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VENUS Swimwear has a rating of 2.3 stars from 1,318 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 90th among Swimwear sites.
I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers
I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.
I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.
Tip for consumers:
This return policy is new. They are now charging a return fee as well as part of the shipping.
Products used:
I said partial refund since they are charging return fee. I replaced them with same items in a smaller size that had actually gone on sale over the week since I purchased.
I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.
Tip for consumers:
Beware of return policy, you will pay shipping for refunds.
Products used:
Dress
Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at socialsupport@venus.com for further assistance.
I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.
Hi Irene! Thank you for your review. We sincerely apologize that your item arrived this way. We would love to rectify this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.
This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.
Products used:
Dresses
Hi Linda! We sincerely apologize that your experience has not met your expectations. We'd be more than happy to research these issues for you. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!
Tip for consumers:
Beware of Venus Swimwear Quality
Products used:
None
All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere
Hi U.C., thank you for your feedback. We sincerely apologize that your recent experience with us was less than exceptional. We'd be more than happy to review your information and see how we can help. Please send us an e-mail to socialsupport@venus.com for assistance.
Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!
Tip for consumers:
You should order up 4 sizes when buying this suit!
Products used:
Swimwear
Hi Robin! Thank you for your review. We sincerely apologize that your swimsuit did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.
This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under
Tip for consumers:
Awful
Products used:
None
Hi Michele! We sincerely apologize for your recent experience. We understand your frustrations and we'd be more than happy to see what we can do to make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.
BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.
Tip for consumers:
Don't use this site. If you need to return and item, I'm not confident you will get a refund. Given the quality of the items that I returned, you will likely ask for a refund too. Best wishes.
Products used:
None, I returned both products that I purchased.
Hi Sandi! We apologize for the delay with your refund and we would love to research to see what is causing the delay. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.
So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!
Tip for consumers:
Hope it don’t get damaged in the mail.
Products used:
A couple rompers
I ordered the pencil skirt suit set and when I received the order there was just a crappy, cheap "blazer" with no button. Literally nothing like the photo, didn't come with the skirt, wouldn't even call it a blazer. Extremely disappointed all around. Defiantly not worth $70
Hi Brittany! We sincerely apologize that your order arrived this way. We would love to review your account and rectify this issue right away. Please send us an e-mail at socialsupport@venus.com and we will be happy to assist you.
I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.
Tip for consumers:
Don’t do it, beware still waiting on my stuff.
Products used:
Still haven’t gotten the items
Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. HAHAHAHA
Hi Witold! Thank you for your review. We apologize that your order did not meet your expectations. We do allow returns from Canada and we'd love to share this information with you. Please send us an e-mail to socialsupport@venus.com for assistance. You may also check under our 'International Customers' tab under our FAQ page at https://www.venus.com/faq.
I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,
Hi Patricia! We sincerely apologize for this experience. We would love the opportunity to make this up to you and show you how great our company is. Please send us an e-mail to socialsupport@venus.com for assistance.
They make returns complicated and expensive. They teamed up with some return company no one has ever heard of. The closest one is 70 miles from me. Then if you return by mail you have to pay to ship the item(s) back and pay a restock fee. You certainly don't experience this through Amazon, Target, Walmart, or Marshals online. This return is my last. I'm done with them. I will never order there again. Waste of time and finances. Also, the quality of their clothing has gone downhill. Everything is VERY cheaply made. It wasn't like that in the past. Each year it gets cheaper and cheaper.
Tip for consumers:
Go somewhere else
Products used:
Buyer beware
Hi April! Thank you for your review. We apologize that your experience has not met your expectations and we would like to see what we can do to make this right. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.
I have been a Venus customer for five years. I even bought my wedding dress from them. Love the clothes, they always fit but last dress was too tight in breast area. Tried to return dress, customer service does not respond after multiple attempts to reach them. They just lost a customer.
Products used:
Nothing
Hi Stacey! We apologize for any delay in responding, as we try to respond to any emails the same day. Please email us directly at socialsupport@venus.com so we can look into this further for you.
I reached out to customer service before ordering. I was told sizes are true to size and she told me what size Id need with my measurements. When the clothes were received they are too big! I cant return final sales and get charged for returns! This was there error! Is this what you do as a company when reaching out to customer service... LIE! I am never ordering here again and will let ithers know about this.
Hi Tina, we apologize that your experience did not meet your expectations. We do our absolute best to help customers find the best size based on the information we are provided. Occasionally, some items are discontinued and marked down as final sale. Unfortunately, when an item is ordered that is a final sale item, it cannot be returned for a refund or exchange. However, items that are not final sale can be returned for a refund or exchange. We will be happy to review your account and see what we can do for you. Please e-mail us at socialsupport@venus.com for assistance.
