VerizonReviews 1,045

An entire month without service, a month that was paid for. On phone & live chats multiple times for long periods of time with promises of a credit for lack of services. Now they are refusing to credit me because they never fixed my issue so I cancelled my account. They still owe me for what I paid for without service, regardless. BEWARE OR SHADY BUSINESS PRACTICES FROM VERIZON. This is how they treat a 65 year loyal customer, as they state. HA HA!

FOUR HOURS on the phone today and still issues are not all resolved. When they tell you you are going to get a FREE ANYTHING, and that it will not change your bill upward--DO NOT BELIEVE THEM! They said I didn't return my phone (I have proof with UPS receipt showing delivery to their return center), so then they charged me FOUR months charge-back fees for non- return! Talked with FIVE different people in FIVE different departments and over-billing issues are STILL NOT RESOLVED. The last rep. Said he will call me tomorrow am after speaking with his supervisor to see how we can resolve this. The reps throw numbers at you that are always inconsistent and incorrect. Your credits will be less than they say and their charges will be MORE than they promise. The next rep. You speak with will give you completely different numbers and stories for your billing details. What a waste of a day and tomorrow will be another two hours on the phone with their customer service to prove AGAIN that the trade in phone was received by them, my promotions were never applied, and I was charged charge back fees. Been with them for over 30 years and they treat you as if you are so undervalued as a customer! Bad job VERIZON!

I'm a senior living in rural Texas. I ordered a Verizon Jetpack and prepaid plan on July 17,2025 through Verizon Corporate Sales. I never received the device — the address was entered incorrectly on Verizon's side despite confirming it multiple times.
Since then, I've experienced a complete collapse in customer support. My phone calls were dropped repeatedly, and eventually the system blocked me entirely:
"We are unable to take your call at this time. Goodbye."
I was forced into a bizarre online loop that linked my email to a Twitter/X account I never signed up for. I was locked out of all account access and could not get help from anyone — no case number, no email contact, nothing.
I filed a BBB complaint. A rep named Cassie was assigned. She acknowledged the errors but never followed up. I called her five days in a row, left voicemails — never got a call back.
After a week of total silence, I had no choice but to file a temporary bank refund.
Verizon is the only provider that works in my area. This was not a luxury — it was a necessity for my medical and financial safety.

Maybe its just how technology works these days, or how wireless companies "provide customer service" the first phone was free and the plan was cheap, no issues, until 2 years later when they gave me a free "upgrade" been worse since, so I ditched them, and now they are taking advantage of my grandma. Her plan for the flip phone and med alert is $40 a month, but she pays over $80.

I was roped in to getting Verizon at a Walmart. The phone I was given was useless. I work from home and have apps as a manager for customer service (oh the irony there). I spent over a year and a half struggling. My husband and I both had issues. My husband drives semi and had numerous issues having to stop at stores along the way. The switch over lasted a month and required 8 or more visits. A store cannot help if you buy from Verizon. You cannot visit just any Verizon must be a corporate Verizon which requires time and research. We went from Straighttalk at $98 per month to well over $160 per month. We did our research and decided to jump ship to Mint Mobile. We paid off our crappy Verizon phones and Mint could use our old Straighttalk phones. I called Verizon to see what was need to leave and told they would prorate any days for final bill. I gave the date. Day of switch had to go to Verizon and get assistance to make switch. Verizon said issue was with Mint and the corporate store had to call in themselves to surprise the issue was Verizon. Then came the threats we would be shut off after we moved. Not happy with my ignoring the foolishness we started getting monthly bills we owed. Today I decided to call and maybe get resolution. My hopes were too high. I called and AI put me in a never ending loop because it could not find an account with my phone number but would not give me a human. After 20 minutes I hung up. I call back a different number than one on bill that I googled. After a circle dance I got a real live human wo wanted to sell me on how awesome Verizon is-Save it sir not impressed. He had to get my permission to look at my account really a scammer is going to call with an issue of a bill. The agent says it shows a zero balance-then why I am holding a bill received today for May through June? He researches assuring me it would be resolved. After the 3rd hold I got transferred to someone when I told them what was happening then immediately transferred me again like a hot potato. I get another person who wants me to start over. Nope not happening. New plan sending copy of bill with my bill for my time spent doing their job to CEO to be received and signed by them. I will also put a item on my credit disputing Verizon not able to get their stuff together and than a report to BBB. Yep billing for those hours as well. Well never be back.

