Vacasa

The sales team wooed me with all these promises of how much money my Disney area home could earn. They set me up with an interior designer that cost me $30K and were well aware of my timeline as far as when the home would be ready. Days before the house was finished, they sales person Kelly O'Brien went on a two week vacation and didn't bother to hand off my account to anyone else. After spending, days trying to get someone on the phone in order to keep the process rolling, they told me the onboarding process would then take ANOTHER 30 days to complete because of various permits, photos, and the such. None of this which was relayed to me prior. THAT MEANS another mortgage payment on my own. PLUS, all the new bills I have to handle, i.e. Water, electricity, wifi, landscaping.
About the landscaping, my home is at the top corner of the county in an area dubbed the four corners because four counties butt up to each other. This makes it a logistical nightmare for services because most only serve their county and tend to be based out of the center of it. This makes my home far out of the way and landscapers don't want to make the trek. I was told Vacasa would set me up with landscapers only to be told, OOPS, just kidding. We don't provide that. Oh and if you want your house on our site, you'd better get on that ASAP because we can't move forward with the onboarding process until that's completed. I live in NYC, the house is in Davenport, FL. Once these people actually get my house on their site, they had BETTER deliver on their promises. So far, they've been COMPLETELY incompetent. If you own a rental property, RUN AWAY from these scammers.

I am writing in response to our recent stay with Ocean Reef. Where do I start?

My whole stay was a total disaster. Starting with getting hung up by phone 2x's. On Sunday, August 22nd, I called customer service at Vacasa to see if we could check in a little earlier. Responses from 2 different customer services associates was a hard NO. We had to stay at the airport an extra 4 hours and just sit. When we arrived at Ocean Reef, a house cleaner told us as long as we had the code to get in, we could have gotten in as early as that morning. Seriously Vacasa?

I was told on August 19th, when I called, that I had no chance of an ocean view room. The maid told us there were 3 units available. Seriously Vacasa?
Also, the customer service representative when asked if I could have the ground level, iterated, "Miss Curtis I am showing you have no stairs to climb and should be good to go there." I am 70 with a knee replacement. Good thing my friends helped and tolerated my health issue. Good for you folks I didn't fall.

When does 1 bed accommodate 4 people? Another issue. The drains were stopped up, the weather stripping was flapping in the wind, lights under sink and stove did not work. Topping this off with no TV service for 2 days.

Finally, this property allowed a transient to sleep in the laundry room and shower with the condos outside shower. The individual approached me and my guests asking for beer. Drugs and food. It was the "big" talk around the pool that resulted in a fight between the transient and one of the guests. My friend had an anxiety attack at this point and we stayed inside the rest of the evening.

We had booked a stay at a beach condo, and Vacasa was the company we were working with that manages the property. Everything was fine until we got to 2 hours before check-in. We had driven to within an hour of our destination (luckily it was just a 7-hour drive, not a flight), and were called and informed that the condo we had rented was being remodeled. Therefore the condo was unavailable (I am assuming it was being remodeled for longer than the day we were supposed to check into it, but hey what do I know). They then informed us that we had two options to choose from, or we could cancel. I looked at the two options, both were one less bedroom, and nowhere near the beach (the one we had booked was oceanfront). We were told that we could choose them, but would not get the difference (both were far less than we had paid) back. So, we had no choice, due to the size and the money issue but to cancel and scramble to find something else. Of course, with the prices having skyrocketed since we originally booked we ended up paying the same thing we had paid Vacasa for half as many nights in a worse place. We were also informed that they would try to get our money back to us within 4-6 weeks if they could, but they could not guarantee anything. When I asked them about the fact that they were offering me less for that same money, they did not care in the least, and they were completely unapologetic (other than a cursory scripted "we are very sorry for the inconvenience" garbage). It certainly seemed as though Vacasa wanted to get us to take the cheaper place, pocket the difference, and that would be a huge win. It seems, even more, that way since the place still shows as for rent and is available right now for multiple dates, including the days immediately after we were supposed to stay. So, I would say book with extreme caution, and if you have to pay for a plane ticket I would think twice before using them, as you may not know you have no place to stay till you land.

