Venetian Hotel

My family and I have vacationed at the Venetian for the last maybe 7or 8 years. We started a Grazie account at the recommendation of our casino host.

We were advised that we could use one account to build points and we would book the rooms together (we take the whole family of 7).

Last week we stayed at the Venetian and spent a lot of money gambling (about double the amount of the rooms and other amenities). To avoid comping us, the casino host now decides that they want everyone to have separate grazie cards, which would require each family member to book separate rooms.

I understand that the Venetian lost money during Covid 19, but if you are going to change the rules, tell me when I book and ask.

It would be pointless for 4 adults to have four separate cards and book 4 seperate rooms to get comps. That means if I book a room, the adult staying in the room with me can't get the grazie benefits unless they get their same room.

Needless to say, we will be finding another hotel in Vegas. It was bad enough that nothing was ready on time, the maid service sucked and they stopped their Covid cleaning, but to try to skimp out on comps after booking with the casino host. That was the bottom line for me.