Danita L.

I ordered 12 pair of underwear of various sizes and styles. I received them within three business days of ordering (I ordered on a Sunday night) with ZERO errors! My mind was totally blown because the quality was on point. I had heard horror stories about VS.com but I can't praise them enough.

I had used Coupon Cabin before with no issues. Last year for Black Friday I tried to use them for cash back and special instant cash promotions they were running. The site is very confusing as you think you're just clipping coupons in order to pick the one that best suits your needs however, that is anything but how it works. For example, they had an instant $35.00 cash promo when you spent $35.00 plus 12.5% cash back at a certain store. There were also several other promos for only the 12.5% cash back, 12.5% cash back and free shipping, etc. After making my purchase I noticed that I was automatically given the plain 12.5% cash back. I immediately sent an email to customer service relaying the error and was told there was no error. It was my fault that I had clicked on multiple coupons. I told customer service that there was no way to unclip them and they said they were aware of that but again, that it wasn't their fault, it was mine. I asked if there was anyway the promo could be changed and was told there was a disclaimer that said you could only pick one promo at a time so I left it up to their discretion when I was "trying to be greedy" by selecting more than one. I assured CS that I was merely trying to get the best deal for myself and tried unclipping any other coupon I wanted. They basically said, oh well. I couldn't believe how rude and short they were being and expressed my displeasure with my treatment. I let them know that I would be letting others know of my treatment so that people would be careful if they DID decide to use Coupon Cabin. The Vice President of Customer Affairs emailed me that people like me were the reason they made the rules so difficult, they do not take threats lightly, and that I was banned from using Coupon Cabin for life. I was speechless and stunned. Never have I been treated so badly by a customer service department, a VP of a company, or any company so blatantly. To this day I read over the emails and cannot believe they came from a VP. If you do use Coupon Cabin, make sure you follow the rules to the 'T' in order to get the promo you really want.

**Revision** The whole process takes awhile to receive and it is a hassle to request reviewing your purchases with the vendors because they don't show up all the time. I shopped in November and December 2017 and am barely getting paid at the end of March 2018. The method of payment isn't what I wanted but I had to settle in order to get ANY payment. ***I still haven't received my payout because of some security breech in my PayPal account and because the amount I've earned is less than $25.00, I am required to pick other options such as Amazon credit. I have tried to get that option but have yet to receive any credit in my Amazon credit account. At this rate, I'll be waiting until next year around March to receive any cash back. Time to look for a new provider.***