Verizon

THE WEBSITE DOESN'T WORK WHEN TRANSFERRING HARDWARE -- EVER!

I've been a Verizon Pre-paid customer for years, and everything works fine UNTIL I want to swap one of our phones. I always go through the same horrible wasteful routine.

1) I get the SIM number from the new card
2) I can't find the device ID so I search and search and NONE of the resources will tell you.
3) I waste time thinking Verizon's site will help and it only wastes time and tells me how to find the device ID on an activated phone.
3) I use the number beginning with 89 on the box and try to use the website to activate it.
I enter the numbers correctly.
4) The system says, Read Error. Again. And again. And again. I try Chrome, Safari, and waste another hour while I am on hold because Chat is unavailable right now
5) I am connected with wrong person #1
6) I am connected with wrong person #2
I wait and wait and wait...

Eventually the operator gets on the phone from another country and cheeringly tells me it's a wonderful day at Verizon.

I tell them the EXACT SAME INFORMATION THAT I REPEATEDLY PUT INTO THE WEBSITE AND WAMO! It works!

Why the heck does Verizon have a defective website that doesn't work?

The website never ever ever ever works, I've done this a dozen times and it always fails.

Fix it you morons.

Terrible company. TERRIBLE! I cannot say that enough. I will leave this review anywhere I can. I will waste as much time and credibility of Verizon as I can. This company deserves to go under. Too bad they are too big to fail. They need to be broken up! We used their business service and had 17 lines, SEVENTEEN. They got our billing messed up right from the start (to their favor, of course). We were overbilled roughly $5,450 over the first eight months (while waiting for non-existent "credits" which we never fully received). We were supposed to receive $2,000 in credits for the ten iPhones we purchased on top of other bill credits because our rep quoted us the wrong amount THAT WE AGREED TO in writing. Oh but that's not good enough for Verizon, nope they can do whatever they want. Over our two years with them, I spent over 45 hours on the phone chasing my discounts and credits owed.
We were told that when we canceled, we wouldn't be given our remaining balance back (roughly $440) since that was due to courtesy credits and they don't issue checks for those (even tho we were given those because they overbilled us and we paid them) -- just a terrible company with no compassion and no remorse. If you ever have to deal with the snakes in NJ that handle business disputes, your blood will boil. Threats of litigation and the like come out of their mouths. Just despicable. I will share this far and wide to make sure as many people as possible know how terrible Verizon is as a company. I'll waste as much of my free time as possible with them to make up for all the BS they caused us as a business what a joke of a company.

I have been a Verizon customer for quite some years. This company engages in deceptive business practices. I purchased my iPhone 8 and paid it off. For two plus years, I was harassed by Verizon. I filed a complaint with the BBB and Verizon Wireless has relentlessly telephonically harassed me, my personal information breached; my data stolen, my calls eavesdropped on, and and bombarded with unknown calls. When I filed a complaint with Verizon Wireless their harassment escalated. Some guy claiming to be from Executive Relations, DeMarcus W. Started harassing me using different phone numbers. When I tried calling him back I could never reach him. When my friend told me to put him on speaker phone the next time he called, he wanted to hear what he had to say about my complaint. This man did not assist me but told me he had the same phone as mine ( big deal), I should change my data plan to unlimited data so I guess Verizon Wireless could steal my unlimited data, and that the fraud department told him no one had hacked my phone. My friend signaled to me and said the guy didn't sound legit, tell him not to call again and terminate the call. Verizon is a corrupt telecommunications giant, greedy, their employees are rude and unhelpful. All Verizon Wireless wants to do is sell phones and they don't care about their customers. Their Executive Relations Department is the lowest of the low. When this DeMarcus refused to assist me, I tried again. This time a person named Tracy G., Irvine, CA, wrote and told me was a Case Manager/Senior Analyst Legal Adviser. He fabricated malicious lies and sent them to the New Jersey Attorney General saying my claims were not valid. For two plus years, I have kept journals of all unknown calls and maintained a paper trail on Verizon Wireless. In 2017, There was a Verizon Breach that affected 6 million customers, Verizon fail to notify me. When I checked my credit report, A Dark Web report was conducted and found that my personal info had been compromised. Verizon Wireless prefers dollars over their customers. Verizon needs to be disbanded. It's a horrible telecommunications.

