VerizonReviews 1,047

After the most recent phone update, right before the holidays of course, I get an update, and my Samsung S7 Edge, is extremely glitchy. Ever since I paid it off, every update has contributed to my phone being close to unusable. I've been trying to hold out, but after the last update, my phone is junk. Verizon offers nothing for my phone, won't help you out any further because they don't have a promotion. I've been a customer of theirs for a really long time. No loyalty to their customers. Their recommendation is go into the store, and they "may" have a promotion they cannot offer, and the caviat is there could also be a long wait there. There is no way I'm the only one having this issue. Many people have seen these sort of issues from different devices from different manufacturers from the updates. Verizon has to be aware, and they are going to. Take advantage of you to sell you a new phone, which is going to be quite a bit more expensive than your current phone.

Were this summer with my husband in Macedonia. I wanted to drive around the country by car. Very nice work.

DUMP VERIZON! I have had service for over two years and previously for over 5 years and never missed a bill. Last month when I went to pay my cellphone bill there was a payment of $150 on my account made by an unknown source. So I was not able to pay my bill as there was credit on my account. So I called them and spoke to them about it. I was told an investigation would occur and they refused payment for the current months bill at the time. When there is no answer about the $150, and I got a bill of $25 with the next month's bill, and since I know the $150 is not mine I wanted to be diligent and pay my money owed before I'd owe more money. So 3 days ago I paid the maximum the website would allow, $138, and figured I'd pay rest when they fixed the issue. Today I got a text saying I owe $150 and my account is overdue and they will turn off my service. So I call and am told that the money I paid on Oct 21st was applied to my device and not my service. So I explained and was told I still have to pay $150. After numerous calls and speaking with a supervisor, I was told "it was my fault for making a payment on the 21st and that it would complicate my account if I don't pay them $150 today." I said you just need to apply the $138 to the right place. He said, I've submitted a refund for that and it will take 7 to 10 business days to show up. Have a good night, Mam. " Then he hung up. So I am supposed to shell out $150 instead of $22 because they made a mistake, and hope that the $138 is even returned and where or how I have no idea. Is is a credit on account? Is is a check? What? Really?

Four months ago I purchased a Pixel 2 Xl and a Zag screen protector with a life time warranty. The screen protector was 49.95 it broke the first time I dropped the phone. I drove to the local Verizon store and was told since I bought it on line I would have to get the warranty replacement on line. I contacted customer service and after over an hour and being transferred several times I was given an order number and told to return to the only local Verizon store for the replacement. I went to the store and was informed they were not a corporate store and directed to go back to the online customer service. The online customer service then said I would have to drive to the nearest corporate store a 130 mile round trip to take care of the screen protector I bought on line. After 54 minutes they told me I could go to Zagg.com and file a claim. I did that and for $10 shipping and handling they are sending me a replacement. I could buy a screen protector and have it shipped on Amazon that would probably work as well as the Zagg for about that price. In the future I will not buy phone accessories from Verizon.

My husband has been a Verizon wireless customer since the ice age, like 20 years. We didn't have great service (we live in the sticks) and had to, unfortunately, to switch to another provider. For a month now we were trying to pay this final bill. The email they sent doesn't work so I decided to call in and pay manually, not only was I transferred three times but when I finally reached my destination they were rushing me! I gave them the information off of the final bill we received via email which wasn't the full number and they also asked for my husbands social which I didn't have access to at the time. I asked the lady very nicely if she could hold on for a second so I could find the final bill they sent us in the mail, this lady had the audacity to tell me she could only hold for two minutes. I mean I understand that everyone has work to do but to tell a customer that and be extremely rude as well! I was calling to give them money and not to mention they made me wait for over 15 minutes and transferred me three times. It makes me glad that we switched companies even more now.

I just finished an appalling Live Chat session where a) approximately 10 minutes passed before human contact was made - with minimal efforts to let me know how long the wait would be - and when I got to a live person, 10 minutes more elapsed before I just threw up my hands and gave up. How complicated was my issue? All I was looking for was to identify the time of day I called a specific number last Thursday. Is that so complicated that it couldn't be answered in 20 minutes? Or, maybe, is it an indicator that Verizon views its customers as irritants to be put up with between billing cycles? Moreover, they don't even provide an option for customer feedback on their website. Do you honestly believe they care a bit about anything other than your check clearing? They should thank their lucky stars that the dirt balls in the Republican party share their disdain for customers. Don't believe me? Wait til you see what happens without Net Neutrality
You are so lucky Comcast sucks worse.

Mr. Verizon - Pray to your god of Mammon that the American people never elect a Congress with the balls to regulate you. Pray... and keep those campaign contributions flowing.

I am still in the middle of this, Samsung is trying to help where Verizon wireless messed me up royally. 1. The buttons on my phone stopped working, phone is covered and I am paying for that coverage. 2. I called Verizon costumer service, 3. They try to reset the phone remotely, destroying my personal setting in the process, without telling me that that's what will happen when you reset. 4. After that painful process, they tell me that I can get a replacement phone. 5. They give me two options: Get a reconditioned phone from Verizon, OR Get a new device from SamsungWhat would you choose? After asking THREE TIMES if there is any differencebetween the two options, and being reassured that there isn't, I chose the new device (of course)and the Verizon lady PROMISED me she will stay on the linewith me and Samsung to insure that I will get my replacement. Here is what happened next: 1. She didn't stay on the line2.
The very nice lady from Samsung told me that THEY DO NOT, DO NOT, DO
NOT, DO NOT, SEND REPLACEMENT DEVICES UNTIL THE PHONE IS CHECKED BY
THEIR TECH TEAM -- WHICH MEANS WEEKS WITHOUT A PHONE. WHAT? ***************&^&^%$$####@@#$$%AND NOW I NEED TO CALL VERIZON AGAIN AND TELL THEM THAT I WAS MISLED BY THEM. AND THEIR SYSTEM IS DOWN.SO - I WISH THERE WAS A NEGATIVE STAR OPTION - NEGATIVE 5!

