Verizon

I am very upset with Verizon at this moment, which is why I am reaching out to the corporate office. I have been a Verizon customer for over 20 years & I have Fios since 2007. I went on a birthday trip this past January 2024 on a cruise to the Caribbean. I called Verizon before I left for my trip asking what I should do so that I would not have a huge phone bill when I got home. I was told that I could pay an additional $ 10.00 a day to have internet, data, & make phone calls. When I got home there was a phone bill of 707.83, I called & was very upset about this bill. I was told several times that there was nothing they could do. I spoke to a supervisor and was told that he was going to take care of this bill. Time went by & I never heard back about. I had to keep calling over & over again asking about this bill. I kept getting the run around over this bill. I am out of contract & I will take my business elsewhere. I dont need to stay with verizon & $ 700.00 is almost half of my paycheck & I can't afford a 700.00 phone bill however Verizon can afford to absorb this cost. This is on verizon and not me because I did my do diligence and called ahead to ask these questions. I was never told I should not make calls in the middle of the Ocean because of the international charges. I am VERY FRUSTRATED with your company & I am writing to voice my disappointment and I WILL BE TAKING ALL OF MY BUSINESS TO ANOTHER CARRIER.

I ordered wifi threw Verizon when I ordered it I was suppose to get a Xbox card n a 200 dollar home depo card I've paid my bill they came giving me the run around about redeeming the home depo card but try to ofer me a 200 dollar Verizon card tht I wasn't interested in, it's messed up when they lie about giving u smth n never do I will never get anything from Verizon they been rip offs for as long had I known first off wifi is 99 bucks a month which is crazy to me when u can get 9.95 internet threw xfinity like it's messed up I had plans for tht gift card like buying light stuff for my house it's is messed up they lie to get a customer and I am very upset

If you like horrible customer service, misdirected calls, low internet speeds even though you pay for the highest, incompetent associates, rudeness, higher bills than expected, channels not available way to often, being hung up on after long waits, techs that dont show up at all and when they do it's not the day they set up, then this company is for you! They will rape you of your time and money and self respect. As for their cellular services, they work in the same manner. Although coverage is good, you will pay dearly for it. We had them for years and years and years, all the while paying their overly high high bills. It was a business account with five lines. My husband was the primary on the account with his set up password and was the only one authorized to do anything with the account. My husband and his business partner split over some bad terms. The partner was angered, entered a verizon wireless store, talked to someone and convinced that associate to change the password on the account and disconnect all the cell phones. My children had cell phones thru this account. They were left without a phone and they were not home, I could not get a hold of them. Well my husband tries to find out whats going on and he was told he did not have access to the account because he did not have the password. They would not reactivate any of the phones. However, they feel it necessary still to this day to hold him accountable for all the disconnection fee's of all the phones and any other fee's they feel that they are entitled to. This is almost 1,000.00. They refuse to accept any wrong doing on their part. Even after we reopened another account with several phone lines. Still they want to charge us for their mistake. Well we continued business out of the need to have service immediately due to work relates calls that had to be made. Needless to say we stayed with them for a couple more years then went to Sprint. The fee's are still high but not as high and I have yet for them to allow a stranger to change my password and deactivate my numbers and make me pay for the fee's. They disgust me as much as the individual that did this to my children and me. Low life scum of a company!

DO NOT under any circumstances consider signing on with Verizon Wireless for your cell phone service. I have had nothing but problems with them from the very beginning and I HAVE ONLY HAD THEIR SERVICE FOR A LITTLE OVER ONE MONTH! Calls to their customer reps had absolutely no effect, they will not accept responsibility for their billing errors and will not work with their customers to make sure they are happy. I signed up for the 55+ plan which is $55.00 per month and the first bill was $176.00! THEN THEY DISCONNECTED MY SERVICE because they claim they mailed me a bill which I never received. The rep shifted the blame to the postal service and told me to contact them, (again no accountability). When I stated that I have never had a problem receiving mail from everyone else, she stated well we say we mailed the bill and you state you didn't receive it so there is nothing to discuss, BASICALLY CALLING ME A LIAR. All this from someone who is purported to be a supervisor! I switched over from another cell phone carrier and this is how they appreciate my business! Again stay clear from this company. No accountability, no customer service and no customer loyalty.