My partner and I were supposed to stay in this beach house rental for his birthday. The agent only allowed us to check in at 4pm on a Saturday and check out at 10am on a Monday. This is not standard check-in practice but we went along with it. We saw photos of the rental and sadly it looked like people had just arranged a mash-up of Craigslist furniture with mis-matched bedding. Keep in mind this 1-day rental cost over $600! We ended up having a health emergency and called a customer service rep right away (48 hours prior to the check in date). We were told to purchase the $45 insurance policy and were then *guaranteed* that a refund would be given after cancellation had gone through because having the insurance was beneficial. After a few hours on the line with a VaCasa rep and a rep from VRBO, we filled out the cancellation form. The next day we called the insurance company to file a claim becuase the money had not yet returned to the account. We were then told that there was nothing that the insurance company could do to give us back the $600+ we were charged for a rental we never stayed in. We are also unable to un-cancel and just use the rental even though one of us is ill. I am appalled that a vacation rental company would be able to integrate loopholes within their policy and then refer their customers to two more policies that don't correlate with each other at all. We are now being asked to have a doctor's note to prove that we had a health emergency. I have rented places all along the west coast and have never run into this before. Usually, the customer just pays a cancellation fee or booking fee and goes on about their day. Before choosing VaCasa, read ALL THREE policies and you'll see that they do not hold the best interest for the customer, they serve to line the pockets of the estate agents. This is a truly medeival company and I am mortified that I got scammed by them after years of positive experiences as a renter.

I would never pay a premium for this companies properties. We were relocated three times due to bugs, frat/meth house, dirty homes. They dont vett, clean or property coordinate with their local teams. I spent hours on the phone including at 12PM at night in freezing cold because they [for the third time] sent me to a dirty house after they told me to relocate due to pests. They make you sit on the phone for hours - and hide behind their "service representatives." Their entire job is to vett, clean and prepare homes to give a priority service. Dont hire them to manage your property and dont rent a property in VT managed by them. They are incompentent, list dirty properties, dont have good internal communication and dont vett properties. Most in Southern VT are run down, dirty and not maintained.There is no value here just beaurocratic run around. I have too many photos of all the issues including bugs, cowbwebs, a refrigerator that doesnt even stand upright, raw sheetrock thrown in the living room, beer cans. This is across multiple properties and then the Gall to relocate us to a cheaper property which poor quality and condition and NOT rebate at minimum the difference is dispicable. Their local reps in the area dont clean, dont do their job and then we are told after promises are made they have shortage of labor. They listed dirty properties and have horrible communications between call centers [horrid] and the local teams.

At this rate if I could give this Zero stars I would. 5 out of 6 of us got some type of bacterial infection from a source of 'dirty water' as said by a Urgent Care Dr. This stemmed from a hot tub on a property we stayed at all weekend long in Silverthorne. We all broke out in a rash and had red spots all over us after the 3rd day of being there. It got so bad for two of our friends, that they had to go to Urgent care to get medication to assist with the rash to help make it go away. I reached out to Vacasa to ask for reimbursement from the medicine and Dr's visit (less then $100) and they said it not their issue and that it was 'cleaned thoroughly' before our arrival and then tried to say its probably from another source of water we were in... we only stayed at this house. We never went into any bodies of water other than the hot tub. The one reason why the 6th person didn't break out in a rash is because they were never in the hot tub! I have now been tossed around to 5 different people at vacasa stating they cant do anything. I've worked in customer service for a long time and I can tell you there is always something they could do and they are choosing not. With as much money as they charged us to stay there I would of thought for sure they would cover this expense.

Marvin S, Susan B, James C, Melissa G, Reena Q all have responded to my e-mail with absolutely zero help. They must have a central e-mail that they all respond from. We sent documents and pictures in with our original e-mail and I was just asked if I could send them AGAIN because I'm not working with one person, I'm working with 5 people who just respond back with the same response. I requested a manager so who knows where I'll get with all this.

Regardless - DO NOT RENT THROUGH THESE PEOPLE.

