I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.
Tip for consumers: This return policy is new. They are now charging a return fee as well as part of the shipping.
Products used: I said partial refund since they are charging return fee. I replaced them with same items in a smaller size that had actually gone on sale over the week since I purchased.
Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.
Joanie Has Earned 3 Votes
Joanie W.'s review of VENUS Swimwear earned 3 Very Helpful votes
Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.