When you transfer to a new service Verizon disables your account and you do not get any bill. There was a charge after I cancelled and I called in to get a bill, but I need a PIN that I don't have in order for them to help me. This is total run-around tactics and seems borderline illegal. Very shady. I didn't have any problems with the service when I used it, but I think this is the worst customer service I have ever witnessed. My jaw is still on the floor at how useless the service people are. If its not on a script they can't seem to help with anything. Their AI bot has to be the worst I have ever used also, I had to call back 4 times just to get someone to help with my bill issue.

My jetpack didn't work for months. There is a planned outage that is supposed to happen 4/22/25. I called Verizon 4/17/25 and was lied to and told they would ship me a new jetpack because my insurance covered it. 4/18/25, just a shell of a jetpack came. I called Verizon and they told me to just put my old defunct battery and sim card into the jetpack. They said shipping a new jetpack would take too long. I told them it is crazy to install a defunct old battery and card into a new jetpack shell. I explained I"m desparate and need them to ship a battery and sim card by Monday so I can test the equipment and prepare for the power outage and my class Tuesday. I called and they never shipped anything. I cancelled the jetpack. Lies, Lies, Lies.

I deeply regret transferring my business lines over to Verizon back in September of last year. From the very beginning, I was misled by their agent, Carlos Ramirez, at the MacArthur Blvd Corporate Store in Irving, TX. He assured us that all three of our traded-in devices qualified for the $1,000 trade-in promotion, but only one actually received the credit. Carlos claimed he had submitted the paperwork for a manual adjustment, but that turned out to be false. It wasn't until months later (currently!) I visited another store that I discovered the other two devices never received the promo at all. I then drove all the way back to the original store, where Carlos pretended not to know what I was talking about. After pressing him, he finally admitted he made a mistake and assured me he was fixing it. Fast forward weeks later—I receive a bill over $1,000. When I reached out to Carlos for an explanation, he took no accountability. Instead, he falsely claimed he had told me there would be a chargeback when the correct promo credit was applied—a complete lie. My sister also spoke with him and experienced his nasty attitude firsthand. Verizon needs to hold their employees accountable—not only for failing to process promotions correctly but also for misleading customers and failing to explain critical details. If Carlos had been honest upfront, I wouldn't have been blindsided by such a massive bill. I will be cancelling my business account immediately and returning to my previous provider. Avoid this Verizon store at all costs! The store manager and regional manger were even rude to the agents at the store that called them trying to figure out what was going on with my account.

I've been a customer of Verizon's for over 15 yrs. It never improves. Every time I try to sign in to pay my bill or do anything else, it never, ever recognizes my password. This happens every single time.

I then have to go through the process of either changing my password, or having a text went to my phone. Even with the password change, I still have to go through waste of time of verifying on my phone.

If you contact customer support for any reason, expect to be on the chat for a minimum of an hour. They can't deal with any issue in less time.

I went to the Verizon store and got 2 flip phones they gave me a bad phone i have talked to the store twice and someone on the phone 6 times, they were supposed to be sending me a new flip phone complete with the battery and the back since it was the battery that was the problem with the new phone that i had gotten. Well after sending 3 phones to me all without the battery and the back I had to send each one of them back. I am under a contract for 26 more months, but you can bet when it ends, I will not be with Verizon again. I ordered a battery off of amazon and hopefully it will fix my problem since Verizon can seem to get it right. I sent a note back with the last phone they sent without what it needed so they can see what they did. So, Verizon unless you can get it right i will no longer be a customer of your when my contract ends because you can talk to a person for helps and you A! Doesn't understand anything!

