UserTestingReviews 148

I wasted under ten minutes taking some dumb test and then qualified for this nonsense. The 'scam' of this company is that they have a lot of 'supposed' tests but they appear to be the same test over and over (scam number one) and unless you are in some very niche category, you will not qualify for ANY test. I got various questions about some very specific type of tech category (I had to look it up because I never heard of it).In the interim, you have to answer a lot of questions and you get zero dollars for this scam wasting your time. You would best put your time and efforts to other side hustles. You are best to build a business online. I guarantee that this scam company makes money getting your data that they present as prelim questions. I use the same analysis for every job/side hustle. Don't let companies scam your time and pay you nothing!
BTW: I have added Chrome on my laptop and it was already on my phone but the same deal on both. Again, waste of time and no money made after answering over 35 questions.

UserTesting doesn't provide a way to appeal a 1 star review. It lets companies rate testers but doesn't let testers rate companies. Many times I provide excellent feedback for the clients, which they themselves say so and thank me a lot at the end of the session but I rarely see this reflected on my star ratings because UserTesting doesn't make it compulsory for clients to leave a rating. Then comes one client who leaves a one star feedback which messes up my whole ratings. It is unfair that many times we give great feedback and don't get a rating and then one bad rating messes up everything. If UserTesting really wants to assess the tester's ability and get the real rating, they should make it compulsory for clients to leave rating for every test. Otherwise, one bad rating easily messes up a tester's score. And UserTesting should provide a way for the tester to appeal a bad rating. As it is right now, UserTesting is heavily tilted towards the client and doesn't give a good support to its testers.

On the offset I did not think I'd like UserTesting. They made me take a test that really tested if I fit into their profile of panelist's versus being honest. I flew through the test and did really well there; however, I noticed that after I started doing well, I was unable to lock into higher paying projects. Simply put, the site's interface would not work when I'd select and already be approved for these gigs.) I knew they were locking me out through the mechanics of the interface, but I believe in myself (so I did n't stop). (While this occurred the jobs I got were low paying and discriminatory. The gigs made me record my face and submit information that would showcase personal information to allow them to target me through racism.) After trying to reach out to support with no response or even being allowed to speak to management, I had to figure out a way to rectify what was occurring on my own. Unfortunately this put me in a situation where my integrity was questioned. Ultimately the decline occurred because the algorithms or designers within the UserTesting interface tried to stop me from communicating and ultimately succeeding on the site. The reasons: racism & jealousy. I'd cleared much more money than any one I'd seen on the interface. The most disturbing part was how they tried to shut me up, which they were unable. I'm now getting more money, but know that Usertesting is heavily racist and controlling (they monitor the interface to see who is doing what). If you start doing too well you cannot be of a certain demographics. Ultimately they will be stopped, but know the manner in which they now move.

I have been a tester for a while but the customer reviews is a such a terrible thing. They refuse to pay me and give you a one-star low rating. If you want to be a tester for this company, I recommend you can try trymyui.com It is a terrible company to work with, with terrible clients and terrible customer support, basically they think they are God, and you are nobody, now the one test is only $10 and not to pay you. It is such a ridiculous thing that kept happening. I am quitting now.

They are dishonest in their business practices. They do not pay out testers. They have bare minimum customer support. Speaking with their support team feels like interacting with bots. It's so bad! I completed two tests, and they claim that they won't pay me for them. I will be reporting them to the BBB as well.

This is the worst company for making money. Waste of time as you go through the whole process for the system to freeze.

I have been using this website for years now. Overall it is quite decent and you can make fair amount in long term. However, their customer service is the worst. While updating my email for my profile, I accidentally mistyped it and ended up missing one letter. At one point I was trying to also reset my password and that's when I realized that the email was wrong. I contacted support team to see if it's possible to correct my email or remove my profile fully and create a new one, as I didn't want to keep a profile that has an incorrect (and might even belonging to a stranger) email. I did not get a respond. Meanwhile my laptop logged me out of my profile, and I had no access to my account at all. And again I couldn't reset my password as the verification letter kept getting sent to that incorrect email. That's when I decided to create a new account hoping the support team will respond and remove my original account with
The incorrect email. Instead they deactivated my accounts stating in the TOS were violated. I understand I clearly states in their terms. But I absolutely had no intent for that. I appealed their decision but they refused to change it. They decisioning is not understandable for me. I have used the website for years without a single violation, why would I intentionally violate their terms. And I provided all the proof supporting my innocence. Losing quality testers because of unintentional mistake is not a good quality for any business.

I was a 5-star tester on UserTesting valued for honest, thoughtful evaluations that were appreciated by clients.

Then in early July 2022, I stopped receiving tests period, none. And haven't received one yet. Customer supports tells me it's because of my browser settings. My browser settings haven't changed, UserTesting has. I believe that someone in upper management has an agenda based on personal "feelings" because if it were just a technical problem, it would have been fixed by now.

So based on my experience, there is something going on at UserTesting that needs fixing if clients want to get what they are paying for and there are better user experience platforms out there.

I've been doing this for a couple of years. It wont pay all of the bills but I dont feel bad about buying a latte everyday if I can make at least $10 a day. I usually make more depending upon my availability. Do not get discouraged if you dont get a lot of opportunities right away. It takes time to get ratings and build a repore.

This is my first time using user testing and it very easy to do and you are able to understand the test quite easily.

I work on a small business full time, User Testing is my side hustle. I work from home, and online; I'm able to go back and forth on tabs.
Not qualifying for tests is normal, it only takes a couple of seconds to answer the questions. If you get denied, move on! There are plenty more tests to offer.
If you think about it, on average a test is $10 and they take 10-25 minutes to finish. That's $30 an hour but keep in mind you will not always qualify for tests. I did tons of research before I decided to give it a try. I've been doing this for a week, and I've made $200.

