VFS Global

It is extremely disappointed and frustrated with my recent experience, and I will never come back. The staff was rude, unprofessional, and showed no empathy whatsoever. Their behavior was completely unacceptable and reflects very poorly on your brand. The communication was unclear from the start. Instead of offering proper support, I was told to go to the Lounge services for a "better experience"—unfortunately, that was just another attempt to take more money from clients without delivering any real value. It's nothing but a sales trap, and the staff didn't even explain it properly. This experience was a complete waste of time and money. I felt disrespected, ignored, and misled throughout the entire interaction. No customer deserves to be treated this way. You seriously need to review your staff training, communication policies, and overall approach to customer service. Until that happens, I will be advising others to stay away.

Cannot pay, cannot book, cannot setup passpword. Website in 1990s were better. What is wrong with you people. People want service and you try very hard to make it harder and harder.

Who enables this terrible "service"? It seems they are just trying to prevent people from getting a visa. WHO does this serve?

Very confusing website, no help available for customer service, need to pay with credit card to talk to customer service. Paid for their services and never heard from them, can't get hold of them. A bad company with no response, and run away with your money.

Just a money scam. No value for money spent. I had chosen scanning and documents arrangement, verification option. However i was forced to pay 780/- extra for document verification. But they didn't verify amy documents, instead they just arranged the documents. They will try to confuse and we will end up in paying as we get panic by their words. Be very vigilant while going for this documents scanning. All other processes were smooth. Not their fault, may be company's instruction.

Premium package is just money scam. If u want luxury for 30- 40 mins spent at VFS.

I recently used VFS Global to process a visitor visa for the UK, and I'm extremely disappointed by the additional, unnecessary fees forced upon applicants. On top of the visa application cost, VFS demands an additional $100 fee just to use their facilities to drop off documents. This is not optional and is required for everyone seeking a visa.

This feels like an exploitative practice, making it harder for people to afford travel to the UK, and I can't help but feel it's a barrier that could deter potential tourists. Why impose such high, hidden fees when applicants are already paying the government-mandated visa cost?

Not only is this offensive, but it also shows a lack of consideration for travellers and undermines the UK's accessibility as a tourism destination. VFS Global's policy seems to prioritize profit over service, which is both frustrating and sad for those of us who simply wish to explore the UK.

I was in Boston 1600 federal st. To renew my Dutch passport in July 2024 and now is end of oct, and still have no response. I sent 3 emails to then,got no reply, I was there 2 times and same thing, No one know how long it will be,

They sabotaged my visa application and made money off of me by sending me back three times. I was treated with utmost disrespect and insult during my visits because I was non-white and a non-American citizen. They refused to process my visa and were extremely rude and discriminatory.

The worst company ever to work for the staff insult belittle you make fun of how you look and dress body shaming and when management is notified of such behavior things just get worse no actual action is taken reason being tenured staff nothing gets done no consequences I would really appreciate that this individual be investigated as management as been turning a blind eye despite all the complaints pointing towards I hope this reaches the founders of vfs global and directors as every branch needs to be looked into as it's very unprofessional and unethical just because you tenured in the business you can insult scream shout gossip and point out every mistake hopefully the next person employed by the company doesn't have to face this unprofessional and unethical work experience

I want to highlight the pain we have to go through dealing with VFS Global helpdesk.
I am applying for a Canada visa for myself and my family and I am based in New Jersey. I was asked by the Canadian embassy to send the passports individually i.e. In separate envelopes. To handle this I created my account on VFS as they are the approved service providers and bought four two-way courier labels. I got only two labels, one for my wife and the other for me. For my daughters I have the receipt that I have paid 73.5 USD but no labels and now I am neither getting the refund nor the labels. I am running out of time as I have to send the passports within a stipulated period. I have attached four receipts that I received after making the payments.

I scheduled an appointment with VFS Los Angeles to obtain a visa through the Austria Embassy. The appointment itself was speedy and efficient. However, the documents checklist VFS provided via email was different from the documents that were requested during my appointment. For example, VFS needed 3 months of pay stubs, but their checklist didn't mention anything but bank statements. I advise applicants to bring extra supporting documents.