Andreana at 4003 Terry lane grants pass was the most helpful sales associate I have ever met at a cell shop. Nothing but helpful she deserves a raise

I have been with verizon for over 20 years and over the past month they have been nothing but a problem. My phone has been giving me issues so they talked me into a new one I HATED IT so then they sent me a replacement of my original phone it worked ok for 24 hours then quit sending text messages I spent an hour on Sunday morning on the phone with them and FINALLY the person in tier 2 got it working that lasted a week and it quit again since sunday afternoon I have spent over 8 hours on the phone with various agents trying to get this issue fixed nobody can seem to figure out the issue and most of them honestly don't really care they will work on it for a while and tell me to restart my phone and they will call me back and then THEY NEVER DO! Last night I talked to 8 YES 8! Agents and nobody could help I am so sick of all of this for two days now if I am not at work I am on the phone with verizon why are these companies not better regulated then this they are NOTHING BUT A BUNCH OF CROOKS! DONE WITH VERIZON!

Has anyone tried purchasing a phone under a promotion thru verizon. Methods bordering on fraud. Avoid

Mark at the Bartow Florida location is the best. So knowledgeable, patient and kind. Would recommend him always.

I DONT EVEN WANT TO GO INTO WHAT I WENT THROUGH WITH THEM BECAUSE ITS GOING TO PISS ME THE FUQ OFF AGAIN. I WISH I WOULD HAVE NEVER SWITCHED FROM AT&T TO THIS POS COMPANY. THEIR SALES TEAM IS EXCELLENT BUT ONCE YOU A CUSTOMER. SHYT EXPECT LONG HOLD TIMES. TOLD DIFFERNT SHYT. BILLED FOR FOR SHYT YOU DIDNT EVEN GET. SO MANY FEES AND TAXES. AND LOCAL TAXES AT THAT. THEY GET YOU WHEN THEY TELL YOU TO PAY THE TAXES BUT THOSE FEDERAL TAXES, BUT THEY CHARGE YOU FOR ALLL SORTS OF FUQING $#*!. DO NOT GO WITH THEM.

We have been customers of Verizon for well over 20 years we have had lots of issues with them but this one takes the cake. When Verizon came out with her credit card we signed up with the credit card to take advantage of the rewards that came back to us. Like everything Verizon does they do it for about six months and then they change well they end of the rewards for the credit card and then they did send out emails to everybody telling them so I had to go into the store to get a new Sim card and at that point I told the customer service person that I wanted to go ahead and have that applied to my bill I assumed at that point it was a done deal however the customer service department in that store is a total disaster like the rest of the company and he did not end up applying it. So when I called Verizon and told them they totally seen or went into the store however they told me at the end of the day again they're sorry but they could not give me the points or the credit on my bill we are talking about over $200. Every time Verizon's customer service screws up they always think they can come back and say I'm sorry but it's going to cost you not us this company takes no responsibility for their employees me being a business owner always have to take responsibility for my employees but they are not only losing my personal business they are going to lose my corporation business. It's totally crazy how many people I read have left Verizon and basically the customer service told me here's your pin to transfer your number good luck. Further I called synchrony bank and I am canceling my credit card with them that's associated with Verizon as well. I would really think long and hard before taking a deep dive into this company they screw so much crap up on a monthly basis the almost be have to be in a personal account manager of your own to deal with them. This would explain why it takes damn near an hour to get on the phone with them

Spend 6 hours on phone trying to resolve problem no luck. Changed service to AT@T and Verison blocked my phone even it was paid off

Don't do it it will be the worst experience of your life and they charge false restocking fees at the end. Frauds.

