Vanilla giftReviews 438

Locked my card for no reason just bc I tried use it on Google and PayPal. Then customer service said it would take 8 days. This is a horrible company

I bought a Vanilla Gift card for my son because I ASSUMED Visa had a good name. He received the ecard and made a purchase. THe card was for $100. The card still has $76 on it but its been put on a hold. The message on your site says "Call the number on the back of your card immediately" but when you call the number on the card, there is no option to address a card on hold. And there is no option to talk to an agent. So basically this company stole $76 from my son. I have every intention of posting this on every single review site there is. There is absolutely NO avenue to address this problem. Essentially Visa is in bed with a gas station card scammer. I will NEVER purchase another visa product. I can be reached at *******183 or *******@live.com

I was given one of these cards as a gift! $22.06 remaining on the card and now I can't use because vanilla gift suspended the card and asked to send a copy of the purchase receipt. Of course I attempted to tell customer service that I was given the card and I have nothing else! I hope this company goes out of business soon. I hope they choke over 22.06.

FOLKS DON'T EVER PURCHASES THESES CARDS FROM VANILLA I'VE BEEN ON THEM FOR 5 MONTHS TRYING TO GET MY MONEY BACK AND THE ONLY THING YOU GET IN RETURN IS PRETTY MUCH A KICK IN THE $#*! YOU GET PEOPLE THAT DON'T SPEAK ENGLISH

PLEASE DO NOT BUY HERE. TERRIBLE!, AFTER DEBITING THE MONEY, THEY TOLD ME THE ORDER WASN'T PROCESSED.

I've bought a Vanilla Gift Card and it would never work. I've tried using their website but it doesn't work either and I've tried calling them. I was on hold for way too long and once someone was there to assist me they just hung up on me. Terrible company shouldn't be a thing.

This card was given to me as a gift. I followed every instruction to the letter! Now customer service is reluctant to help me! People do not waste your time and money on Vanilla.com products. Now they're saying it'll be 3 weeks to get a refund, I'm not holding my breath. This company sucks!

Every time someone gives mdd edd a vanilla gift card I use one time and my whole balance of $70.00 is always gone this has happened to me like 3 times I feel like their employees are scamming the cards!

I've purchased and received many gift cards. They work great. VANILLA GIFT does not. I found out from customer service( then looked at the web site) that you can NOT use this to purchase ANYTHING over the card amount. So basically you need to leave money on the card. What a rip off. Customer service hung up on me when I questioned how it worked. They BBC are scamming people. Don't but them

I am deeply frustration and outraged regarding the recent incident involving my Vanilla Visa gift card. On [date], I purchased a Vanilla Visa gift card and, to my dismay, I have been unable to access the funds loaded onto the card. It has become apparent to me that my hard-earned money has been wrongfully taken, and I strongly believe that your company is responsible for this unauthorized access to my funds.

My attempts to contact your customer support have been incredibly disheartening. After enduring long wait times of over an hour, I finally reached a representative only to be met with shifting blame onto the merchant and no viable solution to retrieve my money. This experience has left me feeling deceived, frustrated, and deeply disappointed in the level of service provided by Vanilla Visa.

As a consumer, I trusted that my funds would be secure and easily accessible with the Vanilla Visa gift card. However, this incident has shattered my confidence in your company and its ethics. It is alarming to think that this may be a recurring issue affecting other customers who have put their trust in your brand.

I demand an immediate resolution to this matter. I insist on the full refund of the funds loaded onto the Vanilla Visa gift card, including the cost of the card itself. Additionally, I expect compensation for the time, inconvenience, and emotional distress caused by this ordeal.

Please be advised that if this matter is not resolved satisfactorily and promptly, I will have no choice but to escalate my complaint. I am prepared to share my experience on various social media platforms, review sites, and consumer advocacy forums, warning others about the unethical practices of Vanilla Visa and Visa.

