business logo of Victoria's Secret

Victoria's Secret

How would you rate Victoria's Secret?
grey star
grey star
grey star
grey star
grey star
Arizona
3 reviews
1 helpful vote
Follow Helen K.
Unfollow Helen K.
Send Message
Share Review
Report Review

Nightie Victoria Secret
December 15, 2021

I ordered a nightie Victoria Secret on this site! I am very happy! The package arrived quickly, I really liked the quality of the nightgown. Soft fabric. It is comfortable to sleep in it and beautiful to walk around the house. As it's very important for women ;)

Date of experience: December 13, 2021
India
5 reviews
1 helpful vote
Follow Aariel D.
Unfollow Aariel D.
Send Message
Share Review
Report Review

I always prefer Victoria's Secret for the easy and comfort wear. Find perfect fit for myself. I love the material of the clothing, it's super soft and never feels harsh on the skin. Great discounts are available all the time. I am so much happy with my purchase.

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
Follow Angela H.
Unfollow Angela H.
Send Message
Share Review
Report Review

Chelsea took out the time to go through emails and find my coupons. She went above and beyond to help me. She gave excellent customer and service and this world lacks the communication and skills this woman has. She is definitely a keeper and hope she will be recognized for this review.

Date of experience: April 18, 2022
New York
1 review
1 helpful vote
Follow Jasmine T.
Unfollow Jasmine T.
Send Message
Share Review
Report Review

Frustrated
April 16, 2017

I bought a perfume a few days ago and didn't like the scent. Unfortunately, I lost the receipt but wanted to do an exchange regardless. Was told by the cashier that an exchange would have been fine, but the package was open. I love Victoria's Secret, but I'm going to be more cautious about buying the perfumes because of their policy

Date of experience: April 16, 2017
Nebraska
8 reviews
7 helpful votes
Follow erica m.
Unfollow erica m.
Send Message
Share Review
Report Review

Our shopping experience is always full of over powering perfume throughout the store, but balanced with helpful associates as well. The underwire bras don't seem to last as long they should before poking through.

Date of experience: March 9, 2015
California
26 reviews
23 helpful votes
Follow Ranjan P.
Unfollow Ranjan P.
Send Message
Share Review
Report Review

Slumping Lately
October 17, 2015

VSC used to be stellar--for all things intimate--and also for clothing and shoes--but there seems to be a seismic management or executive shift lately, from corporate down--their selections are more meager and not as fashion forward. Their staples, e.g. bras do not come in as many options. The bottom line: I spend less money here, which is likely a better thing for me:-)

Date of experience: October 16, 2015
Ohio
3 reviews
6 helpful votes
Follow Candice L.
Unfollow Candice L.
Send Message
Share Review
Report Review

Quality of clothing is getting worse, while L Brands closed a bunch of VS stores. They tried to appease the body shamers by hiring more "body positive" models, it didn't work. Its not like watching a fat woman dance ballet where you just watch unbelievably, its just cringe for VS, and best for something like Lane Bryant or Torrid. If you do find something online that strikes your fancy I would suggest skipping down to an actual store closest by. Rather then going online, because its not convenient as customer service online is really bad most of the time here.

Date of experience: March 11, 2021
GB
1 review
0 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Send Message
Share Review
Report Review

Unfortunately my phone has been stolen while shopping in VS Bond Street in London today. And none of the staff, including security, couldn't care less and did absolutely nothing. Never coming back again!

Date of experience: February 10, 2022
Mexico
7 reviews
9 helpful votes
Follow Jackie A.
Unfollow Jackie A.
Send Message
Share Review
Report Review

I've bought online a couple of times, since they have international shipping, which for me works perfectly. Only once did my package not arrive and they gave me back my money (including shipping costs). Their costumer service is really great. Just be sure to double check sizing charts, because if you're not familiar with the fit or type of bra, you might not like the way it feels or looks.

Date of experience: April 29, 2014
Ohio
1 review
0 helpful votes
Follow Melissa W.
Unfollow Melissa W.
Send Message
Share Review
Report Review

Happy to learn the truth
October 16, 2022

I'm happy to learn the truth about this company, it all makes so much sense. I won't be needing anything from vs your line is no longer jax song has cooled you down. Luckily it came in time for me to give myself permission to say this brand is total $#*! now

Date of experience: October 16, 2022
California
1 review
15 helpful votes
Follow Nini Y.
Unfollow Nini Y.
Send Message
Share Review
Report Review

Im a member for 18 yrs. I used to purchase a lot from VS. But not right now. I decide to cancel my credit card for below reasons: 1.The on-sale bra products quality not good anymore compare years ago. Bras turn out after washing. 2. Yoga trousers quality is cheap too. They will fluff after washing. 3 VS credit card is the only cards I have not allow you to set up monthly auto payment. If you miss their email, you will get huge late fee and interest charge. 4.The sport shirt style not attract anymore. I can purchase from amazon, lulu lemon, any stores, Wish, Mobile us taibo... for better attractive style and much cheaper price. And dont worry the payment with late fee.

