• Utsav Fashion

Utsav Fashion

Overview

Utsav Fashion has a rating of 4.29 stars from 1,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Utsav Fashion most frequently mention customer service, good quality, and timely manner. Utsav Fashion ranks 1st among Indian Clothing sites.

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Positive reviews (last 12 months): 80.3%
Positive
366
Neutral
37
Negative
53

Instant Feedback

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What reviewers want you to know

Positive highlights

  • Best part was the customer service, who are always availabe to resolve your query.

Critical highlights

No critical highlights yet

How would you rate Utsav Fashion?
Top Positive Review

“Affordable”

Shezarah R.
3/8/24

Knowing your size is the key to getting the item that will curb one's disappointment. I learned what my size is and am quite happy with my last purchase. Also it's nice to shop for special occasions without the hassle of not being able to find an outfit. Thanks

Top Critical Review

“Hassle for return”

Aruna S.
2/26/24

I am a valued customer and have purchased so many outfits through utsav and the first time I asked for a return request to be processed they are giving gay h a hard time. The cut and fit was not right for me and so I wanted a return. All tags in tact never worn. They keep asking for pictures and to show where it doesn't fit. Wow what nonsense. I am very disappointed with their treatment of a valued customer.

Reviews (1,417)

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customer service (281)
Thumbnail of user brianalejandros
1 review
0 helpful votes
December 25th, 2023
Verified purchase

My shopping experience was excellent in everyway. I ordered and turban that did not fir me properly (size 22), these things happen, but they were able to get me a different turban (size 23) that fit perfectly. My guests thought I was a sultan or prince and that was an opportunity for me to educate them about turbans and your products. Most importantly, I received it before my event! I will be ordering more clothes from this site.

Reason I chose this business:

Very authentic and the shipping time was very good. Unfortunately I could not share the brilliant picture I took. I am sure you would like it.

Thumbnail of user shezarahr
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Knowing your size is the key to getting the item that will curb one's disappointment. I learned what my size is and am quite happy with my last purchase. Also it's nice to shop for special occasions without the hassle of not being able to find an outfit. Thanks

Thumbnail of user prahasr
1 review
0 helpful votes
August 5th, 2023
Verified purchase

I needed early shipping for my item for a family member's wedding. Reached out to customer support about it and they responded quickly. They said they'd still need 10 days for processing before shipping which would take a few more days, and yet the items arrived only 5 days after I ordered them. Two weeks ahead of time. I live in the U.S. so I was amazed at the speediness. Really happy with the help, quality, and timeliness.

Thumbnail of user akhilg10
1 review
0 helpful votes
September 28th, 2022
Verified purchase

I had a horrible experience With the customer sales rep regarding a pair of clothes purchased from the store. As I got my clothes for an occasion, I wanted to make sure whether the product would be delivered as per the website mentioned. Later i received a notification that the product was getting delayed. So I reached out to the customer care for help. The guy took almost 2 hours of my time and ended up charging me extra for canceling one item which the company failed to deliver in the first place… And the one that they delivered had stains on it. Absolute rubbish… Very disappointing with the store.

Reason I chose this business:

My friend recommended.

Thumbnail of user robynk166
1 review
0 helpful votes
February 29th, 2024
Verified purchase

Order was on time and fits perfectly however I gave 4 stars because Utsav tried to argue with me and insist that my measurements were something other than what I submitted because of the standards that they felt were correct according to my bust size but everyone is built different and finally my measurements were accepted and thankfully they were because the garment fits perfectly.

Reason I chose this business:

Has beautiful and affordable clothes at times

Thumbnail of user lavaniyas
1 review
1 helpful vote
August 29th, 2022
Verified purchase

Parcel was split in 2. Delivery took too long. I wasn't able to wear it to the function as planned

Reason I chose this business:

Nice collection

Thumbnail of user sumanr23
1 review
2 helpful votes
October 2nd, 2022
Verified purchase

Utsav was great in staying connected. They asked me to provide the measurements etc., however, the tailor didn't follow any measurements. The outfit doesn't fit me, so disappointed. Bottom is loose from the waist. I can manage that. Shirt, shoulders too big and top too tight, not enough margin for me to even make it loose. Don't know what my options are.

