Verizon

Called customer service because my Motorola G Power kept disconnecting from cell service. To get back on service I had to switch to airplane mode then back. When I did have service speed test reported 1.8 Mbps and sometimes would come up error because it was too slow to measure. I tried everything they asked such as clear cache, reset my cell settings, factory reset, new SIM card. Nothing worked, then was told I needed a repeater in my home even though it happened at home, work 7 miles away, Walmart, the park, it was not an isolated issue. I have lived in this house 15 years and never had cell issues, until this past year. I also live in downtown Fort Lauderdale Florida. I don't need a repeater. I need a service that has not overwhelmed it's network with customers and cannot handle the load they themselves created. So after 22 1/2 years with Verizon, Singular, Century Cellunit, I have cancelled my service and went that company in pink. I now get minimum 120 Mbps and has been as high as 1240 Mbps. Crazy fast at 3 bars signal. I was sad to go but had no choice. When Verizon's fix was to upsell me a $350 piece of equipment I should not need I made the decision to switch. I have lightning service, a free S23 phone with 2 years commit, and insurance on the phone for any issue and only am paying $10 month more for 2 phones. Was not a hard decision but yet it was. They got to fat and happy and the competition sailed past them. Wake up Verizon. You are going to be the Comcast of the cell industry.

Dear CEO Verizon wireless
JOHN #******* Verizon Baybrook store ASHLEY #******* Verizon customer service
Expressing my deepest gratitude for given the pleasure of either employee training or just pure awesomeness I had the best experience with these two outstanding human beings today 1/1/2020 I had the biggest problem with the overage charges which led to my family almost cancelling our phone services but these two saved my day.
Thanks to all and happy new year!

Don't be fooled how they spin this. Be weary of this company apparently not all employees know what they're talking about they will change your account without letting you know, they sell you on phones and after 14days cgange Their agreement even though you have it in writing, once you're hooked they try to charge you later. We as a societee can change how they operate because numbers create the rules not companies and corporations.
Att is 1 of the items I can locate. They say my watch payment is $31 a month... and my 2 s10e phones(buy one get one)... which i ordered over the phone, i also have proof, they are charging me over $60 and it should be $30. When asked, each verizon rep, and it gets bad when you get transferred outside the US(which they do often, US people will tell you they are in the US, outside US, company policy states they're not allowed to tell you where they're at, ha google it) to someone who understands less apparently, comes up with a "new" reason why.
Dictated but not read

THERE IS NO ZERO STAR, ELSE I WOULD HAVE GLADLY GIVEN THEM THAT!
RUN FROM THIS COMPANY!
ELSE YOU WILL LIVE EVERY SEC TO REGRET IT. TRRRIBLE CUSTOMERS SERVICE FROM OVERSEAS WHO DONT HAVE ANY IDEA WHAT THEY ARE DOING! THEY WILL TOSS YOU OFF TO THE NEXT REP AFTER 2HOURS OF UNRESOLVED ISSUE AND YOU WILL START ALL OVER AGAIN. THE SIMPLEST ISSUE WILL TAKE HOURS ON THE PHONE AND YET WILL REMAIN UNRESOLVED. OUTRAGEOUS UNEXPLAINED BILLS AND TERRIBLE NETWORK SERVICE OVERALL! PLEASE READ REVIEWS BEFORE YOU JUMP IN! I DID NOT READ THE REVIEWS AND HERE I AM GETTING BILLED AFTER RETURNING GATEWAY AND ONETALK DESK PHONE THAT NEVER WORKED. JUST 3 LINES AND I AM PAYING AN AVERAGE OF $600 A MONTH! TERRIBLE COMPANY. YOU WILL GET RIPPED OFF. DO NOT SIGN UP PLEASE!

I called them to disconnect all lines from my account - 6 devices. The reason is that despite being told that my home area would have 5G service as soon as it rolls out (I live in a metro area of 4 million people, not the sticks). That time is now, and we still do not even have reliable 4G data service. At best, the phone screen says 4G (grayed out) but there are zero bars shown for signal strength. Sometimes we can only make voice calls using the WiFi calling feature from the cable company. I know that the 5G works on my phone because it is indicated in nearby areas but not where I live. I have to work from home due to covid so I do not care if it is available nearby. I am paying for premium service at my house and I do not even get good 4G here.

After waiting for one hour on hold, I got some woman who could barely speak English. When I finally made it clear that I wanted to cancel all my lines, she would not do that, instead transferring me to another department so they could get the necessary information from me. I have now been on hold for nearly two hours and it is nearing the time when they will shut down customer service for the evening.

I don't give 5 stars easily, but VerizonWireless has earned it in my book. I live in a remote area and Verizon was the first service offered here back in the previous century. I've never had any other service so have nothing to compare with but, I am compelled to write this review after what happened this week. I had a family emergency that caused a flurry of text messages for many days. Most were group messages and those count more toward the allotted amount per month. I received a text alert the other day informing me I had gone over my 250 limit for texts, so I got online to see what I could do. It indicated there, that I could upgrade to a plan that could then be back dated to cover the overage I had. I had several other questions about usage and what my options were, so I decided to call them. I got a very pleasant rep within a few minutes who proceeded to blow my mind. Long story short, there wasn't a plan available for me to upgrade to, that would cover the text overage so, she worked something out where my account was credited back the additional charge ($45 for 25 texts over limit... ouch). I thought "how cool is that?". But then, she points out that I pay for 2 gig of data and NEVER get close to even using one. She suggested that I change my plan to one gig a month which saves me almost $40 per month.

