Deborah K.

Current customer or considering joining makes no difference; customer service is non-existent unless you consider being self led through a series of useless links to be considered ‘service'. Talking to a representative is impossible without entering a phone number so if you want to call to talk about plans and options, forget about it. I submitted a claim online for my phone and it directed me to a trouble shooting link or says to call. How can I call with a broken phone? To shorten a long frustrating story, I was promised my replacement would arrive on Friday but given no way to track it. By 7pm it had not arrived and I have absolutely no way to call to ask about tracking and can't go in person as the stores are closed. This is unacceptable as I leave out of town for spring vacation tomorrow. Had I not been guaranteed a replacement arriving before my travel date I would have a phone as I was fully prepared and able to purchase a new device there in the store on the spot as stated as much. I was even told it was expedited at not additional charge to me. Online chat is useless as there is no way to get a real person if you can't get past the login information. I'm currently on a family share plan and was considering getting one of my own and adding 2 additional lines. But the subpar phone service coupled with the horrific customer service methods both online and by phone have me more than happy to take part of the offers from T-Mobile. This is my last month with Verizon, and the Verizon headache.

Do not buy from Vencano. Do not browse their site. Run far away and fast.
Took several weeks to arrive then was supposedly returned undeliverable (which no other package has EVER been returned). I responded that my address was correct by the cutoff date only to get email 3 days later that my package has been destroyed then offered 40% refund of 50% store credit. Unacceptable and unforgivable.