I implore you to take this complaint seriously and rectify the situation without further delay. I trust that you will uphold your responsibility to your customers and demonstrate your commitment to consumer satisfaction.
I expect to receive a written response detailing the steps being taken to address this issue and resolve my complaint within [reasonable timeframe, e.g., 10 business days] of receiving this letter. You may contact me at the provided email address or phone number to discuss this matter further.
Your immediate attention to this matter.

Their customer service SUCKS! First try to get through to them. Then you get them on the phone, then you explain everything about a lost card, then you send them several documents to prove your identity including your passport, proof of address and copy of receipt. Then you get an email saying they need you to call back before they can send you a replacement card. Then you try to get them on the phone which can take up to 1/2 then you explain everything all over again, then you get disconnected. Then you call back, wait again 1/2 to get someone on the phone listening to the same garbage ("due to high call volume your wait time may be longer"). Longer than what? Longer than yesterday? Longer than forever? Then you reach customer service which sounds like it is in India, yet again, then you get someone else who does not check your case and tells you your card has zero balance when you just confirmed that you have $100 on your card, then lo and behold Greg or Craig or whatever made up name of the day is hangs up on you. American Express sucks for using these idiots!

Vanilla Gift cards are fraudulent. Apparently they are able to view & use card info for purchases unknown, then when you check balance and see unauthorized charges now there is a systems error & they tell you it's nothing they can do for you. Great way to just lose your money.

Went to the VanillaGift.com website to file a complaint about unauthorized purchase between me & the authorized seller, entered my card info and a msg informed me that my card info was incorrect and to try again or go back to the site in 2 hours, as I type this, I have been on hold on my phone for 33 minutes to try to talk to someone, I will never buy a Vanilla Gift card again in my life!

I hope you will read this and never buy a vanilla gift card. If you have a problem, it will take hours to get customer service on the phone. And then they will give you wrong information and you will have to call back. My card was stolen, they asked me to provide certain information which I did, only they gave me the wrong email address. Hours and hours on hold to get a second wrong email address, and another hour on hold before I finally got the correct one. I started the process of getting a refund 3 weeks ago. Now apparently I'm starting all over. If your time is valuable to you, never ever purchase any product from vanilla!

They suck. Too much hassle to use. You definitely cant use them in self checkout. A nice employee finally found a way to get mine to go through. I don't like that I had to go online to activate and still had issues.

I have been trying for hours to simply find out the usage and balance of my gift card. And ye every time I try, I keep getting "System error. Please try again later." 2 calls to customer service (each taking a half hour on hold first) resulted in only learning 1. The card had been charged. 2 the balance was now zero. 3 the merchant had YET to claim the money although the charge WAS approved...but it could take a couple days to complete...
Now, I must wait a week and the the merchant hasn't 'claimed ' the money, it might revert back to my card...that I still can't check balance due to system error.

This card has no pin or chip. So, most places won't accept it. It is a very big pain to try to redeem it.

Bought gift card in ohio on 6/20/2022 hours later money was taken off. Called all the time getting the run around saying there still investigating it the money was to a place out west called Kiddle Repair Plus today 05/31/2023 a lady tells me in there computer it didn't look suspicious and time has lapsed and the case is closed. I said well I would like everything you guys have done emailed to me this is not right not right at all. She said she can't do that. Then i want to talk to a supervisor well I have been hearing there music for hours and I mean HOURS. NEVER AGAIN WILL I BUY A CARD

My husband and I received a $400 gift card to help out with food and gas, as we are in a very tight financial situation. We tried activating it and the website kept having issues. Called customer service and they told us that there had been "suspicious activity" and they had blocked the card… they said they would send us a new card in the mail. It's been over a month now. We've called multiple times we're on hold for hours, and when we get someone on the line we're told there's nothing they can do, and that they can send a new card. I told them I'm getting a lawyer and then they have no clue what to say when I say that, and place me on hold again. This is a scam, they take peoples money, and leave them with nothing… visa do better… do not partner with Vanilla.