Becky C.

We have been with Verizon for over 20 years, since before they took over the old company my husband's pager was through. In that time, we have had one problem after another. With my brother's phone: The store manager had my brother state to him (face-to-face) that he was mentally disabled. (The manager did not believe it when I told him, so my brother had to say it in front of other customers, resulting in him walking out of the store in tears.) With any phone change (i.e. Upgrade), they say the bill won't change, but it always does, resulting in it taking 3 - 4 months for them to straighten it out. This has been with EVERY upgrade, not just one or two. Another time we removed one line from our account and Verizon locked the phone...even though we had paid the phone off in full and fulfilled the 36 month contract. Now, we are being told to renew the military discount. We have been trying for the last 5 days but the system kees saying it cannot verify. I have tried to bring in the military ID card but the store (which is a 3rd party) does not take it. They say it has to be done on line. I have created an ID me acct for the military veteran on our account. It will not verify. So they had me create an ID me acct under my name as military family...and it still will not verify. As I type, I am still sitting on hold for someone to help with this issue (now at 41 minutes) and no one is coming on other than the original rep to say "We are still verifying some things." This company is a joke and I would love to see them out of business!

We contacted this company to see about having a custom figure made for a Christmas village my mom has been collecting and displaying for as long as I can remember. It was a tricky order because we wanted the figure to be only 2.75 inches tall. I wasn't sure what to expect, but wanted to give it a try. Customer service is one of the best I have ever dealt with! After answering tons of questions I had, they walked us through the entire process. The order arrived within the timeline advertised and was sent FedEx. (Production time was about 3 - 4 weeks and shipping was only 3 - 4 days.) The figure is absolutely perfect! It is the right size and looks just like the photos we submitted! I was not sure what to expect with 3D printing, but aside from a little "rougher" feel it is just like her other village figures. It came very well packaged, rolled in two layers of bubble wrap and then packed in packing peanuts. I VERY HIGHLY recommend this company! We will be doing business with them again! Thank you My 3dSelfie for doing such an amazing job!

They sent a phone to a disabled family member without the guardian's permission. Being the guardian, I called them and told them we didn't want it, that they had solicited it from a handicapped individual. I told them I had two choices: trash it or return to sender. They tried to get me to send them legal paperwork, which of course I was not going to do. Their loss, not mine, if I trash it. After reading all these reviews, I have to say I agree: this is a scam! I will wait to see if any bills come our way, but in the meantime, I will send it back to them as "Return to Sender."

Ordered three items on November 25. One was received two weeks ago. The other two allegedly arrived in the US (in CA) on December 9, yet here it is ten days later and they have not gotten from CA to AZ. I have contacted the company two times, both times they told me to wait 3 - 5 more days. No updates on tracking since December 9... so apparently the company and the carrier have no idea where the items are. When the items were purchased, there was no indication they were being shipped from out of the country, otherwise I would not have ordered them. Will be filing BBB complaint if they are not received by Wednesday. I would recommend you shop elsewhere. This company's practices seem to be extremely questionable and they are not responsive to customer inquiries or concerns.