Michelle F.

I feel like I have been totally scammed by this company. My recent order was missing a bra, and instead had an extra pair of underwear I did not order. The tag that was on the bag with the underwear indicates a bra size, and the bag it is in is far too small to have had a bra in it. Sent photos of all the unopened packages and have been told to print labels and go through the entire return policy, send them the underwear (to what, resell?!) before they will credit the bra I did not receive. Without easy access to a printer and the shipping lines during the holidays it is not even worth my time to get my money back. I suppose that's what they are counting on people to do, don't send them what they paid for and make it such a hassle they walk away. I also now have underwear I did purchase that were a set with the bra they didn't send and now don't have in stock, more wasted money. If I could give zero stars I would.

I have been dealing with ongoing issues regarding a warranty claim for nearly 5 months, and have spent endless hours in contact with LG to have received little to no support whatsoever.

We purchased a LG refrigerator through Costco, the compressor failed within the 1 year warranty period and we lost all of the food in our fridge and freezer as a result. LG sent a repair technician who deemed it could not be repaired. After a month of numerous calls to LG and literally going in circles trying to get some sort of response they arranged for a replacement fridge to be sent. Their delivery company showed up with a completely unwrapped fridge, with no cardboard or even protective film on the outside. The fridge had significant damage to the stainless steel on every door, the display panel is rippled, and had what appeared to be large blotches of grease sprayed up one side. The delivery company advised for us to note the damage and unwrapped condition of the fridge on the delivery paperwork and advised us LG would take care of any needed repairs - note we had been without a fridge for a month at this point. We made note of the damages on the paperwork as advised.

We connected the water source ourselves, ensured there was no leaking and then pushed the fridge back into place. 2-3 days later on March 2nd, 2021 I found water leaking from the exhaust fan in our basement washroom, that was directly below the fridge. We found the water to be coming from inside the fridge, not from the connection itself. LG was again contacted and sent a repair company, who found that the valve inside the fridge was incorrectly installed and missing two parts, that would have resulted in the leaking from the interior valve and explained why the leak was intermittent and would not have been detected. They returned and repaired the valve, and took additional photos of the damage to the fridge exterior to send them independently to LG. Estimates to repair the damages to our home are approximately $5000.

Since that time we have again had to place countless calls to LG to elicit any kind of support. Eventually, 3 months later on June 2nd, I finally received a communication from LG providing me yet another claim statement for completion and requesting additional information. They at that time advised that the exterior damage was 'cosmetic' and that because we allowed delivery, and even though we noted it on the delivery receipt, they would not be repairing any of it. Once I provided the completed claim statement, repair estimates, and additionally requested information I was advised that the issue would now be passed to the liability team in the US and will take another 1-2 months to be processed. The contact I had been dealing with in Canada indicated that I could reach out to her if I were to have any additional questions, but now has blocked emails from me so we are literally back to square one with no contact information with anyone to follow up with.