• UserTesting

UserTesting

Overview

UserTesting has a rating of 2.27 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UserTesting most frequently mention screener questions, customer service, and many tests problems. UserTesting ranks 114th among Survey sites.

  • Service
    36
  • Value
    36
  • Quality
    36

This company does not typically respond to reviews

Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
13
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What reviewers want you to know

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Critical highlights

  • I have many more horror stories like that with User Testing.
How would you rate UserTesting?
Top Positive Review

“3 good years with User Testing”

J G.
2/15/24

I have been very impressed with User Testing during the 3 years I have worked with them. The projects I've worked on have been very satisfying and fulfilling, and payment arrived exactly 7 days after the task was completed - just as promised. I have only had a couple of tasks in which the system let me down, and I have always been paid (at least partially) for my trouble. Recently, the wait time for payment has been changed to 14 days after task completion, but it was clearly communicated and seems to be working. My only real issue is with the survys that I can't get rid of, which appear on my list again as soon as I delete them. Also, a few that are completely irrelevant to me, but do not provide a 'non applicable' option. Very small issues compared to how much I enjoy working with User Testing.

Top Critical Review

“Usertesting is a scam! Beware of this fraudulent company!”

William S.
2/11/24

I have been using usertesting.com for some months now and I have completed several tests for various websites and apps. I have always followed their instructions and terms of service, and I have received positive feedback from the clients. However, on January 26th, 2024, I received an email from them saying that my account was suspended and all my funds were voided due to suspicious activity. They accused me of using multiple accounts to cheat the system. This is a complete lie and a scam. I have never done anything like that and I have proof of my identity and earnings. I tried to contact their customer support and appeal their decision, but they ignored me and refused to give me any explanation or evidence. They basically robbed me of $300 that I had worked hard for and wasted my many hours of testing. They are a dishonest and unethical company that does not care about their users or their clients.

Reviews (148)

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Reviews that mention popular keywords

user testing (30)
Thumbnail of user jg997
2 reviews
0 helpful votes
February 15th, 2024

I have been very impressed with User Testing during the 3 years I have worked with them. The projects I've worked on have been very satisfying and fulfilling, and payment arrived exactly 7 days after the task was completed - just as promised. I have only had a couple of tasks in which the system let me down, and I have always been paid (at least partially) for my trouble. Recently, the wait time for payment has been changed to 14 days after task completion, but it was clearly communicated and seems to be working. My only real issue is with the survys that I can't get rid of, which appear on my list again as soon as I delete them. Also, a few that are completely irrelevant to me, but do not provide a 'non applicable' option. Very small issues compared to how much I enjoy working with User Testing.

Service
Value
Quality
Thumbnail of user amedeol2
1 review
1 helpful vote
April 3rd, 2023

Dacă sunteți în căutarea unei modalități de a câștiga bani suplimentari în timpul liber, atunci User Testing ar putea fi o alegere excelentă pentru dumneavoastră. Am încercat această platformă și am fost extrem de mulțumit de experiența mea.

Site-ul este ușor de utilizat, iar procesul de înscriere este simplu și rapid. După ce v-ați creat un cont, puteți începe să căutați proiecte care să vă placă. Acestea includ testarea site-urilor web și a aplicațiilor, iar sarcinile variază de la a vizita un site web și a naviga prin el, la a oferi feedback cu privire la design-ul unei aplicații.

Un alt lucru pe care l-am apreciat la User Testing este că procesul de plată este rapid și eficient. Vei fi plătit prin intermediul PayPal, la două săptămâni după finalizarea sarcinii.

Cel mai important, am fost impresionat de cât de util a fost feedback-ul meu pentru dezvoltatorii site-urilor și aplicațiilor pe care le-am testat. Am simțit că am contribuit la îmbunătățirea experienței utilizatorilor și la dezvoltarea unor produse mai bune.

În general, recomand cu încredere User Testing pentru oricine caută o modalitate simplă și plăcută de a câștiga bani prin testarea site-urilor web și a aplicațiilor. Este o platformă excelentă și merita încercată!

Thumbnail of user nkatekom2
1 review
1 helpful vote
April 24th, 2023

Their are productive & easy to use, absolutely brilliant & a very special feedback from the system.

Thumbnail of user danielc3136
1 review
11 helpful votes
May 23rd, 2022
Verified purchase

Hello everyone.

My name is Dan and UserTesting has paid me out over $165.00 in the last 3 weeks and tests keep on coming. The Screener questions are difficult to get past most of the time but they are looking for people that are actually going to be useful for their studies. I've Participated in 3 Live Tests with the customer on the other end of a zoom call and those tests pay $30.00 to $90.00 for 45 minutes of my time. Remember to be truthful when you're doing the Screener because if you aren't, and you can't provide proof of your answers, they will kick you out or give you a negative review (which basically means that nobody will want to use you for their test). At the rate that I'm going, answering honestly and taking about 2 hours a day to go through screener questions, I'm going to average about $200.00 extra, easy money every week. The more positive reviews you get from your customers, the more tests will be available to you. I do admit that failing 90% of the screeners is a bit off putting but. When you do get past them, you make $4.00, $10.00, $20.00, $30.00, $40.00, $60.00 and $90.00 for less than an hour of your time. WELL WORTH IT for me. Thanks for reading. (P. S) My wife also does it on her phone and our daughter on her phone so. That's almost $600.00 a week between the 3 of us. Pays the house payment almost. I've added a screenshot of part of this week's payout schedule. It takes EXACTLY 7 days, to the minute, from when you take the test to get paid. I've also added a screenshot of my Paypal account screen so you can see that the money is coming to me.

Tip for consumers:
Be patient and you can make quite a bit of extra cash weekly.

