Verizon

Verizon is the worst cell phone company I ever used I thought T Mobile was bad but let me tell don't use Verizon, I did a contract in August / 2022 in which they promised a $200 gift card a lie supposedly a free iPhone 12 a lie, now I'm locked in a 3 year contract with a raggedly phone locked in a phone plan that tells me I'm out of something, I'm 72 years and explained I didn't really know how to use the agents at Castelton on 82 nd street wouldn't help me

Be aware when living outside a city proper, your service will be horrible! Don't believe their customer service people in stores - they're there to sell you a phone and service plan. I asked several times if Verison had coverage where I live. I'm 15 minutes out of a city. He checked using my address and said yes... well I don't! Text and talk work but nothing else, I can't stream, opening apps, have problems sending pics.
Then you call their customer service! Nice people and are willing to help, but OMG they have levels that you have to go through. I've spent countless hours on the phone explaining my issues every time and at every level of expertise. Finally got a ticket issued and they found my area has limited to no coverage. They sent me a network booster that didn't work, so I went back to them to ask for a credit and I was asked again to explain my issues and put in a ticket because they had no history of my last ticket. That was it for me. Took myself off autopay and will only send them half the bill for half the service. I'm asking for a credit for four months of half service.

I was on an account with my adult children. They moved out of state a I decided to get my own account. Verizon told me I still owed for my phone, I told them it was supposed to be free and come with the service. As we had traded in our phones at the time. I didn't want a new phone as I have difficulty with the one I had, but they insisted and said it was free. They then said they would not be charging me for the phone. My bill monthly was supposed to be $70 and on my fixed income I felt I could afford it. But every month the bill was over $100. I was having trouble paying that much. Another company offered me monthly charges of way less so I switched, the middle of March. I received a bill in April, for over a hundred dollars again, which I didn't think I should have and I called. They convinced me this was my final bill for March. Then on April 20th they took $150 out of my account again. When I called the lady told me they would refund that amount as she said I didn't owe it. A week later I call because I didn't get a refund. They make me talk to 3 different people who insist I owe that for the phone I got last yea after telling me last year that I didn't owe it. So I have now two phone companies charging me which makes me short on my rent and my medications. I'm sure I'm not the only one this has happened to, but I'm not sure how I make it to next month. Thank you Verizon for cheating an old lady!

I've been a loyal customer of Verizon Wireless for at least the last 15 years. My loyalty has now just plunged to 'zero'. Even their customer reps acknowledge that I've been a loyal customer, etc. However, I do not use enough cellular data to justify their increasingly higher billing.

When I went on their website to search for a lower cost plan, I saw a message that said it 'looks like you use a lot of data' and that I need an unlimited plan. I hardly use any data at all. So... Thanks for the gaslighting, Verizon Wireless!

I just wasted 30 minutes in an online chat with a representative who (a) was very slow to respond, (b) tried to upsell me with streaming packages I do not need, and (c) ultimately had nothing useful to tell me. I am stuck in a contract that ends in about a year. I told the representative that, when the contract ends, I will be leaving Verizon and looking for a provider that is more responsive to my needs. I was thanked for "my feedback".

About a year from now, I'll be thanking Verizon Wireless by saying "goodbye".

I've had Verizon for over 20 years. The last 5 or 6 years have been horrendous. So many hours wasted speaking to customer service reps who have their hands tied because their technology is so very cumbersome and counterproductive to solving problems. I have not once been given a credit for my hours and hours and hours of wasted time. I own an established business, so I'm terrified of changing carriers for fear Verizon screws that up. I feel like a hostage. The worst part is, they ask for reviews to rate service, but you have to blame the customer service or tech representative. They never give you a chance to critique their idiot C Level leadership or the technical leadership. They should all be fired for incompetance and replaced with the customer service reps and tech support reps. And i mean fired without bonuses or even a $400 a week unemployment benefit. Their skills don't justify a $400 a week compensation. Sell your stock if you own it google the reviews on this company. Eventually Wallstreet will catch on...

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it. Then, a month later, I was hit with $350. I called customer service again, but they're a joke because initially, I was told they made a mistake and would refund the $350 back to my account within 10 business days. I was thankful. However, 10 business days later, still NO REFUND. I called once again to find out what was going on, and they said that refund was DENIED. So basically, I was misadvised twice, and Verizon will not take ownership for their misinformation nor refund my money. It's like I was being toyed with. They can say whatever they want and if they fulfill it, they do. If they don't, they don't.