Verizon constantly has a "Bait & Switch" tactic! I am on the phone with them every month, about hidden charges, that keep popping up on our account. We have been with them since 2008. Back then, it seemed to be a good company. Now (especially in the last 2 years), there have been a lot of hidden charges that they keep adding to our account. We have been in Florida for 5 years, & purchased all 4 phones here in Florida. However, they have 2 of our phones billed at our old Chicago address. They said it's because we didn't change the "SERVICE ADDRESS". When we purchased the phones here in Florida, shouldn't that have been done then? That was an additional $15 per month. They added a "PLAY MORE PREMIUM" on our account. That's an additional $30 per month. We have NEVER used Disney, HULU, or ESPN, through them. I have that thru my cable service. We also have NEVER used APPLE PAY. They couldn't let us know who signed us up for that, but says that it has been on there for years. I couldn't tell that it was on there, because it is under the same name of the previous plan that we have always had, but they added it as "PREMIUM", so that we couldn't catch it. Furthermore, we already had the Military Discount on our plan. They keep removing it. That's an additional $40 that they keep adding to our bill. Once you are a Military Veteran, you can't "UN-VET" yourself. Every month. I am on the phone with them for over an hour, discussing new charges. I didn't think that I would be switching my phone service. However, this may be the time to do it. This is terrible. They need to refund my money for this "PREMIUM" plan, & the out-of-state service address that they have been billing me for.

Verizon,I never had problems with this company but know yes because imake mistakes my bill they didn't help with.they aren't care about it.

CUSTOMER SERVICE NEVER DO WHAT THEY SAY, EXPENSIVE FOR MEDIOCRE SERVICE AND NOW NO MORE $3 REWARDS? GOING OVER TO XFINITY! $45 A MONTH.

After 20+ years with Verizon I switched & found that I must return to access the cloud. It's wrong!

If Verizon Wireless was a sentient being,
I would build it a spectacular rocket ship
With my bare hands,
Seat it comfortably in the pilot seat
With all its favorite things,
And have it watch me set a course
For the great unknown
And once it was in space,
With a marvelous smile on its face,
It would slowly come to realize
That I am in no way a capable rocket scientist
And that it's favorite things
(data overages, frivolous charges, mafia-like contracts)
Aren't in a position to assist it
Because the ship is made of
All the busted piece of guano phones they sold me over the years,
And that 8 inch tinfoil ZenPad they threw in for free
-because who in their right mind would *buy* it-
Is actually the thing I typed the destination into
But now all that shows up
Is the burn in logos of spam apps
That can't be removed
No matter how many times you try to delete them
Or turn it on and off
And its single recourse would be
To use itself
To call for help
But the only number that rings through
Is its own customer service
So it sits on hold
Listening to staticky muzak
While it drifts into the firey bowels of the sun.

We had 2 Samsung Galaxy S21 ultra phones that were reaching full memory and the screens started freezing. Had to restart them several times per week.
Researched phones and decided on the New Samsung Galaxy S23 Ultra. Samsung website advertised a $700 credit for each S21 Ultra and $25 a month for the new S23 Ultra.
Been with Verizon for over 20 years so decided to check with them. Had to pay off the remainder of each S21, $240 each after 2 years. We didn't want to change our plan, $90 per month for 2 phones to a new plan of $75 per month for each phone. We picked up the 2 new S23 Ultra phones. "Ok, you'll get your phones shipped to you. " What about the NFL Sunday Ticket? "Sorry but that's only if you change plans." Walked out with the 2 new phones after paying more than $700 and recieved nothing else.
We get the new phones, transfer our files, photos etc then bring the old phones back to trade them in. "You get $280 for each phone." What happened to the employee telling us the deal is the same as the Samsung website? "He probably didn't know you weren't changing plans." "It doesn't matter about the old phones condition, it depends on your plan. If you want to change plan I can give you $700 per phone." Both phones back in the factory boxes with all included accessories and in perfect condition.
So, not $25 per month for 2 years but it's now $33 per month for 3 years. Not $700 per phone for trade in, $280. A $400 loss.Each phone. Not even the NFL Sunday Ticket which I could care less about but after buying 2 Verizons flagship phones and 20 plus years, no late or missed payments, I figured my business would be worth a little something. A charger? A screen protector? A case? Nope. Verizon doesn't care about faithful customers just incentives for new customers or if you want to go to a more expensive plan. Even dinged us for a $35 upgrade fee after buying 2 new phones and paying off the old ones. No wonder articles are saying Verizon is shedding customers.
Verizon is someplace to go to get screwed again and again. Looking into other carriers. Consumer Cellular?

On November 29th, we called Verizon and spoke with Nica to upgrade 2 lines on our business account. She said that we would get $650 off an iPhone 13 Pro 128gb, and $450 off an iPhone 13 Pro Max 256gb by ordering them with renewing our 2 year contract (and keeping our old phones) and promised that they would be delivered by December 28th "at the latest". Not having received either phones on December 29th, we called to follow up, and was informed that Nica BLATANTLY LIED about pricing, phone availability, and our WHOLE 45 minute long conversation and that she NEVER even placed the order. The only thing that Nica efficiently did, was immediately text us a "survey" to get a good review––which we completed––everything else she told us was a complete lie and misrepresentation. We were on the phone for 2 HOURS being tossed back and forth between April, Ange, and finally with Laura, (who was very condescending) only to be told that Nica completely lied to us and there was nothing she was willing to do about it. We have had a business account with Verizon for over 10 years and are extremely disgusted with the complete lack of customer service and wasting HOURS of our time for absolutely nothing. Though this type of treatment is unfortunately very common with big companies, we are compelled to leave this review and hope that it warns and helps those contemplating doing business with Verizon…. Since they have made it obvious that they don't care about small business accounts like us.