Here comes the bad part. Once the embassy was done processing my application and visa, VFS Los Angeles sent my passport via FedEx to an incorrect address. VFS omitted the word South in my street address, resulting in delivery of my passport to a stranger's residence 2 miles away. Fortunately, the person who received it was kind enough to drive over to my address to see if it belonged to me.

A truly unacceptable and careless mistake.

I sincerely hope VFS gets their wings clipped by the governments they represent! I'd give it negative stars if I could for how corrupt, inefficient, and nonchalant they are about their customers' misery! One would have to invent a whole new lexicon of terms to describe my disgust!

Let's just start with their tech infrastructure - IMPOSSIBLE to log in consistently - either you need to "clear your cache and come back in 2 hours", or "your account is not activated" (which you never receive an email for), or "you don't have an account" (and when you try to create - it says you have one!), but you can't reset your password either, because no matter what you set it - it says it's incorrect! What an absolute joke! I've had to create 4 new email addresses in the same week - just to log in!

When you do log in, of course there are never EVER any appointments. You know why? Because they're all sold to agencies who then charge you £250 for a "guaranteed appointment". Tell me VFS, how are there "no appointments", yet I can get a guaranteed appointment from random agencies if I pay an extortionate amount for it? (And I've tried this - it works!).

And if you manage to get an appointment, good luck getting your visa on time.

If it were up to me - this company would be shut for fraud, and it's executives in prison. Absolute joke organisation! I'd rather not go on holiday than have to ever deal with VFS again!

I was highly impressed with the service I received at the VFS.global Service office located at 1025 Vermont Ave, NW, Suite 302, Washington, DC *******. Special thanks to Mr. Wellington J, who was courteous, very professional, and helpful in answering my questions with clarity regarding the passport renewal process. Everything was handled swiftly, as I received my passport within a week from the time I submitted the application. The two ladies at the window, namely Reene (spg?), and Kusum were very polite and pleasant as well. I was completely impressed with their professionalism and customer service. Thank you, Anu Batra

Purchased super priority service, very expensive and VFS did not deliver on thier commitment. I should not be surprised as many reviews indicate poor service. Let me add my voice to that list. VFS is a lousy provider!

It is unbelievable that the government of India has outsourced basic consular services to a for-profit third-party that charges ridiculously high prices. It is even worse that their website frequently does not work. To add insult to injury, they have the audacity to charge $2.48 PER MINUTE if you want to contact them by phone for any help!

Shame on all parties involved - since there is no choice we have.

I tried booking for an appointment to Lithuania for most important business visit. Since that is the only way you can get a Schengen visa in India, to my surprise the website does now allow you to login at any given time. The message you get is very misleading and help center does not resolve your issue. I had to cancel this trip and suffer heavy loss due to ticket cancellation charges. I tried many browsers, devices, clearing the cache and cookies, nothing helped.

It is such a lousy and pathetic service and is the only choice we have. Fo visa u need to have tickets booked, however there are cancellation charges involved, it's a scam.

If I had had any choice in which site I could use to complete my visa application, I would have gone somewhere else. The site is impossible to navigate, and there are no clear instructions. They treat every step of the visa process as if you should already know how to do it.

I had an issue with my shipping labels (a service which is obscenely overpriced) and after a week and a half of emailing various people back and forth about my labels, I still don't have one that will arrive correctly. At one point, an employee sent a "please find labels attached" email. There was no attachment. When I pointed this out, they sent another email with an attachment, but the attachment was the original, incorrect labels. I am blown away. Incredible. I'm just going to hand write a second label to stick over the first and pray to God my passport gets back to me. Which is ridiculous, because I'm certain that God has better things to do than these peoples' jobs for them.

They made me buy extra insurance for two extra days only to give me back all the paperwork because I wasn't staying enough days in Italy

They could have told me that before I purchased the extra days!

I was staying only two days as i was going on a European cruise

I've been struggling to log into my account to make a visa appointment,
Its been weeks of getting different errors from the site.
They won't allow walk in appointments.

If you do manage to get a booking the waiting period can be up to months!