DO YOUR RESEARCH AND APPRECIATE OPPORTUNITIES, BIG AND SMALL. The more you study, put effort into it, stay honest and continue to be grateful for something, the better your results. Open your eyes!
I will update yall in the near future. Good luck to all the beginners.

I've been working with User Testing for about 1 1/2 years now and I really appreciate the ability to earn a little extra money per week for just a few hours of my time 5 days a week. I average about $100-$160 per week and again I typically spend about 2-3 hours 5 days a week doing the tests. This is not a part time job or a side gig that is going to pay all of your bills but the $400-$500 I typically make in a month is at least enough to pay a few small bills or part of a large one. It's all helpful. There are some cons and those would be the occasional technical difficulties but usually if they can see you've spent time on a project and the site crashed they will compensate you at least half of the agreed pay. I've always received great customer service when I've needed to contact them. The other con is there are days I will be lucky to qualify for even 1 test when I'd like to do more but other days I may qualify for several so I try to work a bit longer on those days to make up for the short days. Again, you won't get rich or be able to quit your job but if you are looking for a way to make a little extra pocket money and don't mind investing a few hours a day when you can they always pay the agreed upon amount. You have the opportunity to qualify for both moderated (speaking live with a company while reviewing their prototypes in real time and those typically pay $30-$90 per test) and non-moderated tests (which typically pay $10 per test). I prefer to only do the non-moderated projects and still manage to make at least $100 per week. Again, if you go into it accepting it for what it is (a way to make a little extra money per week, not a part time job that will pay a lot of your bills) I don't think you'll be disappointed.

Hello everyone.

My name is Dan and UserTesting has paid me out over $165.00 in the last 3 weeks and tests keep on coming. The Screener questions are difficult to get past most of the time but they are looking for people that are actually going to be useful for their studies. I've Participated in 3 Live Tests with the customer on the other end of a zoom call and those tests pay $30.00 to $90.00 for 45 minutes of my time. Remember to be truthful when you're doing the Screener because if you aren't, and you can't provide proof of your answers, they will kick you out or give you a negative review (which basically means that nobody will want to use you for their test). At the rate that I'm going, answering honestly and taking about 2 hours a day to go through screener questions, I'm going to average about $200.00 extra, easy money every week. The more positive reviews you get from your customers, the more tests will be available to you. I do admit that failing 90% of the screeners is a bit off putting but. When you do get past them, you make $4.00, $10.00, $20.00, $30.00, $40.00, $60.00 and $90.00 for less than an hour of your time. WELL WORTH IT for me. Thanks for reading. (P. S) My wife also does it on her phone and our daughter on her phone so. That's almost $600.00 a week between the 3 of us. Pays the house payment almost. I've added a screenshot of part of this week's payout schedule. It takes EXACTLY 7 days, to the minute, from when you take the test to get paid. I've also added a screenshot of my Paypal account screen so you can see that the money is coming to me.

These guys are really racist. If we want to be exact we can call it profiling. In their defense they have that right. Still they won't have the true results as they slant people during the screening process. Be warned! I see this type of influence on most of these types of sites. I wonder how intense they'd profile if we reported them to the IRS.

I feel like they are so many tests and when you fill them out, at the end website always says you don't qualify. The funny part is, that they take all the information about you from those surveys, you waste your time just to earn $10 and do not get any tests to do.

I've been doing usertests for a couple years now and I've done over 200 tests. I work full-time and I just keep a tab open in the background and switch over to take the screener questions when I hear a ding. My personal goal is to make a minimum of $100/month but there are some months where I make upwards of $500-$600/month. For March I'm on track for approx. $400. For me I use this "little boost" of income to pay down my mortgage faster. There are many screeners that I don't pass but when I do, it's so exciting! I'm an opinionated person so I love and thoroughly enjoy helping companies see both the positives and negatives about their products/processes/prototypes. I do believe you have to fit into a certain demographic to be able to get the maximum amount of tests, for which I am fortunate to qualify for lots. I have never been denied a payment through this company and when I've had a technical challenge, I contacted support and they were able to rectify the situation. I recommend UserTesting as a very legitimate company.

I have been accepted the test and I accept the test but when I accept, the website said it is not available now.

I am not a consumer, but I am a current tester of over five years. I tell everyone I know that UserTesting is one of the best things that has EVER happened to me. From the very beginning, customer service has been stellar. They gave me useful feedback on my practice test and have included and paid me consistently since. I've received multiple tests each week. I've never had issues receiving payment. I can see them on my dashboard within minutes after I finish a test, and they are paid to my account exactly a week later to the hour! If I could do this all day every day, I would be a happy camper! Please ignore the negativity and try it for yourself. It might not be for everybody, but they certainly are a legitimate company that pays you to test, and it's fun. No, I didn't get paid for this review, but I do get paid to test.

If you're a huge corporation like Google, Usertesting will bend over backwards for you. If you're a regular person, you're disposable to them. They exploit your labor. You can end up spending half an hour or more on a test for a measly $10, but if one of their oligopoly customers (it's usually Google who pulls this scam) can find some excuse not to pay you, Usertesting will side with them, and you will not be paid. So you're basically providing charity to multi-billion dollar corporations. Your time and labor is irrelevant. Usertesting is on the side of billionaires. The testers who make them their money are worthless to them.

UserTesting is the most pathetic application and a way to waste your time. I would not encourage anyone to work with UserTesting. SCAM alert. They are big time scammers and just collecting information and marking all the tests and surveys not for you, once you have answered 3-4 questions.