So here, I know most of my reviews are extraordinary, about extraordinary companies that I want to be recognized and used by others. We all benefit from fantastic companies but aren't sure how well our money is spent until we spend it.
NOW... I want to leave a review that is not at all pleasant. Even the name Verizon brings up many peoples hackles, and no wonder, when there is so MUCH lying, cheating and plain dangerous to the human acts they commit. I had the displeasure and now painful memories of dealing with Verizon twice. Both times ended up in a true nightmare that is still effecting my economics 4 years later. Verizon is so inept at training their employees. Seems the only training the employees get or at least remember to carry out, is to cheat and lie about EVERYTHING and NEVER record it when someone cancels their account due to moving to a country that does not offer Verizon. This happened to me even after confirming and reconfirming with additional agent that the account was in fact truly canceled and recorded appropriately within the Verizon systems computers. To add coals to the fire, Verizon sent the account to collections without notifying me and refused do anything about it after I discovered this blatant error on Verizons part. They claimed they could not do anything to recall the collections account even though they admitted and verbally apologized for their error in not closing the account when requested. Verizon was able to see the cancellation request was not processed correctly. I am anxious to stop writing this, even though I can warn others better if I go on. Problem is it makes my stomach literally turn to recall all the REAL PAIN Verizon has put me through in spite of my detailed efforts to try to prevent the scenario I feared. Verizon can and will continue to make many people miserable with their evident GREED.

I signed up with Verizon at the end of August. They lost my phone and tablet and I STILL haven't gotten my rebate for my old bill.

I am still in the middle of this, Samsung is trying to help where Verizon wireless messed me up royally. 1. The buttons on my phone stopped working, phone is covered and I am paying for that coverage. 2. I called Verizon costumer service, 3. They try to reset the phone remotely, destroying my personal setting in the process, without telling me that that's what will happen when you reset. 4. After that painful process, they tell me that I can get a replacement phone. 5. They give me two options: Get a reconditioned phone from Verizon, OR Get a new device from SamsungWhat would you choose? After asking THREE TIMES if there is any differencebetween the two options, and being reassured that there isn't, I chose the new device (of course)and the Verizon lady PROMISED me she will stay on the linewith me and Samsung to insure that I will get my replacement. Here is what happened next: 1. She didn't stay on the line2.
The very nice lady from Samsung told me that THEY DO NOT, DO NOT, DO
NOT, DO NOT, SEND REPLACEMENT DEVICES UNTIL THE PHONE IS CHECKED BY
THEIR TECH TEAM -- WHICH MEANS WEEKS WITHOUT A PHONE. WHAT? ***************&^&^%$$####@@#$$%AND NOW I NEED TO CALL VERIZON AGAIN AND TELL THEM THAT I WAS MISLED BY THEM. AND THEIR SYSTEM IS DOWN.SO - I WISH THERE WAS A NEGATIVE STAR OPTION - NEGATIVE 5!

After almost 2 hours on the phone this is my moms story: approximately a month a half ago my mom decided to do an online trade in for her iPhone XR to get an IPhone 11. We chose to do it online instead of going in to the store and expose her self to Covid since she is elderly. She proceeds to do all the steps of turning her "Find My iPhone" off, resetting the iPhone, and cutting the device off as well. She puts it in the envelope and sends it off, the steps are very clear and simple. I personally transferred all her information to the other phone and watched her do all the proper steps to return her phone after receiving the new phone. So after a week or two she started receiving a text about the "Find My IPhone" was not turned off and to follow the steps to turned it off from her new phone. We tried doing it but we couldn't figured it out so we called Verizon wireless and they walked us through it. Next; she continued to received a text saying that her next bill will be $420.85 which we were very confused on the why so we called today to figured it out and first they couldn't figured out why but than it went from not knowing to telling us that the screen was cracked and that the device wouldn't cut on. Than it switched from the screen not cutting on and being cracked to that we returned an iPhone 6S instead of the XR. So we kindly asked for them to return that device because we know for a fact that none of those statements were true specially because if the screen was cracked and it wouldn't cut on why would they know that "Find My IPhone" was on. I asked the associate how could that be possible and he couldn't answer me at all. Than after we pushed the fact that none of these statements were true for almost 2 hours on the phone they magically found out that the packaging was for an IPhone 6 but that the IPhone XR was inside of it... We were wrongly accused of sending a defective, cracked wrong device with no apology! And than not to count how horribly we felt during those 2 hours of thinking we were going to have to paid fully for the new phone on top of been accused of something we truly didn't do. Has this happened to anyone else with Verizon?