Date of experience: January 24, 2020
Massachusetts
2 reviews
19 helpful votes
Follow Sharon W.
Unfollow Sharon W.
Send Message
Share Review
Report Review

Love their fabrics
January 6, 2017

I just love the bras and panties that this company has.The only problem is they don't cater to the ever increasing large breasted woman. Most of my friends at work are larger than 3 8D and cannot shop there. These are young sexy women and yet Victoria Secret, has only perfume and lotion for them. Kind of sad.
The other issue is their prices are very high. A regular bra averages about $45.00.So I limit my purchases to once or twice a year.

Date of experience: January 6, 2017
Illinois
2 reviews
5 helpful votes
Follow Alla K.
Unfollow Alla K.
Send Message
Share Review
Report Review

Over the years, I've ordered quite a few things from VS. I came the conclusion that while swim wear and lingerie is good, their clothes are not of amazing quality (at least, not what i would expect). I've ordered a few skirts and dresses from them and, from my experience, the sizes run larger than usual and the feel and quality of the items were disappointing. So, I'm sticking to lingerie and swim wear at VS and avoiding the rest, since returns are a hassle.

Date of experience: March 3, 2011
California
2 reviews
0 helpful votes
Follow caroll a.
Unfollow caroll a.
Send Message
Share Review
Report Review

As any women, we love high quality and beautiful stuff. Victoria's secret always stands for wonderful products.

I received 3 pairs of lingerie within the week after making an order. I'm glad for what I purchased - the lingerie is in outstanding quality.:)

Thank you very much!

Caroll

Date of experience: August 27, 2013
California
2 reviews
3 helpful votes
Follow Aunt D.
Unfollow Aunt D.
Send Message
Share Review
Report Review

I love victorias secret and I order from them online often. Thier customer service is impeccable and thier delivery is always timely, often times arriving days before it has been guaranteed to be here. What more can I say? They're amazing! Highly recommended! I might add though that they ARE quite pricey which I would say is the only downside, but I have an angel card so I do get awesome deals and discounts. It's way worth it!

Date of experience: January 20, 2016
Iowa
2 reviews
1 helpful vote
Follow L F.
Unfollow L F.
Send Message
Share Review
Report Review

I love Victoria's Secret and their products... but in the past few years I've found shopping on their site to be a total joke. There are so many rules about coupons... they don't let you combine coupons, you can't use promo codes on many items, it's hard to take advantage of free shipping codes because they often don't apply to some of your items. When you do pay for shipping, it's very expensive, usually more than other sites charge. I used to love to shop their clearance but it's hardly ever worth it now after shipping. Many items are sold out or backordered. I've had much better luck shopping in store, although there are still many rules about qualifying purchases for coupons.

Date of experience: January 15, 2016
Netherlands
1 review
0 helpful votes
Follow Angela L.
Unfollow Angela L.
Send Message
Share Review
Report Review

I recently ordered some of my favorite Victoria Secret items on sale and they literally arrived in Germany two days later. Luckily I did not need to return anything since I know my size. I assume that returning things would have been a bit more of a hassle since ups dispatchers in Germany are usually located in remote little stores and gas stations. But this shipping speed was really a positive surprise.

Date of experience: December 18, 2019
Canada
2 reviews
1 helpful vote
Follow Michelle F.
Unfollow Michelle F.
Send Message
Share Review
Report Review

Worst EVER!
December 14, 2023

I feel like I have been totally scammed by this company. My recent order was missing a bra, and instead had an extra pair of underwear I did not order. The tag that was on the bag with the underwear indicates a bra size, and the bag it is in is far too small to have had a bra in it. Sent photos of all the unopened packages and have been told to print labels and go through the entire return policy, send them the underwear (to what, resell?!) before they will credit the bra I did not receive. Without easy access to a printer and the shipping lines during the holidays it is not even worth my time to get my money back. I suppose that's what they are counting on people to do, don't send them what they paid for and make it such a hassle they walk away. I also now have underwear I did purchase that were a set with the bra they didn't send and now don't have in stock, more wasted money. If I could give zero stars I would.

Date of experience: December 14, 2023
Wisconsin
1 review
1 helpful vote
Follow Madi W.
Unfollow Madi W.
Send Message
Share Review
Report Review

Don't Order Online
February 24, 2016

Ordered $150 worth of stuff about a month ago and still haven't received it. Called the company three times and never received any reason behind this. I wasn't able to use their online tracker anymore, even though when I first ordered I could. Finally they resent my things- but of course I had to order a different bra because naturally the one I originally wanted was no longer available. I still haven't received the package and I'm considering just asking for a refund and finding somewhere else to buy bras. Do not recommend buying online.

Date of experience: February 24, 2016
Colorado
3 reviews
24 helpful votes
Follow Danita L.
Unfollow Danita L.
Send Message
Share Review
Report Review

I ordered 12 pair of underwear of various sizes and styles. I received them within three business days of ordering (I ordered on a Sunday night) with ZERO errors! My mind was totally blown because the quality was on point. I had heard horror stories about VS.com but I can't praise them enough.

Date of experience: April 30, 2018

Overview

Victoria's Secret has a rating of 2.7 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Victoria's Secret most frequently mention customer service, credit card and full price. Victoria's Secret ranks 8th among Lingerie sites.

service
153
value
145
shipping
126
returns
108
quality
133
+49