Let me start by saying the building and location were beautiful and the unit has so much potential but due to management/Vacasa, I give this one star.
A month prior to our arrival I noticed a negative review for this unit stating the balcony was not available to them. Seeing as the balcony is a major selling point I called and asked if the balcony would be available during our stay. For two weeks I battled with them to call me back/move us or refund our money but they refused and said "Hopefully construction will be done by then but idk" ****side note: Vacasa customer service is sent overseas and you talk to someone that has to "email" or call the local owners but they will not transfer you to anyone local or give their number. Their customer service says they will call you back with an answer but they never do.
Regardless of the balcony issue, we pushed forward since they wouldn't move us or refund us and just hoped we would have the balcony to use.
The day we arrive the A/C was out...we ended up calling them 7plus times all night trying to get someone to fix it, bring us fans, or move us. They refused and said we would have to wait till Monday. ( it was Friday)
We found ourselves talking to another property management company (Real Joy)that knows how bad Vacasa is and told us they had other units that were empty so no reason why they weren't able to move us. It was 80+ in the room as we slept and finally delivered a fan at 10 pm the next day...
They told us we would be compensated for each day we didn't have AC but of course, we got nothing and no return calls.
In short. Do not book with Vacasa Do not let them manage your unit. Just don't do it...

Vacasa proved to be a disappointment and far from what was advertised. We had booked a stay from October 10th to October 14th, but our experience was marred from the very beginning. When we arrived late in the rain, we were faced with the challenging task of navigating dark, slippery steps to the property. Adding to our frustration, the heater, a basic necessity on a chilly night, failed to function. We contacted Vacasa for assistance, but due to the late hour, they couldn't send anyone over.

The property had a fireplace, but inexplicably, we were not allowed to use it. The indoor temperature dropped to 43 degrees that night, forcing us to huddle under sweatshirts and blankets for warmth. The next morning, we hoped for a hot shower, but we were met with disappointment again. The shower had rust and water damage, and it was a struggle to even get it to work properly. Even when trying to wash our faces, it took an eternity for the water to become hot.

The reality of the property did not match the images displayed on the Vacasa website. The shower's condition was not disclosed in the photos, the couch was torn, the walls were poorly insulated, and the beds felt as hard as rocks. The only redeeming feature was the view, but that hardly compensated for the rest of the issues. Faced with the prospect of enduring another freezing night, we made the decision to cut our stay short.

I contacted Vacasa to inform them of our intention to check out early and requested a full refund. I provided them with my address to send the refund check. Today, which is October 30th, I still haven't received the promised refund, and to make matters worse, they are now indicating that I won't be getting a full refund as initially agreed upon.

My attempts to resolve this issue have been met with frustration. I've called Vacasa several times, speaking to a different representative each day. Unfortunately, they don't have direct lines to anyone in management, making it difficult to escalate the matter. In response to this, I have lodged a formal complaint with the Better Business Bureau (BBB) and will consider seeking legal assistance if the refund is not promptly issued.

With incredible disappointment I strongly discourage anyone from renting the cabin Casita Bacon in Vermont or any others managed by Vacasa. We paid in full to stay at this cabin for 4 nights. The Northeast sustained an incredible snowstorm right as we were traveling in for our visit. When we arrived at the cabin the driveway was not plowed, the front door looked buried with snow, and we could not legally nor safely park on the street. With a late arrival and two young children we had to find an alternate place to stay.

The next day we gave it some time for the plowing to be done and tried again. Unfortunately, through the end of the day none of the snow on the property had been cleared and the street plowing had created a 3 foot wall rendering the property completely inaccessible.

I called Vacasa to let them know of the situation even trying to provide photos and they had no response other than, "I understand, but there is nothing we can do." They offered NOTHING. They did not offer a refund of any kind, not even partial, for the loss of the use of the cabin nor the cost for us to stay elsewhere. They did not even offer to come plow the driveway so that we could use the cabin for the rest of our stay. We were completely stonewalled and had to pay the full cost without actually being given access to the property while we were there.

After the Vacasa representative talked to her manager and again said there was nothing they could do I recommended they contact the cabin owner. We own a mountain rental property in another state (and thankfully with a different management company) and I would never want a guest experiencing this. I told her such and she declined to try to contact the owner. I asked one final time if there was anything they could do for us and she said they couldn't do anything until we were checked into the property. When I incredulously asked how we were supposed to do that as the property was inaccessible she hung up on me.