Reason I chose this business:

The outfits looked nice on the website

Thumbnail of user sapnak20
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

I ordered a neckpiece but it didn't match my saree. I asked for replacement but realised that the return window had closed. The customer care ppl obliged by allowing out of turn exchange. The new item was promptly delivered.

Very satisfying experience.

Reason I chose this business:

Liked the items and costs.

Thumbnail of user yashikan
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

I loved shopping with Utsav. The team is great! Despite many changes and last minute order from my end, the team at Utsav was able to deliver my order way before time. I was even able to change my delivery address over chat and the team accommodated all that. Thank you Utsav team!

Reason I chose this business:

I think they have a good range of options to choose from and are very affordable. Not to forget, the team is very accommodating and give you the best online shopping experience.

Thumbnail of user darrene98
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I ordered clothing and jewelry for my wife's birthday and she loved everything. I was impressed by the quality of the items. We live in New York and I was shocked how quickly the package that was well wrapped got to us from India. We will definitely order again!

Thumbnail of user jannk13
1 review
0 helpful votes
December 26th, 2023
Verified purchase

Had great customer service throughout the entire process. Just quite disappointed upon receiving the actual product. Colours and description do not match product listing. The workmanship can be improved as well. The blouse came with super high and small armhole which is not physically possible to fit an adult unless you have bones for arms or a kid.

Thumbnail of user euanm17
1 review
1 helpful vote
October 24th, 2023
Verified purchase

Thoroughly professional from start to finish, excellent customer communication, updated all the way. Goods arrived beautifully packaged for safe transit. Would highly recommend and would buy from again.

Reason I chose this business:

Stunning quality

Thumbnail of user vinitaw3
1 review
0 helpful votes
September 15th, 2022
Verified purchase

I had no issues with ordering or receiving. Thank you!

Reason I chose this business:

Because I had good experiences with UTSAV related to my prior orders.

Thumbnail of user daksham
1 review
1 helpful vote
August 17th, 2023
Verified purchase

They delivered on time, 2 of the items came in earlier than stated. One of my items was no longer available after I ordered it, but they sent me a message with several options, change colour, pick another item or get a credit back, which I though was pretty good considering you hear horror stories about online orders. I chose to pick a different colour. Did not want to get into the hassle of credits.

Reason I chose this business:

I chose Utsav for the variety of price ranges. I do not always need expensive outfits if it’s not a family or close friends wedding or gatherings. I have ordered from them before and they delivered and the quality was decent, not the greatest, but still wearable while I ordered before from another site who had similar pricing and their quality was really really crappy. Have never worn those outfits and am ashamed to even donate them

Thumbnail of user arunas36
1 review
0 helpful votes
February 26th, 2024
Verified purchase

I am a valued customer and have purchased so many outfits through utsav and the first time I asked for a return request to be processed they are giving gay h a hard time. The cut and fit was not right for me and so I wanted a return. All tags in tact never worn. They keep asking for pictures and to show where it doesn't fit. Wow what nonsense. I am very disappointed with their treatment of a valued customer.

Reason I chose this business:

Liked their website

Thumbnail of user elishae21
1 review
1 helpful vote
February 8th, 2024
Verified purchase

I bought a rust orange graduent lehenga. It's absolutely beautiful and fits me perfectly. I'm 5'11" and it still comes down over my feet, so I'm able to wear heels!

Thumbnail of user savitris3
1 review
0 helpful votes
July 1st, 2022
Verified purchase

I would suggest that you think twice before ordering from this company. I ordered the embellished net lehenga in peach, paid over $100.00 for it, waited over aa month and when it arrived, it looked nothing like it was advertised on the website. Really disappointed in this company and its product. Product is unwearable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user irinak139
1 review
0 helpful votes
February 25th, 2023
Verified purchase

Overall I had a very good experience. At the first moment I had some doubts of shopping outside EU but I was guided and assisted through the whole process very professionally, thank you. Despite of not receiving the item I wanted at the first place, I was offered to replace it with another, everything was very easy and communication was great. After my request was finally processed and confirmed, I received my item surprisingly fast, it was matter of 2 days.

