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New York
1 review
3 helpful votes
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Worst company ever
October 6, 2022

I've been trying to receive my items from them for almost 3 full weeks and customer service just keeps saying that it will get here and refers me to a tracking link. The link has not updated in 8 days and customer service stopped responding to me. No contact number and they want me to return the item I never received for a full refund. I had to escalate this to my bank since I haven't received an update and have just been ignored since last week, even though I was assured by a supervisor he would personally monitor my order. I included that email. Seriously steer clear of this place, you'll thank me.

Date of experience: October 6, 2022
California
1 review
2 helpful votes
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Misleading scam company
September 30, 2021

Their photos do not match up with their products been fighting with them over a return and shipping address for weeks. Clearly the photo of what I purchased shows the coils are included but they say no they're not included we just show you which ones to use! Ridiculous rude people

Date of experience: September 29, 2021
Texas
1 review
1 helpful vote
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I wish I would have checked on reviews before I ordered from this company. It has been 5 months never received my order because the company that they use to deliver only delivered during the day while I was at work even thought I repeatedly asked them to deliver when i was home and shared those times with them. I then reached out to vaping.com customer service about the issue they said they would reach out to their shipping company but didn't. Fast forward to getting an email stating that my order has been returned and they are going to refund my money. I am still waiting on the refund that I have never received. This company is nothing more then a group of thief's and lairs. So do not use unless you want to throw your money away.

Date of experience: December 1, 2022
Florida
1 review
0 helpful votes
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Purchase didn't arrive after 14 business days. The shipping company apparently claimed "no access through gate" to my home, despite personally speaking with them and granting access. They returned to sender. Notified vaping.com of the situation and was assured a refund was given 3 weeks later. My card wasn't refunded. It was charged again, but for the amount minus shipping fee. How is that a refund? So, 35 days later, I was charged twice and never received anything. Currently disputing the charges with the cc company. This is just unacceptable and in today's day and age, should not happen. Very disappointed and will never order from this company again.

Date of experience: March 23, 2023
Virginia
2 reviews
1 helpful vote
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Never ordering again
September 29, 2022

It takes FOREVER to get your order from them! You're better off just going to the vape shop and paying the extra few bucks just to have your vape fluid that day. When they say 15 days it takes to get your shipment, expect to wait 15 days PLUS all the weekends in between those 15 days! Never ever ever again will I order from there. Not worth it!

Date of experience: September 29, 2022
Washington
1 review
1 helpful vote
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The WORST
October 31, 2022

It's been almost 3 weeks and I am still getting the runaround from customer support. Lie after lie about why my order hadn't been sent, put offs for another day, that they would "watch carefully" until it was delivered. The last straw (and lie) was a supposed date my order would arrive, it didn't, and their site (as well as the tracking site) says still waiting to ship. I have to go to my bank to dispute the purchase, as they repeatedly refused to cancel my order. I would never order from this company again.

Date of experience: October 31, 2022