Terrible returns. They send back the returns & keep your money. Rude customer service. I inquired after two months of my return and got my package returned. Called and nothing. Online service nothing. Im now out $198 unless they fix this. Its a scam don't so dont buy from here. They ask their staff to leave reviews because their ratings are poor- fyi- but i thought they would look like what they described. So frustrated I was scammed. Reporting to BBB if not corrected- they dont care
We sincerely apologize that your experience was less than exceptional. We would like to review your account to see what happened with your return. Please e-mail us at socialsupport@venus.com for assistance.
Awful company. Their sizing is all off. Then when you try to return, they hold a portion of your credit back. Then when you call, multiple times, they tell you they held back the tax. No haha. Not the tax. The people answering the phone don't know anything about the company. So they kept part of my money. I spent so much time trying to call and sort it. I will never shop with this company again. Beware. This company should not be in business.
Tip for consumers:
Avoid this company. Not worth it.
Products used:
Nothing. Sizing is a joke.
Hi Nicole! We sincerely apologize for this experience and we will be happy to rectify this issue right away. Please send us an e-mail at socialsupport@venus.com for assistance.
Rude agents on the phone. Claim they never received my return - giving me excuse that due to what is going on, mail takes longer. No it does not - I am shopping online constantly and have had zero problems with any other company for purchases or returns. Don't waste your time ordering anything with this company.
Hi Ja! We apologize that this experience has not met your expectations. We will be happy to check on your return and provide you with an update. Please e-mail us at socialsupport@venus.com for assistance.
I just started purchasing from Venus.com like a month ago, and so far I've had to return multiple orders. Their sizes are wrong, jumpsuits run too big on the top, but worst of all, the quality of the material they use for their clothing is really POOR. It's a shame, because the products look beautiful, but the material is the worst. Won't buy ever again from it.
Tip for consumers:
Sizes are not consistent. Jumpsuits run too big on the top.
Products used:
Jumpsuits, capris jeans, rompers, and blouses.
Hi Dania, we apologize that this experience has not met your expectations. We will be happy to see if there is anything we can do to make this a better experience for you. Please e-mail us at socialsupport@venus.com for assistance.
I wanted to purchase the Cold shoulder ribbed top size L color mint. It showed that it would be available for purchase as of the 17th of April. But it already sold out way before. This was 2 1/2 weeks ago. I called customer service and they said it was no longer in stock. And that they don't know when It will be back in stock. They said to keep checking online to see when it was available. Still says it's no longer available. Very disappointing.
Hi Tina, we apologize for any inconvenience this experience has caused. It is possible that this style has been discontinued by our vendor but we will be happy to search for this style to be sure. We have sent you a private message to offer further assistance.
Unhappy… first use, thread coming undone. Hole in pocket. Cheap feeling material. Stiff and itchy. Washed one pair of casual shorts…still itchy.
If we are going to pay $400-700% over cost, please at least make sure we are not coming undone at the seams in public for the first day!
Spend your extra $50 elsewhere.
Products used:
Shorts, shirt, romper
My husband and I started buying stuff from VENUS in the past year we thought that they had a great return policy as I'm a very petite person it's sometimes difficult to get stuff to fit me. Their claim is that they have perfect fit every time type of sizing. But I am constantly sending stuff back because it never fits. Whether they're getting stuff from different manufacturers or what they are doing I'm not really sure. But the sizes are not consistent. I recently placed an order where I received some Venus dollars towards a future purchase. So utilize those Venus dollars towards my next purchase I had $50 in these Venus box that they do and of course I get my next order and stuff doesn't fit. And they don't offer sizes smaller than these items so I would have to return them for something else. The girl told me that they won't honor the VENUS dollars that I had put towards that purchase towards a different purchase for new items. So basically I just lost $50 in reward dollars. I asked to speak with a manager and her manager was just so conveniently too busy to talk. So I told them I will send everything back and I won't spend any more money with them. My husband and I have probably both separately spent $1000 since Christmas time and stuff for myself. If they're going to offer these reward dollars and people need to return stuff because their items aren't fitting properly then they should honor those reward dollars towards whatever the person is switching them out for. That's just a total scam and ridiculous. I'm done buying with them I am so angry and frustrated. As a customer service representative could have cared less. She was just kind of like oh I'm sorry there's nothing we can do for you I know it stinks. That's not proper customer service that's ridiculous. Not to mention I'm finding a lot of products aren't made as nice as they look in the image as you get them and they're like a cheaper looking T-shirt almost material. And for the price it's just ridiculous.
Tip for consumers:
If you earn Venus rewards and you decide to change something for a different item because you don’t like the item that you purchased, be aware that they will not honor those Venus dollars back to you to use towards your new order so you basically lose them
Products used:
Shirts, dresses, tops, jeans, pants, coats, lingerie, lounge wear.
Hi Angel! We sincerely apologize for this experience and we do understand your concerns with our sizing. We are unable to guarantee a perfect fit for each item but we do the best we can to accommodate for all misses and plus sizes. For some items, you may find in the product description where we suggest to size up or size down due to size variations compared to the rest of our items. Please send us an e-mail at socialsupport@venus.com. We would love to assist you.
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Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>
Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.