After all is said and done, the only way they will give me back my money is if I go back to them! How conniving! I told them they could keep my hard-earned $350 because I would never return to Verizon.

I own stock in Verizon. I'm dropping them today. No company with that little of ethics is worth investing in.

My parents had verizon for home and internet. My Dad who is 80 fell and broke his leg 2/28/22 and was in hospital and then rehab for 2 months. My sister and i tried to cancel the verizon account as no one would be living there as we were taking mom home with us as we live out of state. We started in March and were unable to cancel even though we had account # said we needed Pin. We tried every pin dad could think of and was told after 3 attempts they would have to send a pin in the mail. We never received. I spent 45 min on phone trying to cancel today as we are selling the property. Pretty mush was told without a pin i couldn't cancel account that i could just not pay the bill and they would eventually turn it off but the new owners couldn't get phone service as long as there was a plan in place for the address. I said really my sister sent you the power or attorney in April as we never received the pin and said she wasn't paying bill. It was 3 months past due and you still didn't cancel so we paid. I let my dad know i was unable to get them to cancel so he called and threatened as a disabled vet he was calling a lawyer to sue. They took his information and called him back in 10 min and cancelled the account. I understand safety but that was ridiculous it took 5 months tp cancel account and paying bill when there has been anyone living at property as we moved my parents to an independent living community near me.

We have been with Verizon for over 20 years, since before they took over the old company my husband's pager was through. In that time, we have had one problem after another. With my brother's phone: The store manager had my brother state to him (face-to-face) that he was mentally disabled. (The manager did not believe it when I told him, so my brother had to say it in front of other customers, resulting in him walking out of the store in tears.) With any phone change (i.e. Upgrade), they say the bill won't change, but it always does, resulting in it taking 3 - 4 months for them to straighten it out. This has been with EVERY upgrade, not just one or two. Another time we removed one line from our account and Verizon locked the phone...even though we had paid the phone off in full and fulfilled the 36 month contract. Now, we are being told to renew the military discount. We have been trying for the last 5 days but the system kees saying it cannot verify. I have tried to bring in the military ID card but the store (which is a 3rd party) does not take it. They say it has to be done on line. I have created an ID me acct for the military veteran on our account. It will not verify. So they had me create an ID me acct under my name as military family...and it still will not verify. As I type, I am still sitting on hold for someone to help with this issue (now at 41 minutes) and no one is coming on other than the original rep to say "We are still verifying some things." This company is a joke and I would love to see them out of business!

So I recieved my new iPad Pro in the mail tonight. Excited to get it working. I called in to customer service to activate my line and set up my iPad. First call went right through. She took my info activated my line told me 34 for the activation 20 for the line every month. Great can u help me set the tablet up nope she said I'd receive an email with instructions and if needed more help to call tech support. This is where u people suck. I got an email alright my bill that wasn't 54 dollars more but 90. Then I proceeded to spend from 7 till 11 fighting for someone to help set up my tablet. The guy did pick up screwed it my iPad completely and then hung up on me after he screwed it up. The only help I recieved was from someone from land line tiffany! She was fantastic! However ur customer service sucks! I have been hung up on refused to be helped and my 1000 tablet was screwed up by one of ur tech support people and then when he realized what he did hung up on me. 20 years of loyal business this is how u get treated!

Verizon is full of money grubbers. Their customer service loves to pass the buck. Over-priced services that are shotty is all you're going to get. DO NOT go with ANY bundles they offer! If you can find another provider of services, please, give them your hard earned money. Verizon says "sure, you'll save x dollars with the bundle", then not give you the discount. That's when the buck gets passed. After so many months of complaining of not getting discounted, getting credited, then finally told I was NEVER able to even GET that bundle price I agreed to in the first place, after the blame was shifted between the cable and the phone and back again FIVE times, I said "come get your dish before I rip it off my house myself" Verizon informed me they they put it on, but do not take it off. They claimed they would send a box for shipping cable related items back to them. It never showed up, and the items are still in my home waiting for that box after four years, even after calling them six times wanting that box. On the last call, I informed them that if I see a Verizon rep. On the side of the road, I would smash the items at his/her feet to bring back to them.