Ive had a phone on order since the 27th of december and it still hasnt got here. When i call its the same bs. Just send the new phone wooowwww this is horrible im switching companies.

Verizon is HORRIBLE!... I applied for a phone in 2018, they asked a 500.00 deposit, so I decided against it. They went ahead and issued a phone number even though I never paid the deposit and have added it to my credit report. I contacted the review department after several attempts to dispute this on my credit. The first lady I spoke with reviewed it and said, "Oh you are correct, I can see where no calls and no activation were ever provided" She even agreed it should be removed but she had to send it to another person. Well, that person just called me and said no its a valid charge, would you like to set up a payment arrangement? I told her you will never get that money from me; I will not pay for something I never received... I would HIGHLY recommend a different service provider, they are thieves!

I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called customer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere!
I shouldn't be misled & not given a solution while I'm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know.

Verizon should be automatically shut down. Everything about this company is terrible. Paid past due balance arrangement, got service turned back on, next day,boooom turned service off again. Saying bill is past due. Just paid it yesterday.now its christmas day and i cant make any phone calls to family and friends.this company is just horrible. Im so done with them. Just terrible.i cant stand thier customer service, cant understand any of them. They make you feel like your a dumbass promises always broken. Spent 5 hrs on the phone with them and talked to 9 different people and everyone of them had no idea what i was trying to explain to them. I hope every single one of the got a $#*! ton of coal for christmas! Piece o sh8t company!

Called *611, but couldn't get an authentication text message to come through which is part of the problem my texts aren't sending or receiving. Then called *******204 and same deal could not get past the automated bowls of customer support. The phone line auto hung up on me. 37 minutes in I called the sales line and got to a person who transferred me to business support, and the automated system says "we're closed" and auto hung up. I called sales again 59 minutes in asked for a manager who routed me to something called networks it which said is be on hold for 4 minutes. 1 hour and 11 minutes later I'm sitting this review.

The rep an Indian women changed settings on my account. Sent a test message then asked if it worked. It didn't she hung up.

I was intentionally misled by your store representative regarding the terms of the promotional iPad I received. I was explicitly told the iPad was a gift with no additional costs beyond the sales tax. At no point was I informed that accepting the iPad would result in a $15 monthly device payment and a $10 mandatory unlimited data plan for 36 months. Had these charges been disclosed upfront, I would have declined the promotion.
This misrepresentation is unacceptable and appears to violate both state and federal consumer protection laws. I am requesting that all charges associated with this device be canceled immediately, and that I be allowed to retain the iPad as the promotional
Gift it was represented to be.
I only found out I would be paying additional charges for the next 36 months via email three days later.

This has been the worst experience I've ever had with a phone company. I've been overcharged, and no one has explained why. The customer service representative was unhelpful and condescending. It took me over five phone calls and speaking to a supervisor, who was also unhelpful, to get an answer. I was charged for a line I was forced to get because the phone I sent was locked. I'm considering leaving Verizon and switching to a different company. The customer service is poor, and there are hidden fees. I was promised a $40 discount for signing up for auto-pay, but I was still charged the total amount. Even after signing up for auto-pay, I was charged my entire bill plus a late fee, which doesn't make sense.
This was the worst experience I have ever had with any phone company. I'm being overcharged, and nobody is explaining it to me. Then the dude tried to make me look stupid when he could have explained everything. Why did it take me calling over five times and escalating the situation to a supervisor (who was worse than the agent)( As a manager myself, this guy should not be in his position) to get an answer, and you all are still charging me for a line you all forced me to get because yall sent us a locked phone when I initially ordered it offline. I'm ready to leave Verizon. I hope some other company comes up with a promotion where they will pay off these phones for the holidays, and I can leave you guys for good. You all have poor customer service and plenty of hidden fees. Then you all said to sign up for auto pay and get 40 dollars off your bill, and I did and was still charged. Then he told me I signed up too late when the guy I spoke to before reassured me that it would be on the bill I pay Sept 8. I was still charged my entire bill plus a late fee of 244 +7 =251 while signing up for autopay. Isn't that to avoid late fees?