Verizon

This is the worst experience I've ever had with a cellphone several provider. Since I started the service I've had to call over the course of this year over 30 times. The service is horrible and the equipment keep malfunctioning. I've been having trouble with billing and the customer service is absolutely horrible, the worst. Every customer service rep I talked to tells a different story and they never return your phone call. As we speak im dealing with another issue with this equipment. I purchased a brand new phone when the service started and since then I've had to get 3 different replacement refurbished devices in its place because they don't send out new phones for warranty. Even if it's not your fault and these refurbished phones only last a couple months and they break. Now they sent me another phone that supposedly should be warranty and I have over a 600 dollar charge that a rep told me I have to pay for. And the problem is not my fault. Like I say whoever reads this review I highly suggest you to find another wireless provider because Verizon is the worst company out there to deal with. I have a business account and every month I have to stop working to call Verizon for a problem. This is ridiculous and bow there telling me that I have to pay over 3k dollars to get out of a contract. This is a rip off and should be a crime. Please do not use Verizon. Im warning you all.

I'm 65 an will admit smart phones have me licked in places. Using the browser, from navigating to be able to focus I find a chore. My oldest son was nice enough to give me an iPhone 5C with Verizon on it. It was nice because when I'd travel I could use the USB Hotspot. My son got in a bind and added his phone to his mothers plan. So I'm on a trip, I plug in the USB and look, the Hotspot was gone. I call and talk for over an hour, unless upgrading no hotspot. The only other way is to purchase a stand alone hotspot. So I stop an buy one. It worked. I wasn't happy with it, I was told I would have to return it 300 miles away where I got it from a Verizon store. On my phone my data never went over 250 mb, I just don't use it that way. So now I have a gig here a gig there an only use 250 or less mb's. Now they want to charge a early term. Fee. I went to ATT, swapped the sim, I have a hotspot again, without paying for another line like Verizon charges for. My bill cut at least in half, into collection goes the Verizon bill, I've paid for data I never used. It should be against the law for them to charge for data we don't use. The data charges are metered, get slapped if U go over but not discounted for what you don't use.

Getting food customer service with Verizon is a nightmare you can take our after hour after hour and then when you promise to call back call back never comes what horrible terrible service

You guys are terrible your services are very bad i don't know why you guys do this to customers. They passed my call 10 to 15 times to other representatives.

So it comes time to upgrade. I upgrade to the S21 Ultra and IPhone 13 Pro Max( for the wife). I had purchased an Iphone SE for the granddaughter but had approximately $130 left to pay on it. Sales lady tells me she can switch the remaining payments to another line( I have 5) making me able to trade the SE for the Pro Max and get the promotional credit.of $800 towards the Max. Am 6 payments in an still no credit for sending in the SE. So I call CS. They tell me that I cannot get the money off the Pro Max because money was still owed on the SE. What a crock! Then they said they would give me the market value of the SE... a whole $80. I would never have gotten the Pro Max had I not been misled by the sales lady. They tell or promise you one thing and blindside you another way. Oh, 1 last thing... when I asked them to send the SE back, they say that once they receive it, it's theirs! Even if sent back in a trade -in envelope that they send you( as was the case with me!). We mean nothing to them. 15 years down the drain with them.

My wife of 60 years passed away and a couple of weeks later I called to cancel her line. I was not on a contract but only month by month. The agent told me he would take care of the account. The next month I received a bill for $160 outside of my bill for one line. I called and was told they did not know why I was charged for anything and promised they would remove the charge. He lied as the charges continued to be reflected on my bill. I called a couple of other times and complained and was told the same story and they did not know why I continued to be charged.
I finally cancelled my Verizon account and went with consumer cellular. Verizon kept sending me a bill without explanation and turned the account over to a collection agency. I received several bills from them and was finally told that they would take care of the problem but they did not. They caused my credit rating to decrease significantly and fortunately I do not depend on nor need credit. That was more than two years back and Verizon nor the credit company ever communicated with me again. Verizon was once a good company but definitely not anymore. I will never go back to Verizon as they are full of liars and theives. Do not trust these people at all.