After returning home at the conclusion of our trip, the icing on the cake was an error message stating "This page is not available right now" when I went online to leave my rating on the Vacasa website.

I booked 4 nights at Silver Moon, an ocean view beach house at the Oregon coast from July 22,2022 to July 26,2022 for $1,595.97. On 05/08/2022 I was charged $797.99 and on 06/22/2022 I was charged $797.98. On 6/25/2022, I received the following message from Vacasa:
"My name is Marcelo, with Vacasa, and I need to inform you of an important change to your reservation: The vacation home you booked for your upcoming trip, Silver Moon, will not be available due to an overbooking created without notification."
Marcelo offered to book us in a non-ocean view house. I declined.
On 6/25/22 I responded "I am extremely disappointed in Vacasa. If it is true that Vacasa's priority is to take care of us and our vacation, as you state below, please find us an ocean view home that will accept 4 guests and one dog (less than 10 pounds) ASAP.
Thank you.
Hala
I then sent numerous follow up emails to Marcelo and Vacasa which went unanswered. I marked the emails URGENT but Vacasa continued to ignore my emails. We were disgusted with Vacasa and made other arrangements for our vacation.
After hearing nothing from Marcelo and Vacasa despite numerous emails, on 7/12/22, a full 17 days after his last email and my multiple emails begging for a response, Marcelo said was able undo the cancellation of our vacation. We will never use Vacasa again. I cancelled the Silver Moon trip with Vacasa as well as a trip in August at Seadrifter Oceanfront Beach House in Newport, Oregon.
I want a refund of $1,595.97 that I paid for Silver Moon and a refund of the $238 cancellation fee Vacasa charged me for the August tri. It is the least Vacasa can do to correct their terrible mishandling of our vacation.

Giving them 1 star is to much.

Where do we start? Customer service, crooks, lack of communication, not listing my property when they said, selling me one thing and as soon as I signed it was something different?
My house has been listed for over 2 months and it has received ZERO attention. They have it priced over 100% then anything else in the area and just tell me "its the market".
When you try to email or call, they either do not respond or do not answer. When they choose to respond on the 2nd or 3rd email they will tell you "I have to check with someone higher up". Then you have to wait another week or two for another response.
They took a month to get to the house in the beginning and get an inspection and took every part of two months to change the door lock. When I first spoke to them they told me there were no restrictions in my area on the amount of days it can be rented for, suddenly the day after I signed the contract they said "oh we just looked again and it has to be rented for 30days or more". Convenient after my part was signed.
I looked for the property on Airbnb and other sites they said it was listed on and me knowing the address and where the house is; it still took me almost 5 minutes to find it on any site.
They have charged me for something... I do not know what because no one has an itemized list of what they did. No attention on the house, no help from them, no communication, no organization, unprofessionalism to the max.

I would not rent with vacasa if it was the last company to use, I would pay a homeless person to tend for the house before I ever trust them again. They have had there way with me and I hope other people can read this and choose to never use them. This has been the worst experience ever.

I just don't know where to start. First, they gave us the wrong code to get in. It was late and dark and we had just drove a long way. I did the text the company that it didn't work. I called and after they condescended to me, I finally got the correct code. Three hours later, a text came through asking, "I hear you are having trouble entering your rental." This was 11pm.
The duplex was okay. The kitchen was stocked like a hotel. Nothing but a couple of pans and plates. Also, only one extra roll of toilet paper. I thought, if anyone was on their period, they would need a lot more than that. It just adds work for them.
Then there was canopenergate. It didn't work. Almost all of our meals had cans involved. So we asked nicely for a new one, please and thank you. 3 days later one was laid upon our porch. It didn't even work (It was new). We just laughed. The rungs on the porch weren't attached. A kid would fall to their death. There were nail heads sticking out of the floor I cut my foot on. The house cleaner left food on the floor and hair in the shower. The list goes on. You won't believe the next one. This one should have you in the grips of despair and cause you to NEVER to rent from them.
As we were leaving for home, the man from across the street ask if our unit had an elevator in it. We said no but what happened?
Well, the elevator would not open and was stuck. They feverishly called VACASA and they said they were too busy to help because it was turn over day. They just need to call the fire department. What the heck? They didn't care that someone was stuck in the elevator. Yeah, no. The can go to the firey depth of h3ll.