I am so impressed with my experience where the rep was able to resolve my problem, credit my account for overage use and reduce my monthly costs without me even asking for it, they deserve 5 stars in my book.

Can you hear me now?

Had to buy a new 5g phone, paid for 5g ultrawideband service and when i am in 5g internet is snail paced... Go back to 4g until you can support this expensive service

I have reported them as spammers for years, they still pester you to pay your next bill 3 days after you just paid.
PHONES ARE TRIPLE THE PRICE AS ANYWHERE IN TOWN!
THEN after your forced to pay 3 times tge price, they install shifty apps on them you can't dump.
Candy crush saga, can not be Uninstaller, Verizon app can't be Uninstaller.

The bill is 5 times higher than anyone else.

They claim to upgrade
They are a garbage company. Overpriced and used AI for the call that is garbage.

I wish they would self combust, that would be a true blessing
STAY AWAY FROM THESE GARBAGE PEOPLE

I took the trial program at Verizon the data charges were through the roof they did not inform me of that I test drived two tablets they were terrible on data and inferior for pictures and other things I took them back and they charged me over $130 to restock products that I was unhappy with - I returned everything and closed the account within the proper time period they sent me a bill for data use of $268 and put a charge on my credit report. There service is terrible they do not honor the service agreements and their phones are $50 to $100 higher than the other carriers. It was the worst experience I have ever had with a carrier and they need immediate investigation DO NOT USE VERIZON and shop elsewhere. VERIZON IS A NIGHTMARE AND A RIPOFF OF YOUR MONEY!

A big THANK YOU to representative Desni for helping me today April 1 2023 with my phone upgrade. He was very professional and patient with all my questions, I am Very happy with my new i phone 13
Gracias Desni

I switched from another wireless carrier Verizon to about two weeks ago. Hands down the worst mistake I have made in a while. I moved three lines, it has taken ten days just to get all three lines working, and once that finally happened, the SIMM failed in my primary line. One would think that after all the hours, I have wasted on support with Verizon, and all the headaches I have gone through with them, they would have made an effort to ay least send a replacement SIMM over night.

Verizon's response, was you can drive to a Verizon Store and get one there. The nearest Verizon store would be an hour round trip, and frankly, why should I have to go out of my way to fix Verizon's faulty SIMM, the other option, was that they would mail one and I should get it in two to three days

So here I am, a new Verizon customer, that has not had full access to the three lines that I have paid for in the entire time I have been with Verizon. It is real clear, Verizon could care less about customers, all that matters is they get your money. The fact that you could get better service with two soup cans and a string, means nothing.

Bottom line, Verizon is a horrible company, that has poor service and cares only about profit.

I like Verizon, I really do, except: I have been with them over 19 years and then before that before it was Alltel. The complexity of owning and subsequently upgrading to a new phone is ridiculous. Recently, Verizon had a 700 dollar off promotion for the iPhone 12 of any kind. I was told I didn't qualify for three different reasons over chat, and in person at a Best Buy. 3 days later, after having to SCHEDULE a call back, because talking to a person is nearly impossible, I get someone who tells me this (after being hung up on three times, and disconnected during the call back, "sorry we missed you"): Because I am on the 55+ Loyalty plan I do not meet the criteria for the 700. Dollar promotion. AND if I tried to upgrade right now settling for the 200 dollar promotion, I would have to pay the remaining 4 months on both of the phones on my plan, PLUS forfeit, the current promotion where the second phone has been credited 29.14 every month. Here's the trap: I cannot buy a phone outright and receive ANY PROMOTION. Verizon insists on that 24 month you pay it they credit it back or they credit it back making your bill even more complex. Why does a cell phone plan have to be so complex? If you are offering a promotion, why doesn't everyone qualify? It gets worse every year, and I am over it.

They cheated on my bill, I paid in full for the phone, but they charged it to my bill every month...and I didn't buy Verizon Cloud but on my plan it charged $10 for Verizon Cloud.

I'M DISGUSTED OVER VERIZION SERVICE! I CANNOT RETRIEVE MY VOICEMAILS. FIX YOUR PRODUCTS BEFORE YOU USE MY MONEY TO THE LEFT POLITICAL IM AN INDIGENOUS WOMAN N U SCREWED US OVER W OUR LAND FOR TOWERS N NOT HAPPY W YOUR PRODUCT S22 ITS HORRIBLE!