Current customer or considering joining makes no difference; customer service is non-existent unless you consider being self led through a series of useless links to be considered ‘service'. Talking to a representative is impossible without entering a phone number so if you want to call to talk about plans and options, forget about it. I submitted a claim online for my phone and it directed me to a trouble shooting link or says to call. How can I call with a broken phone? To shorten a long frustrating story, I was promised my replacement would arrive on Friday but given no way to track it. By 7pm it had not arrived and I have absolutely no way to call to ask about tracking and can't go in person as the stores are closed. This is unacceptable as I leave out of town for spring vacation tomorrow. Had I not been guaranteed a replacement arriving before my travel date I would have a phone as I was fully prepared and able to purchase a new device there in the store on the spot as stated as much. I was even told it was expedited at not additional charge to me. Online chat is useless as there is no way to get a real person if you can't get past the login information. I'm currently on a family share plan and was considering getting one of my own and adding 2 additional lines. But the subpar phone service coupled with the horrific customer service methods both online and by phone have me more than happy to take part of the offers from T-Mobile. This is my last month with Verizon, and the Verizon headache.

First our phones were not ready at the scheduled time for pick up because the store had given one of our phones to someone else.
They also weren't doing anything about it, until we came into the store to see what the hold up was.
Second activation of the phones was a problem and we spend hours on the phone with tech support to get it fixed. We were told our activation fees would be credited because of this but they weren't.
Third our first bill was incorrect and we were overcharged, another hour on the phone to fix that, and it wasn't truly fix.
Fourth they told us that even though we are eligible for a discount because we work for a company that offers that has a benefit, we can't have it. The reasoning made no sense, something about us not paying enough for our plan, even though I just paid Verizon like $350 for my first month, I guess that's pennies to a mega monster like Verizon.
Fifth you have to also wait at least an hour to get someone on the phone for service or even the chat option online.
Worst company I've ever dealt with and I don't know how I can get out of this with them.

Verizon is bull $#*! crapy staff bad customer service can't get through to anyone big liers they promised me something and they didn't give it they worst service in my area

I transferred over from being 15 years with Sprint after they converted to T-Mobile as their service was slower and spotter. Biggest mistake I've every made with my phone. I am a rational, sane adult professional. The list the delays, poor customer experience interactions, slows with chat line, slow with phone line, over 12 hours in the store waiting to debug phone issues, line issues, upgrade issues. The wild fluctuations in monthly bills caused me to purchased 4 phones all in the first 5 months so that I could get some sense of prediction. I spoke to an agent in June to tell them my young son would be in Europe for 24 days. He did not tell me of the $10/per day travel pass - only an International calling plan. Which ran out after 6 days of him being gone. I called to complain and was told NOTHING COULD BE DONE ABOUT IT. We would be charge exorbitant fees until he got back or we just would be able to text or call him. Do you have any idea what this might mean to a parent? You have to pay MANY hundreds of dollars or you can't talk to you child. This is blackmail. This is on Verizon. I called to SPEAK to an agent to ensure there would be no issues.

I had been having issue with Verizon since I joined 4 months ago, takes 15 mins to load a page, many dropped called and couple days completely no service. I was told 1-2 bar LTE is normal. Today on one of my work site, I can't even get a page to load. I waited more than 15 mins, at the end I was dropped. Spending more than 24 hours on phone with them the last four months plus 4 times at Apple store and 4 times at Verizon Store still can't get anything fix. Verizon tech team and Apple store both ran diagnostic on my phone said I had more than 50% dropped. They both said it's not the phone issue, it's their data issue. More funny they send me a 16" data booster to tell me to carry around on one of my work place. Are you kidding me. That's a luggage, or the size of frying pan. I filed a repot at the BBB and they respond to me because we are in a congested area. They tell me to wait for them to grow. If that's the issue why should I pay premium price to wait for them to grow. Am I support to quit the other job to wait for them to grow? They promise high speed internet but all I got was 1.04 download speed. Sometimes even doesn't load. That's SCAM. When I ask them to release me from the contract. They threaten me with close to $3000 balance on our phones. I traded in 4 iPhone 11, one of it is pro max but they said on the side line when I trade them in they don't value those phone. I'm basically lost all of my phone and stuck with $3000 balance. This is how they keep customer from leaving them scam advertisement.