Our family recently rented a Vacasa home in OBX. We had the maximum allotted number of guests (12) so every bed was spoken for. Upon arrival, we noticed poison oak everywhere and couldn't use the deck stairs. There was dried dog feces on the top deck as well as in 2 of the bedrooms, marijuana on a night stand, 4 beds still had dirty sheets on them and had the covers pulled up, ice make on main floor broken, fridge on 2nd floor not working, and jetted tub not working. In one of the bunk rooms, the top bunk was off limits because the ceiling fan switch h was broken. The fan was running at high speed and nearly nailed one of the children in the head with no way to turn it off. There was no deck furniture other than a few broken chairs. We had 10 deck chairs delivered the next day and the office manager came and pulled the poison oak off of the steps. She said the company was a mess and short staffed but she didn't care because she was retiring soon. After 3 days of phone calls, the office manager advised for us to get through the week and we would discuss the issues after our stay. She said she would refund a large portion of our fees and see what else she could do for us. They did provide bags of ice for us and the 2nd story fridge was fixed later in the week, but we were left cleaning up dog crap and washing dirty used bedding. A comprehensive list was emailed following our vacation and after 3 weeks and numerous emails, the office manager responded. She said she found it "strange" that all of the issues weren't previously discussed with her while we were on vacation even though the way it was handled was agreed upon. We were offered a 10% discount on our next stay and they refunded $149 in cleaning fees and thought that was more than fair. This company doesn't care about their guests time or money whatsoever.

I booked a Vacasa home from October 20-22 in Blue Ridge, GA. When arriving at the property, the arriving instructions were very poor! To get to this property, you have to follow a DARK, literally no lighting, gravel road which makes you feel like you are driving into a farm. Then to get to the actual property, you have to go down a STEEP hill which if you don't have a 4x4 vehicle, there are chances of you getting stuck or even drive off the road from how dark it is. It was EXTREMELY difficult finding the property since the sign that supposedly holds the home number is broken and the only reason I found it was because after over an hour of driving and searching for the home I decided to walk the gravel road, in PURE DARKNESS and I found the sign broken and under a bunch of leaves on the ground, I then took my chances and traveled down the steep hill in pure darkness.
Next issue, during our entire stay, the lockbox was having issues to unlock and lock the home. When we finally arrived, I had to spend another 30-40 minutes continually inputting the code (which was the correct code because I was getting the green check mark on the lock box) but the door was simply not unlocking. It would continually make the unlocking/locking sounds but would physically not unlock. This issue persisted during our entire stay where we felt very unsafe because we couldn't lock their door. Each time it would take MULTIPLE times of inputting the code in the lockbox for it to lock or unlock which was very inconvenient and a waste of time. I made this issue aware to Vacasa management and finally someone called me telling me I can use the replacement key which was in another lock box, which STILL DID NOT WORK.
This experience was so horrible I ended up driving back home and cutting my trip short, losing on a paid night at the Vacasa home because I felt UNSAFE!
I am requesting a refund for my paid night due to this poor and horrible experience.
I have videos and photos for proof!

Very disappointed, poor customer service.
We recently rented a house in Marineland Acres, Florida. Family of 4 adults and 2 kids. The main reason we chose this property was because we were confirmed that the pool can be heated (for additional $35 plus tax and 72 hours in advance request is required) (which we agreed and made the request at the time of booking) and sent several reminders prior to arrival. The pool heating was not turned on when we arrived. After hours of hassle and days of waiting, they finally sent someone to turn it on (day before check-out) ruined the entire vacation for the kids. When tried calling customer service, the first 2 calls we were put on hold for long period of time, tone of voice as if we were bothering them, then got hung up on intentionally (unproffessional).
Several complaints:
1. Check-in was very frustrated-We were provided a security entrance code that do not exist (ten digits code instead of 4). We contacted the so called "Property Caretaker" and did not hear back soon enough so my husband contacted the property management phone number provided and a nice gentleman was able to get us in, but it took us almost an hour not to mention that the exterior has zero lighting (pitch dark) couldn't see anything.
2. Pool not heated (DISAPPOINTED)
3. Exterior lighting is so dark (zero lighting), we were having trouble seeing (potentially safety issues)
4. Trash bags in the garage from previous guest(s)
5. Property has moldy smells
6. Several tiles around the pool have lifted (safety concerns)-we put chairs around that area so kids wouldn't get hurt.