Verizon online and their brick and mortar store have absolutely the worst customer service without any doubt. This past week I call their online customer service about switching my cellular service and spent an hour and they came up with promises they could not keep especially with their cellular plans. So, I decided to visit their physical store and the customer service agent spend three hours trying to set up the account to enroll me in the plan, however after three hours and seeking assistance from three other customer service agents and failing to setup the new phones, she asked me to come the next day so she could start the account setup process again. These agents have no clue or even have the basic requirements or knowledge to take care of their customers. After this horrible experience, I decided to stay with my current cellular provide. If you like the run around, promises they that can not be kept and lose your peace of mind then Veriizon is the place for you. Please, be careful when dealing with Verison.

During my life of using deffirent phone services inside and outside of US, Verizon is the worst service is ever experianced. Its worst then some phone services provided in very remote areas of the countries they are very behind. Aprox 12+ phone services i used and Verizon is the valueless service to me.

Until last year, i was with Metro PCs and decided to switch to Verizon after i was exeriancing lost connection on my way to Ohio, Niagra Falls NY and PA.
This year, i had Verizon with me and was experiancing worst connection services along the way. Not only outside the town, but currently i had over 20 mints of cheat with a customer rep going through several troubleshooting steps, but still the connection problem exists.
Sometime, i fail to continue my business and becuase of the connectivity, i loss to maintain my business.
Very disappointed

I have been with Verizon for years and I can't complain. There reception is better and stronger, they are all around, they are very helpful, they try to do their darndest to get you all the deals they can. I had a Samsung Galaxy S5 and had a power pack added to it. Worked well for a long time and then the phone started to act funny, no matter what I tried it would not take a charge anymore. My cellphone was under warranty and I called Verizon and they tried to get the phone working by the way they were telling me to try, but, nothing changed so they said we will send you a Samsung Galaxy S8 for the replacement price of 149.00 and if I did not return the S5 they would charge my account. They got the old and I got the new. Now let me tell you that you cannot get my S8 away from me. I love the phone and the reception is great no matter where I go. I love it. The pictures are beautiful, more than enough storage for me, performs with all the bells and whistles. I also put a power pack on my cell and it all works great. I LOVE IT, LOVE IT. My wife still has the S5 and wants the S8 but her cell works fine, so she wants to keep it.

I originally went in to find out what was wrong with me Google pixel and the associate talked my husband and I into purchasing edge plus phones. We were told we could return in 30 days no questions asked. The phones cut out when you are talking on them and they drop calls. We took the phones back within the 30 days and we were basically told after some trouble shooting to continue to use the phones and made to feel that we could not return them. Also during the purchase I inquired about Google pixel with 5G and was told Google pixel did not have 5G but now I see through commercials that statement is not true. I placed her rating and received response back asking that I send them the details I did so and still have not heard anything from anyone. We have been several years with Verizon but as soon as we are done with these phones we will be trading services. I am very disappointed that we have been faithful to Verizon but they have not been faithful to us. It seems to me that the seller had one thing in mind and that was to just cell phones regardless of their quality.

Verizon is charging me 6k for something I never used and canceled before the trail period. They're the most incompetent company I've ever experienced. They're supervisors lie, place you on hold for hours and hang up without calling back. NECER DO BUSINESS WITH VERIZON OR YOU WILL REGRET IT! My PREDICTION THIS COMPANY WILL GO OUT OF BUDINESS SOON BECAUSE IT HAS SUCH POOR CUSTOMER SERVICE

Ok, the new deal was that if you trade in your old phone you would get 1000 off new iphone 15. I thought OK, but this meant I had to change carriers. Then while at the store, where I started to feel like I was dealing with a used car store, I find out after all this is wrapped up that the credit of 1000 is APPLIED OVER THREE YEARS, however you should be aware that they will make you pay taxes on the full amount up front, as though no credit would had ever been applied. Of course verizon doesn't cushion any of that. I pay 181 and some change to get out of the store. NOT EVEN A MONTH later I am hit with a pay now bill of 158.50! Then, when I look at the online account it says the next bill, after paying this one, is in 4 days or so, and will be 116 and change. I was paying only around 77 month with my old carrier. I still have 6 days left of the month that I can return this and try to find my sanity in all of this DECEPTION. I long for the days when things were upfront, you could trust people with their word and companies truly CARED about their customers. I would not recommend this company if it were the last one on earth. You can do better, save more and have better service. I hope this helps someone save themselves from this nonsense. Good luck.