Utsav Fashion

I had a horrible experience With the customer sales rep regarding a pair of clothes purchased from the store. As I got my clothes for an occasion, I wanted to make sure whether the product would be delivered as per the website mentioned. Later i received a notification that the product was getting delayed. So I reached out to the customer care for help. The guy took almost 2 hours of my time and ended up charging me extra for canceling one item which the company failed to deliver in the first place… And the one that they delivered had stains on it. Absolute rubbish… Very disappointing with the store.

My shopping experience was excellent in everyway. I ordered and turban that did not fir me properly (size 22), these things happen, but they were able to get me a different turban (size 23) that fit perfectly. My guests thought I was a sultan or prince and that was an opportunity for me to educate them about turbans and your products. Most importantly, I received it before my event! I will be ordering more clothes from this site.

I needed early shipping for my item for a family member's wedding. Reached out to customer support about it and they responded quickly. They said they'd still need 10 days for processing before shipping which would take a few more days, and yet the items arrived only 5 days after I ordered them. Two weeks ahead of time. I live in the U.S. so I was amazed at the speediness. Really happy with the help, quality, and timeliness.

Had great customer service throughout the entire process. Just quite disappointed upon receiving the actual product. Colours and description do not match product listing. The workmanship can be improved as well. The blouse came with super high and small armhole which is not physically possible to fit an adult unless you have bones for arms or a kid.

Parcel was split in 2. Delivery took too long. I wasn't able to wear it to the function as planned

Utsav was great in staying connected. They asked me to provide the measurements etc., however, the tailor didn't follow any measurements. The outfit doesn't fit me, so disappointed. Bottom is loose from the waist. I can manage that. Shirt, shoulders too big and top too tight, not enough margin for me to even make it loose. Don't know what my options are.

Beautifully made blouse. But I realized it was not my size and I take the blame for it. Good service overall. Thank you.

I ordered a neckpiece but it didn't match my saree. I asked for replacement but realised that the return window had closed. The customer care ppl obliged by allowing out of turn exchange. The new item was promptly delivered.

Very satisfying experience.

Knowing your size is the key to getting the item that will curb one's disappointment. I learned what my size is and am quite happy with my last purchase. Also it's nice to shop for special occasions without the hassle of not being able to find an outfit. Thanks

I ordered clothing and jewelry for my wife's birthday and she loved everything. I was impressed by the quality of the items. We live in New York and I was shocked how quickly the package that was well wrapped got to us from India. We will definitely order again!

Thoroughly professional from start to finish, excellent customer communication, updated all the way. Goods arrived beautifully packaged for safe transit. Would highly recommend and would buy from again.

Overall, my experience with Utsav has been most pleasant. This is a very organized company which genuinely cares for customer concerns & satisfaction. They go out of their way to meet customer needs. I give them the highest rating!

They delivered on time, 2 of the items came in earlier than stated. One of my items was no longer available after I ordered it, but they sent me a message with several options, change colour, pick another item or get a credit back, which I though was pretty good considering you hear horror stories about online orders. I chose to pick a different colour. Did not want to get into the hassle of credits.

I bought a rust orange graduent lehenga. It's absolutely beautiful and fits me perfectly. I'm 5'11" and it still comes down over my feet, so I'm able to wear heels!

I needed this outfit for my brother's wedding event and spoke to customer service to see if they could send it to me earlier. I received the item within 12 days of ordering, and the quality of the work is incredible! The photos do not do justice to the actual lehenga. I'm already looking for outfits for the next events 😌

Overall I had a very good experience. At the first moment I had some doubts of shopping outside EU but I was guided and assisted through the whole process very professionally, thank you. Despite of not receiving the item I wanted at the first place, I was offered to replace it with another, everything was very easy and communication was great. After my request was finally processed and confirmed, I received my item surprisingly fast, it was matter of 2 days.

For the first time, I'm Not impressed at all with my saree. Very disappointed

The customer service was very diligent and answered all my questions, kept me informed of the process till delivery.
Thanks

Positive experience. The products came on time. I will definitely order more.

The item colours did not match the pictures. Unfortunate.

There was a slight delay in delivery however Utsav team resolved the issue and delivered on time. Also beautiful clothes happy with purchase. Thank you Utsav

Quick and prompt customer service. Excellent delivery timings. Highly recommended.

I placed an order for 3 salwars with two instructions added to the order.
Items were delivered on time. Great job with that.
But out of the two instructions (length of the tops to be 36 inches long, and pant type not to be tights variety), only one was followed. Length of the top was as expected. Pants for all the 3 salwars are still gathering/tights. I am searching for tailors who could alter but in vain.