Hopefully management will make improvements for future vacationers.

We stayed at Adobe Alegre in Santa Fe in September 2022. Shortly thereafter, I submitted my negative review. Although my review was completely accurate, they have never posted it. Here is my review in full, for those who want to see the bad experiences, as well as the good:
"Nicely remodeled and tastefully decorated in Santa Fe style. The furnishings are exactly as pictured in the posting. Nice, newer furnishings and ample room for the three adults in our party when utilizing the pull-out sofa bed in an extra living area. The property has three small sitting areas, so it was easy to separate one as a bedroom. We found a rolled up foam mattress topper in the laundry room that was used to make the pullout more comfortable. We did find two live unfamiliar small insects on the inside of this foam topper, however, as it was being unrolled. Keep in mind that both bathrooms are en suite, so anyone utilizing the pull-out sofa bed in the living area will need to gain access to a bathroom by passing through the downstairs bedroom next to it.
Guests should be aware that arriving at night could present problems, as the property exterior is not well lit and parking is up a very steep driveway to the back, while access to the home is through a narrow steep staircase in front. The staircase is installed with solar lights that don't get enough sunlight to operate properly. So if you must arrive after dark, be prepared with a good flashlight.
I would have rated the property four stars, but we never had any hot water for the entire stay, although they were notified right away. We were not able to use either of the two soaking tubs shown in the pictures, as a result. As three women looking to unwind from our daily professional lives, we had looked forward to those tubs. Instead, we each took turns taking cold showers, as there was only one walk-in shower. They offered to move us to one of two downgraded properties or a hotel, with either fewer private sleeping areas or not enough beds. Nor did the offered properties have adequate kitchen space. So, we had no choice but to decline and stick it out. Hopefully the water heater is replaced before another guest rents the unit. We lost quite a substantial part of our vacation dealing with the inconveniences and waiting for phone calls on this matter. They did give a very small token refund for this major inconvenience."
I posted the above review to another independent website, and someone within their damage control department responded that they had offered us a full refund if we found another place to move to. This is a false statement. They never made such an offer, and only made offers to move us to downgraded properties later in our stay, with no offers of a full refund. And I kept all of the communications with them. While the property itself would have been nice if the water heater worked, I would never rent from Vacasa again. They cannot be trusted.

Upon arriving at Gumbo Limbo 21 on February 18,2023. We were greeted by a maintenance worker trying to fix the livingroom TV, she was not successful. We made 7 phone calls over 4 days and finally they sent someone out with a Roku and fixed the TV. Along with trying to get the tv fixed we were also trying to fiqure out how to work the pool and hot tub. There were no books or guides on how to use any of these items left at the house for renters. We have been staying on the Anna Marie for 13 years and never have we encounter a home without instructions (obviously never used Vacasa) The maintenance person said she turned on the hot tub and pool which was behind a locked panel but of course after she left it still did not work. Again more calls with no response, finally on day 10 the pool guy happened to stop by to add chemicals and we were able to talk to him and he showed us how to operate the system, and gave us his personal phone number in case we had any other problems (great guy!) We got about 4 days to use the hot tub before we left and still never a return call from Vacassa. To make matters worse you cannot talk to anyone on the Island. They have a building but no guests are allowed only cleaning staff. All the other Island rental places actually have offices that you can visit if you have a problem. Vacasa has a number which we found out is Portland, Oregon and then they call and send a local maintenance man. The house itself was very dated and somewhat dirty. The baseboards and windows for filthy. The plaster repair work in the bathroom looked like a 2 year old did it. Very limited dishes, glasses, cooking and eating utensils, pots and pans, and 1 dishtowel. No instructions for leaving except a text that said be out by 10:00 on March 4th. We of course will NEVER use Vacasa again as their overall score from 1-10 would be a 1. The owners should be ashamed of the condition of that house for what they charge.