1 minute ago
So let me tell you of my experience, ok first I have been with Verizon since 2009, I have 6 phones on my account, and two of the phones are for my son's in the army. I have not had a complaint until last year. I have had plenty. Let's start with today, my phone bill usually ranges from 400-450 a month so I make payments x2. Well the payment was set up this month as usual. When I woke up this morning to call my son at Ft. Hood, guess what my phones were suspended, never in 7 years has my phones been suspended. So I call customer service, then call financial and they say there was none payment. So I go online and low and behold there was payment taken out for Verizon online at my bank. This is they excuse customer service gave me when I called back, payment may not reached verizon in time, so they sent me to financial services as I was talking to them said the payment has been made and your services are operating. Hmmmm... as I was talking to financial services I heard laughter, and I asked oh you think this is funny, and she said she was not laughing, but you still keep hearing laughter. This is only one instance, there are many more. We don't want to go into a bot my son at Fort Irwin and the verizon California screwing up our whole account, and we had to pay 500.00 to fix their mistake, when my military son went in to get a new phone. When verizon honored the mistake, and willingly gave us 500.00 back it was in credit to our account. Not actual 500.00. There are many more. So to end this, in two weeks we are switching to ATTEND, so done with this company.

I was with Verizon Wireless for 13 years paying around $300 a month for 3 phones. Then after 13 years I decided to go with another carrier that was cheaper. I cancelled the service on Oct. 12th and my cut off billing date was around Oct. 22nd. So I should have been charged the full month of Oct since I cancelled before my cut off date. Instead Verizon Wireless charged me up until Dec. When I didn't even have the service in Dec. I got a bill for well over $300 and when I asked them to explain what it was for, they completely ignored me. So because I am a responsible person, I paid the over $300 bill and I thought it was done. Then I got another bill saying that I still owed $150 and this covered Jan. At this point I was not giving them another dime since there was no way in hell that I was going to pay for Nov., Dec., and Jan. When I clearly did not have the service with them. So I contacted the Better Business Bureau as well as Consumer Affairs and explained the situation to them. Within a few days, I got an email and a letter that said I owed them nothing and that my bill was satisfied. This just goes to show that they will milk their loyal customers to death if the customer leaves them. This is a total example of corporate greed at its worst. I will never ever use them again and I am loving the new lower priced company I am with now. Good riddance to Verizon Wireless!

The reason for my call is that my husband's phone is currently unable to receive calls, although it can still make calls and send texts. During the conversation with the operator, I informed her that I had already deactivated the watches that I had. She then mentioned that she was reviewing our account and mentioned that we were late on our bill, which was supposedly due on the 4th of this month. This confused me because we usually pay on the 23rd of every month. Despite my confusion, I went ahead and made the payment again, but unfortunately, it didn't resolve the issue. Moreover, the operator informed me that the new phone we purchased for my husband was not activated. I expressed my confusion again as we had activated it in-store and it had been working fine for over two weeks. The operator seemed uncertain and struggled for 41 minutes without providing a solution. This left me feeling flustered, especially since I was at work. Eventually, I informed her that I would visit a Verizon store to seek further assistance. At the store, I was told that all I needed to do was reset the data, which successfully resolved the problem. I am incredibly upset about this experience, especially since I have been a loyal customer. Being charged twice this month has significantly impacted my budget, and I am extremely disappointed.

I ordered a new phone online and it shipped to an old address (Dallas). Right after I ordered the phone I realized this and I told customer service to ship it to a different address (SC). The guy had no problems and said it would be shipped to the new address. This was on Friday. Well while tracking my order, I noticed it was in Dallas on Monday. I contacted customer service again to see if it was going to my new address and the lady on the phone assured me it was. I decided to go to my local store to see if they could get me my phone faster, and since I had an order I could not. I get that. So I waited until the next day and checked my tracking number and sure enough the package was shipped to my old address in Dallas. I contacted customer service for the third time and they told me they could cancel the order and I could go to the store to get my phone. I get to the store and the guy tells me there is nothing they could do since it was already shipped to Dallas. So now I'm stuck between incompetent service people and a phone that is somewhere I don't live. If the first guy just did his job it would be all good. Unfortunately, at Verizon they hire blowhards who tell you anything you want to hear but don't resolve anything. So how do I get to a phone that is in Dallas? Contact the people living there? I don't have their phone numbers so I guess I'll write a letter? I have no clue. Thanks Verizon..

I was told the bill would be around 160 for 3 lines - ordered 3 phones online at that time. 1 was delayed over a month so we got charged the higher cost of 80 each for 2 lines waiting on the third phone which we were never informed of. Were using a student discount and when the third phone came we lost this discount and were never told it can only apply to two phones and would disappear when a third was added. Was denied military discount for a military widow. Cancelled the service and sent back the new phones within 2 weeks- it was too late for the first 2 to get back our trade ins and we were told an iphone 7 was worth 400 and an iphone 11 pro max 256 was worth 800 - we are going to receive only 39$ for the iphone 7 and 387$ for the iphone 11 (market value we were NEVER informed of - we were told we would be credited the amounts) and we cancelled. Spent over 20 hours on the phone with customer service because of port in issues, service issues (1 bar constantly), billing issues, etc. Then we are told we owe 400$ for a final (SINGLE) bill for taxes on the new phones we used for 2 single weeks and sent back - they are using our trade ins to cover that so we get literally NOTHING and verizon keeps the phones? Absolutely disgusting no transparency they are thieves and liars STAY AWAY