I heard about crooks on the streets doing such schemes, but I wouldn't expect this from a company like Verizon. But, here I am, scammed on the money.

Here is what they do step by step:
1. You called them because they increased the price, or a competitor gives you a better offer, or they just asked you to call about some kind of promotion.
2. You asked or offered a lower price for their service.
3. They give you a nice price, sometimes they also ask if you are Ok to sign 2 years contract.
4. The price is good, so you accept.
5. The agent tells you that he will send you an email while you are on the phone, and all you need is just click "Agree", and he wants to stay on the phone, to make sure everything is alright.
6. You received an email in a few seconds which says something like this: "$25 per month until <2 years from now>", and a bunch of other text, which you don't read because you want to be nice and don't want the agent to wait.
7. You click "Agree", next day you see your plan on their website has the name: "$25 per month until <2 years from now>", you are happy and forget about it, they just charge your credit card monthly.
8. In a few months, instead of $25, they charge you something like $70. Well, honest mistake, you think, how "$25 per month until <2 years from now>" could be $70?
9. You call the service, they say, that the contract says, that the service cost is $90, and they applied a discount of $40 just for a few months, and another discount of $20 till the end of the contract. So, the first discount is expired, that's why "$25 per month until <2 years from now>" is $70 now. It makes perfect sense to them!
10. You are getting aggravated and ask them to cancel the service, and they charge you a termination fee and almost another month of the service. If you calculate the total, you'd see that they didn't give you any discount at all, if you'd just pay the amount they start charging you after the price increase, you'd end up paying about the same sum.

Well, at least I don't need to deal with those crooks anymore.

Be careful with Verizon. Don't believe anything their agents say. Read all the details of their "Contracts". Keep all records. But better, just stay away from them.

During my life of using deffirent phone services inside and outside of US, Verizon is the worst service is ever experianced. Its worst then some phone services provided in very remote areas of the countries they are very behind. Aprox 12+ phone services i used and Verizon is the valueless service to me.

Until last year, i was with Metro PCs and decided to switch to Verizon after i was exeriancing lost connection on my way to Ohio, Niagra Falls NY and PA.
This year, i had Verizon with me and was experiancing worst connection services along the way. Not only outside the town, but currently i had over 20 mints of cheat with a customer rep going through several troubleshooting steps, but still the connection problem exists.
Sometime, i fail to continue my business and becuase of the connectivity, i loss to maintain my business.
Very disappointed

In the last few months, I have had very poor Verizon service coverage on my street. When I leave the area, i can get much better service, which tells me it is not my phone settings. I have been a long term customer of Verizon in the same location, and, I expected better response after i brought the problem to their attention. In short, their solution is that I should purchase a wifi service (which I do not want) or buy an extender and a router to use my cable service modem. I am very frustrated with this solution from a company that claims the have the best 4G service coverage. Very poor.

It was a great opportunity for me to own a Samsung S9 the Verizon promotions department said. I was really happy with my S7. It was a trade in your old phone and receive 200.00 off. So I bit, I explained to them I was going to trade in my S5 and would that still be elgible and was told yes. I bit paid the sales tax right away and a day or two later I started the trade in process. I found out they would only give me 30.00 for the phone. I called Verizon to make sure we were still on the same page and they mentioned their were no notes concerning my arrangement for the S5 tradein and that's was all I would get. I said cancel my order right now, it was a weekend and they had not processed the order yet. He said hold on I will talk to my supervisor, when he came back he said we will make up the difference of 170.00 and credit your account right now if you will go through with this. I agreed. Four days later I received my phone, when I checked to see if my account had been credited it had not been. I called again and again they said that they had no record of the conversation and said supervisors can not make deals like that. However the service person said she would check with her supervisor and see if he had any ideas. He said the best he could do is give me an extra 30.00 for my S5 when it arrived. That was it I said I am done, I will send the phone back, I came to find out that your 14 days starts from the day you placed the order. It had taken 7 days to get the phone from my order date and it would take 3 days to get back, what a deal, I had to rush out while I was on vacation and find a post office to mail it back. We at this point still have not finished the process, but I will never again order a phone from Verizon, I am at this point not even sure I want to remain there customer. I will buy my phones third party in the future. Three times in a row I received promises from them that they denied they gave or could give. So in conclusion my trust in at least there sales department is gone.

Switching from spectrum to Verizon was the worse thing I could of ever did. One problem was they took 4 hours to install 3 cable boxes. Ridiculous! Then another problem I have with them is that they explained to me on numerous occasions that Verizon will pay your termination bill from previous providers if its under 500$ if you switch with them. Well they Lied! As soon as we switched over they then said that they don't pay your bill they just give you credit on your account meaning. We still end up having to pay for two TV providers!