They took money out of our account 2 times in a month and there customer service stinks and lies I am going to the bank and dispute the 2 nd charge

I came into this location as another location said this one on Prairie in Coeur D Alene ID was a corporate location. Jeremy (manager) and Brian Buckles were assisting, I had many phone issues and I brought up issues I had with internet with another company. There really wasn't any real concern for finding out what may be causing my issues and instead did the hard sale for a new phone and a 5G Home Internet. Neither of which I was there for but lo and behold I left with! I did come back wanting to return the 5G Home Internet and Jeremy talked me out of it stating I had until February 14th. I'm still having the SAME problems with my phone? People cannot call in, leave voicemails, etc. I did a chat and the rep asked if I had unknown callers disabled, I stated it's off on my phone but I had unknown junk callers on? My question to them and they didn't answer me was why wasn't that checked in store along with anything else that could have been creating my issues? I'm livid that Verizon is all about hard selling instead of helping customers solve their issues especially when I told them I'm on a budget like most of America. I will be going back into the store.

To: Verizon Wireless Executive Relations (CASE *******)

In response to the above-mentioned case and shared with the BBB (complaint #*******), I will again correct you on the term of contract being one month, not one year.

Your legal response for continuing to bill me for the line is in the Customer Agreement, "Once you've completed your contract term, you'll automatically become a customer on a month-to-month basis for that line of Service." If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions."

My purchase order: Mobile no: *******908
Contract term: 1 month

Your customer agreement is an 8-page micro print agreement, where I can find the word "automatically become a month-to-month basis for that line of service". Considering the top of my purchase order stated a one-month term, I should have known to read the fine print where you let me know it is actually an automatic month to month contract? Seems a bit deceptive to me.

Next, we have got, "If a customer no longer needs a line, they must contact Verizon to process any disconnection or termination transactions." I never needed a second phone line, it was set up by you as a promotion to sell a phone, you made up a phone number that would never be used or needed. Check the usage data, there was no messaging, no data used, no talk, and no text. But yet, I was expected to contact you to terminate what I was led to believe was a one-month contract?

The fact that you see no problem with billing someone for years of access fees, surcharges and taxes on a line set up to sell a phone and not for use because of the fine print in your customer agreement tells me this may be common practice and most likely there are probably many others out there like me. It would be interesting to see a report on how many lines there are with automatic month-to-month "contracts" with zero usage data, paying years of access fees, like me. Seems a bit fraudulent, but profitable.

It is obvious at this point you have no intention of making it right after numerous offers of insulting "credit" amounts, so seems the best I can do is make others aware and warn them of the deception and fraud you legally get away with.

This company bites, I changed my bill date from the 11th to the 2nd, to fit my paydays, now they won't cancel my account and refund my payment not due to the 11th, after I made it on the 3rd, and want to go to another company. BOOOOOOO

They steal money from your bank account and make so many mistakes that you have to pay for. DO NOT COME TO VERIZON PLEASE. I PROMISE YOU WILL REGRET IT. I turned 2 phones in to get a SO CALLED PROMO and a whole year later they overdraft my account almost $600 plus almost my $300 phone bill for the phones because. WELL THEY CAN'T EXPLAIN IT TO US. THEY SAID THE COMPUTER HAD A GLITCH but they won't give us the money back and want to give us CREDIT but i have also been charged $35 a day my account was over drafted by Verizon that lead up to us paying another $200 to my bank so i filled a fraud case with my back since they couldn't explain why they Took that money and the back returned us $524 back to our account so now Verizon is threatening to turn our phones off of we don't pay next months bill in advance witch we should have to pay it in advance but they have no explanation to why any of this is happening. They are scammers. Please don't come to Verizon. I hate to have to leave this review but we have been trying to just get our money and a explanation but they can't do that. My family lawyer said i have a case so i rather pay my lawyer to prove to Verizon that they can't get away with this. I am not the only one they do this to. I have screenshots of other ppl they have done this to

Texting stopped working. I can send no texts. I spent 20 minutes on the phone with them and can still send no texts!