I am still in the middle of this, Samsung is trying to help where Verizon wireless messed me up royally.1. The buttons on my phone stopped working, phone is covered and I am paying for that coverage.2. I called Verizon costumer service,3. They try to reset the phone remotely, destroying my personal setting in the process, without telling me that that's what will happen when you reset.4. After that painful process, they tell me that I can get a replacement phone.5. They give me two options: Get a reconditioned phone from Verizon, OR Get a new device from SamsungWhat would you choose?After asking THREE TIMES if there is any differencebetween the two options, and being reassured that there isn't , I chose the new device (of course)and the Verizon lady PROMISED me she will stay on the linewith me and Samsung to insure that I will get my replacement.Here is what happened next:1. She didn't stay on the line2.
The very nice lady from Samsung told me that THEY DO NOT, DO NOT, DO
NOT, DO NOT, SEND REPLACEMENT DEVICES UNTIL THE PHONE IS CHECKED BY
THEIR TECH TEAM -- WHICH MEANS WEEKS WITHOUT A PHONE.WHAT???????*******676*&^&^%$$####@@#$$%AND NOW I NEED TO CALL VERIZON AGAIN AND TELL THEM THAT I WAS MISLED BY THEM. AND THEIR SYSTEM IS DOWN.SO - I WISH THERE WAS A NEGATIVE STAR OPTION - NEGATIVE 5!!!!!!!!!!!