Products used:
N/A - Just surveys here

Service
Value
Quality
Thumbnail of user adrianb372
1 review
7 helpful votes
June 7th, 2022

I've been working with User Testing for about 1 1/2 years now and I really appreciate the ability to earn a little extra money per week for just a few hours of my time 5 days a week. I average about $100-$160 per week and again I typically spend about 2-3 hours 5 days a week doing the tests. This is not a part time job or a side gig that is going to pay all of your bills but the $400-$500 I typically make in a month is at least enough to pay a few small bills or part of a large one. It's all helpful. There are some cons and those would be the occasional technical difficulties but usually if they can see you've spent time on a project and the site crashed they will compensate you at least half of the agreed pay. I've always received great customer service when I've needed to contact them. The other con is there are days I will be lucky to qualify for even 1 test when I'd like to do more but other days I may qualify for several so I try to work a bit longer on those days to make up for the short days. Again, you won't get rich or be able to quit your job but if you are looking for a way to make a little extra pocket money and don't mind investing a few hours a day when you can they always pay the agreed upon amount. You have the opportunity to qualify for both moderated (speaking live with a company while reviewing their prototypes in real time and those typically pay $30-$90 per test) and non-moderated tests (which typically pay $10 per test). I prefer to only do the non-moderated projects and still manage to make at least $100 per week. Again, if you go into it accepting it for what it is (a way to make a little extra money per week, not a part time job that will pay a lot of your bills) I don't think you'll be disappointed.

Service
Value
Quality
Thumbnail of user shubhamrajrana2642003
1 review
0 helpful votes
June 30th, 2023

The user interface is really very nice and the payment mode is also working pretty nicely the interface is user friendly

Tip for consumers:
No

Products used:
Shoes

Service
Value
Quality
Thumbnail of user raghavbarar07
2 reviews
3 helpful votes
August 6th, 2023

It's a very attractive website for the teenagers because mostly animes are watched by teenagers all types of animes are there it is a safe website without any malware by this website it si very easy for people to any anime we don't have to waste time for searching for the anime we want to watch

Thumbnail of user christ370
3 reviews
37 helpful votes
March 13th, 2019

I have been using UserTesting for about a year and made around $1200 that comes out to about 2 test per week. But it didn't go that way. One week i might qualify for 6-7 and the next week 0. But from all the sites I have tried this site by far had the most test available for you even though you won't qualify for most. Their customer service has been good too as if there was a problem with a test they would usually pay me anyways. As you can see in the photo there is 5 pages full off $10 payouts to me. But out of the blue I just stopped getting any test coming through... I went from 6-10 test coming through daily to 0 for over a week now and no email response yet besides automated reply. And I have a 4.9/5 reviewer rating so idk what happened.

Thumbnail of user krishnac14
1 review
7 helpful votes
June 25th, 2020

After about 70 screeners, I started earning cash; it took me like three days of just consistently having the tab open and waiting for dings while I did work or played video games. I would pause everything and take 20 seconds on a screener and then see if I was available to take the test. Remember to speak clearly and always follow the instructions. Have made $150 in exactly 26 days. And all together that was about 3hrs of work. One was a $30 live call.

Thumbnail of user loril175
1 review
3 helpful votes
October 30th, 2018

I joined about a month ago and I have been successful in using the pc based testing. I have not tried the mobile testing yet. Does anyone have feedback on this type of testing?
It is not a plan for making a lot of $, but consider it extra income for those that are looking to boost the bank account a little. I enjoy the experience and learn a lot as I go through the tests.

Thumbnail of user maryc234
1 review
8 helpful votes
May 31st, 2016

I signed up excited hoping to make a few bucks. Few is right. Passed the initial test easily and thought it was fun. For the "try out test", it showed many tests to choose from. I chose a five minute test that paid 3 bucks. I submitted and they said I was accepted about three days later. I went back on and got my first real test right away. For 10 bucks. Again, I was excited. Took it happily and then saw I had to wait until it was approved, that took a whole week. Finally I was on and ready to go. A couple qualifying umm surveys popped up and I didn't qualify. That was a bit over a week ago. I got paid for my other two and made 13 dollars... (in two weeks)
While I think it's a great idea, theres nothing to do but wait with it open so you hear the ding when something becomes available. Unfortunately hard to qualify for anything.
Ill keep trying for a few more weeks but so far ehh. My three stars are for how quickly I got paid for the two things I was able to do.
6/6/16 update= I was able to do another test yesterday so two tests since May 31st. I did up it a star, to four now because it is a good site. My reasoning being... it's fun to do the tests, IF you can get one. The qualifications are very specific but companies are paying for the service so I get that. I'm only doing laptop tests, phone and iPad aren't options for me. The biggest thing... if you are trying to make a living at home, this isn't going to be it. That was my biggest mistake signing up. With realizing this, it's a good site. I signed up to a handful of other testing sites and Usertesting is the only one I've got tests for. At all. I'd try it out if you have time to leave the tab open for hours on end. If not, this site may not he for you. I've made 33 bucks in I believe three weeks. Ah well. It's something. (In under two hours total)

Thumbnail of user michaelg139
11 reviews
45 helpful votes
July 11th, 2015

Great payment in less then a week the only thing that sucks is waiting on surveys and i cant seem to get help getting the app

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About UserTesting

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

How do you position yourself against your competitors?

With UserTesting’s platform, you get feedback within hours - not days or weeks like traditional research.

The feedback you receive tells you more than what a user did—it tells you why. Unlike analytics products, you’ll hear what users think, and you can ask them questions.

Setting up a test is easy and doesn’t require any special training. You can set up a test on your own in minutes, or have us do everything for you, from study design to analyzing videos and communicating findings.

Company Representative

Thumbnail of user laurent87
Lauren T.
Typically does not respond to reviews

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