Reason I chose this business:

I chose Utsav becuse I liked the vast variety of goods that I was looking for and I found the whole shopping process pretty similar and certain to those places I was shopping before.

Thumbnail of user anikau2
1 review
0 helpful votes
March 21st, 2024
Verified purchase

I needed this outfit for my brother's wedding event and spoke to customer service to see if they could send it to me earlier. I received the item within 12 days of ordering, and the quality of the work is incredible! The photos do not do justice to the actual lehenga. I'm already looking for outfits for the next events 😌

Reason I chose this business:

I’ve bought clothes from Utsav years ago, and wanted something specific so decided to come take a look again.

Thumbnail of user rajip4
1 review
0 helpful votes
November 11th, 2023
Verified purchase

Positive experience. The products came on time. I will definitely order more.

Thumbnail of user nishau2
1 review
0 helpful votes
December 4th, 2023
Verified purchase

The customer service was very diligent and answered all my questions, kept me informed of the process till delivery.
Thanks

Reason I chose this business:

Had purchased before, size and pattern are as you see on the site

Thumbnail of user vandhanas3
1 review
0 helpful votes
March 7th, 2024
Verified purchase

For the first time, I'm Not impressed at all with my saree. Very disappointed

Thumbnail of user sumeetk13
1 review
0 helpful votes
December 30th, 2023
Verified purchase

Quick and prompt customer service. Excellent delivery timings. Highly recommended.

Reason I chose this business:

Satin saree. Though the picture quality was little bit different from actual product but still I am satisfied. Very good quality fabric.

Thumbnail of user seemina
1 review
0 helpful votes
September 16th, 2022
Verified purchase

Excellent experience, beautiful jewelry and great prices!

Reason I chose this business:

There are so many pretty choices and great bargain prices!

Thumbnail of user sowmyag5
1 review
0 helpful votes
October 18th, 2022
Verified purchase

I placed an order for 3 salwars with two instructions added to the order.
Items were delivered on time. Great job with that.
But out of the two instructions (length of the tops to be 36 inches long, and pant type not to be tights variety), only one was followed. Length of the top was as expected. Pants for all the 3 salwars are still gathering/tights. I am searching for tailors who could alter but in vain.

Reason I chose this business:

Been an active customer for several years now and have always had pleasant experience. Just this time I believe the instructions were not followed.

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From the business

STYLE & SERVICE

Celebrating over 16 years of offering Personalised Indian Ethnic Wear to the world. Unravel a myriad range of colors and styles of Sarees, Salwar Kameez, Lehengas, Indowesterns, Kurta Pajamas, Jodhpuri Suits, Angrakhas, Indian Jewellery - a touch of India for everyone in the family.

Bespoke Tailoring

The perfect fit begins with our Standard Stitching services. Get an absolutely unique look to your taste with Design - customised for Style and Adornments. Every order is managed in-house by expert Masterji and his troops.

Global Delivery

We deliver to over 200 countries internationally using the best couriers partners and logistics services. Packages are typically delivered with 3-5 working days of dispatch from India.

Ready to Ship Selections

With 10000 options ready to fly out on your order within 1 - 3 days, Indian fashion will always be as fast as it is elegant.

Over 50000 Styles

FOR WOMEN: Explore a vivid range of Sarees, Salwar Kameez, Lehengas, Indo Westerns and Fashion Accessories curated from the farthest corners of India and exquisite craftsmanship. Be it an elaborate Banarasi or Kanjivaram Silk, a rich Bridal Zari and Resham work Lehenga, a party wear Anarkali or the most contemporary slit Salwar Kameez in Abaya style, you will find them here. Complete the look in Kundan Jewellery and embroidered Mojaris.

FOR MEN: From classic Nehru Jackets to hand embroidered Jodhpuris, a shift to an Indian persona is just a click away. Essentials like Kurta Pajamas, Pathani Suits and Juttis are available in myriad options.

FOR KIDS: The young charmers are always the first in our thoughts. Lehengas, Gowns and Salwar suits for girls and Kurta Pajamas or Angrakhas for boys are what we pride ourselves for.

Company Representative

Thumbnail of user hemantj
Naval K.
Typically does not respond to reviews

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4.3
1,417 reviews
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