vidaXL US

I can't love more a tv unit! It looks like it made for my house! It came so quick in perfect condition I just put the legs and handles that was ready! Excellent service and reasonable prices! Absolutely loved and will be purchasing more products

Received a severely damaged product. After days of failed attempts, I finally got a hold of a customer service representative. They offered to send me two replacements parts when everything needed to be replaced oh and they were so generous to also offer me a 10% discount. While the product was 30% off on the website... When confronted with this fact, customer service stopped replaying to my emails. This company is a SCAM!

I received my order in damaged box and the items were broken in pieces. The replacement were also damage and when I contact their customer service they offer me a partial refund of 20$( my original payment was 177$). Do not order anything from them because you won't get your full refund for returning the item. Not satisfied with their service at all.

We was looking for a low cost tent. I searched online and found this company. Do I wish that the quality was better yes the Velcro is narrow the frame not quite as heavy as I would like to have, But we got what we paid for... I love the design and it stayed up all 6 days I needed. There is no middle Pole to support side walls. Another change in the design I would make.
Overall every one liked the tent

It was cheap for a garden arch with a gate, but that cannot justify the fact that this was completely non functional. I assembled it tried to reinforce the structure with more brackets. After the first windy day, it was in bits scattered over the garden. When I looked at reviews many experiences were similar. Such a poor quality product should not be sold whatever the price.

Buy Vidxl from a store and not from them directly. They send out defective products (broken and with mold!) and now we're having difficulty returning all the items. No one to talk to or chat - all just back and forth emails and getting no where. Do they have ANY customer service that works?

This is what I bought vidaXL Garden Storage Cabinet with 4 Shelves Black and Gray and to say it was cheap and flimsy would be charitable. The backing is like cardboard and the cabinet is thin. It cost slightly over $200 although now less and it's worth about $29 tops. I'm very displeased with the product and would never buy anything again from a company that sells such garbage.

My vidaXL 2-in-1 Garden Daybed with Cushion 74.8" Solid Acacia Wood approved broken. After a week of exchanging emails, I was then offered a partial refund of $25. I simply requested to replace the chair since it was clearly damaged during transport. Needless to say, I am incredibly disappointed in their poor customer service and will NOT order from here again.

I placed an order end of April, they took payment that day. But almost a month later I'm still waiting. For the last 3 weeks when you ring them you get an answering machine saying they don't answer phones! Chat's always off, and I'm still waiting for them to respond to my emails. Looks like I have to get a solicitor involved to get my money back! Absolutely disgusting behavior!

I received most of the boxes except one and now they tell me it'll take another month for the patio dining table pieces to get here. I ordered this table to enjoy this summer and now the summer will be over by the time I receive them.
Also, there isn't much room between chairs and it's impossible sit that close to Each other and eat in the table. Bad design

Our hand pump arrived with a broken part and missing bolts. I had hired a landscaper to install it but had to send him away with the job barely started. My husband bought materials, fixed the pump and finally installed it after much thought on how to make the system work. It's great now, but way too much headache to reach this results.

Purchased two items a solar shower and outdoor bench, first time buying from this company, products arrived very quickly within 5 days And packaging in was not damaged. The vida xl solar shower works great, the bench was a little tricky to assemble and looks good albeit a minor hiccup as the front door of the bench was slightly warped other than that it was fine. Will look at some other products from vida.

First time buying from Vida XL and It was an easy process to order, the chair is a great design, the leather is a little tuff but I'm sure it will soften as it wears. The only thing is the wood was repaired with a filler which was not cleaned up nicely but it's on the bottom so it's okay but wish they would have done a better job. Would love to order another one but I'm worried it might have defects that are noticeable.

My purchase was easy and quick. I emailed the customer service a question before purchasing and got a response right away. Once I purchased, the item came quickly and came just as described. Pricing could not be beat, I will use them again for future purchases.