Upon upgrading to a new phone a Verizon Sales Rep. In Carlsbad said that they would add a hot spot device for free with no monthly charges attached. I clearly stated that I wanted a plan with a monthly fee similar to the one I already had. A few days later I received a bill summary by email stating that my bill would be almost double what it had originally been. I called Verizon and stated that I wanted my old plan because I needed to keep the cost down and they told me that they would change me back to the old plan; however they conveniently did not mention that I would still be charged $25 monthly for their jetpack line. When I received my bill I had been charged not only for the hot spot device but also a monthly fee of $25 which would be charged for a 2 year period. Although I made several phone calls, took the device unopened back to the store I was told that since I had waited too long ( 14 days) to return the device they were unable to help me and the only alternative would be to pay $175 to terminate the contract. I would not trust Verizon Sales Representative, they lie and their bosses back them up. Very bad service):

My boyfriend and I recently decided to get verizon for Internet only. I went to the site opened a chat and spoke a nice guy named Mark who was assisting me in creating an order. Unfortunately due to the wifi connection it kicked me out and lost the chat with mark. I then tried to get back connected with mark again and the two reps Denise and veronica stated I would not be able to be connected to him again.

The reason I needed his assistance was because the original info I entered was inputted incorrectly however, I didn't notice until after I entered the information for the credit check. I then tried the chat again and got connected to a guy named Mike who couldn't correct the matter but, was very understanding and tried to help the best he could. I proceeded to ask if they would need to check my credit again and I was advised that they would need to another hard credit check. This just really pisses me off as I just paid my students loans in hopes this boost my score and now I have to be effected for a dumb reason when the order was NEVER fully placed!

I should have known better than to trust this company.

I really hope that they find a way to change customers info remotely when this type of issue occurs as it is unfair is to potential customers. They do not value their consumers and could careless about human survival in this harsh economy.

Four months ago I purchased a Pixel 2 Xl and a Zag screen protector with a life time warranty. The screen protector was 49.95 it broke the first time I dropped the phone. I drove to the local Verizon store and was told since I bought it on line I would have to get the warranty replacement on line. I contacted customer service and after over an hour and being transferred several times I was given an order number and told to return to the only local Verizon store for the replacement. I went to the store and was informed they were not a corporate store and directed to go back to the online customer service. The online customer service then said I would have to drive to the nearest corporate store a 130 mile round trip to take care of the screen protector I bought on line. After 54 minutes they told me I could go to Zagg.com and file a claim. I did that and for $10 shipping and handling they are sending me a replacement. I could buy a screen protector and have it shipped on Amazon that would probably work as well as the Zagg for about that price. In the future I will not buy phone accessories from Verizon.

I had 2 lines and two phones with a Verizon monthly plan. It was all fine until I tried to end the plan. I paid off both my phones in full, and transferred my own number to another carrier. I needed to save my son's number as he was out of the country but wanted to have his number when he returned. I was told by Verizon customer service that it would be $10/month to save his number until he returned. This was in January. Since then they've been charging me $30/mo to save his number, always with a different and very confusing reason why. I've paid in order to preserve my unflawed credit. I finally ported the number over to Tracfone on May 3rd - they're saving his number AT NO COST! And then I received another bill from Verizon, which goes through May - past the time I ported out the # - again I was given more confusing answers as to why. I just paid it in full and requested an email confirmation from a supervisor that they would not charge me again. I thought they were an ok company, but now I think they'e corrupt, am wondering if they're not doing well financially so resorting to charging fees as much as they can get away with? It's weird!

Switched from ATT to Verizon today due to no ATT signal at my new home. Phone switchover at the Verizon store was excellent. Tried to add 2 new additional lines but password did not work (brand new password set today)! Tried the "forgot password" function to change password. Says you need the password! Called customer service which said to log in to the online account (can't do without password)! Vicious loop. Tried the Verizon App. Said to Log in with... uh... password! What a mistake. Should have went to another carrier. Customer service is the key, and Verizon does not have it at all. VERIZON SUCKS. STAY FAR FAR AWAY! DO NOT USE VERIZON! TERRIBLE CUSTOMER SERVICE! ACTUALLY, NO CUSTOMER SERVICE-does not exist. Can't get anyone online, on phone, on chat, or on App.