Vacations Made EasyReviews 1,372

I purchased tickets to a mystery dinner in Williamsburg, VA through Vacations Made Easy. They charged $138 for 2 adult tickets... after purchasing these tickets from them, I find the tickets for $92. I called Vacations Made Easy immediately to cancel my tickets or to get a price match (their site says guaranteed lowest prices). They refused the lowest process guarantee and said they could cancel the tickets with a 75% refund. Needless to say, I was forced to keep the tickets at a $45 higher price. All I can say is, fool me once...

These people are the worst. Within minutes after accidently placing an order on their site because I thought they were an authorized ticket seller, I tried to cancel it. The web site says it couldn't be cancelled, despite the fact that it had NOT been processed. They pestered me with numerous phone calls for 3 days, when I finally sent them another email. They still had not processed my order, but within minutes of my email again requesting cancellation, they processed the order. So now I am out over $200, as I already bought RESERVED seat tickets on an authorized website. (Their seats were not reserved and their BBB reputation is HORRIBLE - over 100 complaints, and 87% bad reviews.

Do not ever use! They created the reservation, and I had to reschedule a week out with the hotel. They tried to charge me for not cancelling the same week. I had a hard time even finding the hotel online without going through them, and I so I thought they were working with the hotel. It was misleading, and the phone folks were rude and callous about it, offered no alternative. It doubled the work, and created needless stress. This was not "made easy" by any means! They are a scam.

Bought tickets to the Hatfield s and McCoy's dinner show in Pigeon Forge, TN. Online and got back a email subject line print off vouchers. I figured not problem. When it was time for the show we learned that would would have to go to their sales site 1.25 hours from where we were staying to pick up the "tickets" as the vouchers were not acceptable at will call. I asked for tickets to be emailed as the show was about to start and they said no. They also would not refund money. My advice. Stay away.

The website sold us a product that they didn't deliver. They advertised a "resort with and indoor water park, two outdoor pools, an arcade and continental breakfast for &150.00 per night. The hotel was sub-par. The hotel pool water was dirty and stunk. The "indoor water park" cost an additional $18.95 per person. The room was small and beat up looking; the elevator was scary. We stayed long enough to know we weren't staying there, about 5 hours which included check-in, dropping bags and dining out... The vacation package was $645.00 They refused to give our money back but sent a gift card for $300.01 and said we'll call it even. We DID NOT spend a night in that hotel...