Mike F.

Terrible company. TERRIBLE! I cannot say that enough. I will leave this review anywhere I can. I will waste as much time and credibility of Verizon as I can. This company deserves to go under. Too bad they are too big to fail. They need to be broken up! We used their business service and had 17 lines, SEVENTEEN. They got our billing messed up right from the start (to their favor, of course). We were overbilled roughly $5,450 over the first eight months (while waiting for non-existent "credits" which we never fully received). We were supposed to receive $2,000 in credits for the ten iPhones we purchased on top of other bill credits because our rep quoted us the wrong amount THAT WE AGREED TO in writing. Oh but that's not good enough for Verizon, nope they can do whatever they want. Over our two years with them, I spent over 45 hours on the phone chasing my discounts and credits owed.
We were told that when we canceled, we wouldn't be given our remaining balance back (roughly $440) since that was due to courtesy credits and they don't issue checks for those (even tho we were given those because they overbilled us and we paid them) -- just a terrible company with no compassion and no remorse. If you ever have to deal with the snakes in NJ that handle business disputes, your blood will boil. Threats of litigation and the like come out of their mouths. Just despicable. I will share this far and wide to make sure as many people as possible know how terrible Verizon is as a company. I'll waste as much of my free time as possible with them to make up for all the BS they caused us as a business what a joke of a company.