We rented a condo through vacasa in Ocean City MD mid June 2023. We totally went with the cheapest price and knew the property looked a little undesirable. We were only going to be there for a couple of days and planned on being on the beach most of the time anyway. They advertised free cable, free WiFi and laundry facilities which we totally planned on using. We didn't plan on the weather being so crappy. It rained and was cold the whole time we were there except for the morning we left.
First thing we noticed when walking in the door was the musty smell. Then we noticed one of the bedrooms floor was damp. Not a great start.
Due to the weather we stayed in most of the time and tried to watch the cable that was advertised…. Never got to. The guide showed us what programs were on, but the channels would not load. I went to buy a hdmi cable so I could stream from my computer to the tv, but the WiFi advertised, couldn't handle that. In fact, the WiFi couldn't handle simple cell phone browsing.
Then there was the laundry issue! We got two keys from vacasa, one for the condo and one for the shared laundry room. My wife and I went around the property looking for the laundry room and found nothing but what looked like condo entryways. So we called vacasa and waited over an hour for them to say they didn't know. So, no laundry was done.
I know that my experience would be soooo much different and better had the weather cooperated, but still pretty irritating.
Not everything was bad. The place was pretty clean, though it felt dirty because of how old and in disrepair the condo was in. AC, microwave, fridge and coffee maker all worked.
View was nice from the front deck!
Probably not going to use vacasa in the future.

Stayed at Cannon Beach Vacasa townhomes from April 22,2023 to April 24th. We tried to check in early but it wasn't an option. Checked in late at 415 and the cleaner was still there. I am a professional cleaner with a business. So I was checking their work.There was dog hair, no sweeping no mopping. Human hair on everything including the floor. It smelled musty. We slept on towels. I had to go to SeaSide just to buy cleaning products. I asked for the laundry door code and they gave me wrong ones. The next day maintenance man came into the townhouse while we were out to take our log in the fireplace because we couldn't use the fire place. No one told us he was going in. And we have a 14 year old daughter. Unsafe. We disputed 300 out of our 500 dollar stay because of all the inconvenience. Instead they tried to refund me only 100. Which was 50 less than a nightly rate. Than tried to refund 150 more after disputing with Airbnb. To a card that I didn't have anymore because it broke and I had to replace it. Today found out that they ran a refund for only 200 dollars. So now I ended up with a negative balance of 100 dollars. I have an autoimmune disease, HLA B7 Ankylosing Spondylitis. I ended up with a flare up, which calcifies my bones every time I get one. Also with a facial rash. And an allergic reaction to the dog hair. I sent in my medical records just to prove I wasn't lying with pictures of my facial disfigurement. They don't care about anyone but themselves. If you are health compromised stay somewhere clean and well established. Stay away from Vacasa. They don't know how to manage a lot of their properties. And they over charge.

Large beachfront home in the Outer Banks (Hatteras area) rented May 2020. The Outer Banks had just opened two weeks prior from a COVID shutdown. We were warned to bring all food and supplies as stores may not be supplied but we thought two weeks was enough to gear things up. We showed up to find the owner living in our rental house performing extensive repair. He claimed the rental agent knew he was there, they claimed they did not know, so mutual finger-pointing and no support or service. My demand for an equal unit to replace the one we had rented under contract was denied. Vacasa was horrible to us. Moreover, the owner canceled the COVID sanitization and house cleaning saying he would perform the cleaning himself (despite having no training on procedures or the chemicals and supplies to do so). Obviously, the rental company knew he had canceled that service. The problem was I had a 70-year old severe asthmatic with co-morbidities arriving from our of state and an immuno-compromised grandchild (approved by his physician for the trip) arriving within a day to a house full of dirt, construction supplies and tools laying everywhere and piles of sawdust and sanding dust laying on the carpets and floors of the house. Vacasa was indignant we were upset and that we expected some remediation! They are lucky nobody in our family went to the hospital or died. The vacasa principal (yes, an owner in vacasa) was rude, ignorant, and condescending. They are non-humans who make big promises, charge top rate, and delivery very little. Stay away from this loser of a company - at least if you are traveling to Hatteras Island, NC. By the way, we had about 12 family members on this trip, many of whom were eye-witnesses to these facts.