't made it outdoors. They just happened to fit into places indoors. They get a lot of use in here. Well made, sturdy, and I love mosaic tiles and colors. They come in different colors so I just might have to find a place for another one. It might even make it to the patio.
I ordered a couple of things from that site - they all were as described and of a high quality, not to mention the best prices. I recommend them to all my friends and surely will use their services again :)
I wouldn't put this furniture in a dog house. Poorly constructed, cheap materials, outdoor furniture yet after one rain the cheap legs rusted- oh one of them arrived broken. Also the pillows are all faded. I absolutely would like a refund. It's not worth sitting on.
Fast shipping, low prices. I bought two out door rabbit hutches, the quality wasn't too bad for the price I won't lie I was expecting worse. Only complaint is that the instructions to put together were super confusing. But we figured it out! I def recommend
I purchased an outdoor wooden storage bin and one part was received damaged. I sent a written notification as stated on the website, with no response. I also called and submitted the issue and was told they will send an email to complete a form to ensure the correct part was sent as a replacement. I have received no email confirmation or response since from the company. The lack of response and follow through is concerning especially when this was a damaged item.
I was sent the wrong item. Communicated with the company who instructed me to package it back up and send it back for a refund or exchange. The process of returning via their instructions was inconvenient and would take too long so I initiated a return with Amazon which was much easier and simple.
The pressure brake bleeder that I purchased comes with an adapter kit to attach to the master cylinder. The adaptors fit but leak large amounts of brake fluid while in use. Inlet pressure(air in) was limited to 28 psi and outlet pressure (fluid out)was at 15 psi. This seems to be an issue with the rubber compound and sizing chosen for the adapters.
Sorry but I thought I provided feedback.
I am very pleased with the personal touch of your company. Most contacts today are very blunt and no personal concerns much at all. Thank you for that personal touch. It means so much to me.
The chairs are very durable without being too heavy to transport. I purchased them with the intent of enabling social distancing outside (they are perfect for that purpose). They are readily transported. They will be also be useful inside, when the guests outnumber the chairs at the table whenever that can happen again. I liked the first two so much that I ordered two more.
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina
Dear Terra,
Thank you for posting a review and we sincerely apologize for the inconvenience this has caused you. But we would like to let you know that we're investigating your feedback further. We will send message to you. Miranda