The site was really easy to use and select the correct options for me. Shipping was free and they paid the amount agreed upon. Took a few weeks, but it was completed. Got $81 for my iPhone, which isn't much in my opinion. But it was the easiest way to sell it for me.
I sold them an ipod I thought was 3rd generation but once they received it they realized it was 4th generation, notified me, and are now sending me more money than originally offered. Thankful for that and their honesty!
Exactly 1 week after they received my phone, they issued payment. And it was the amount originally offered on the website estimator.
Sold my iPhone and iPad at an acceptable price and was paid through venmo very quickly.
All good - easy procedure -easy to ship - paid as promised
The process is quick, easy and painless! Very quick pay!
Easy and fair process. Fair prices and prompt payment.
They have no control over their buyers. I sent my phone in over one month ago, the "buyer" has never replied to my emails. Usell confirmed they received my phone, one week after they actually received it, confirmed the condition one week later and claimed they had PayPal problems and would send me a check. I said there are no reported PayPal issues online and offered Venmo or Zelle as alternates. After 3 days they send me an email saying they sent payment today and all should be resolved. They only sent $1.50 of the $343 contracted to send me. They work with fraudulent buyers. Save the headache and sell elsewhere.
Mailed my good condition iPhone 6 to uSell with the agreement of $75 if it was in good condition. Phone was received 9/11/2019. After several days of no response, I sent a message to customer service. Since that time I have sent several inquires to customer service as well as phone calls to the company during business hours, and I have not received a response. I will also mention that their website does not have a phone number or address listed. I had to search to find the company information. I am considering filing a complaint with the State of New York.
USell ripped me off. I sent a perfect iPhone 5 and quoted a decent amount of money. They stated I had not erased the Find My iPhone app but I had. I tried calling but there is no telephone number, they recommended email. I emailed five different times but without a response. I requested in the last email to mail my phone back. No response. Now, they are going to give me 1/10th of what I was quoted. Rip off!
I have used uSell before with no issues, but something is definitely wrong. Everyone is having the same issue. They send in a phone and then get a message saying it is received, but no more responses and no check and no payment and emails with no response. They still have my phone since 9/11/19.
Don't believe any review you read unless it is one star or less. USELL are thieves... I sent my iPad to them in working, really perfect condition -- it was just older. I had it wrapped in bubble wrap x 4 so there was no damage during shipping. The offer was $120. They received it and claimed it was damaged and counteroffered $20! I declined and requested an explanation of what was damaged. NO RESPONSE. I called and left a message... NO RESPONSE. I have emailed several times with NO RESPONSE. I can only assume at this point that they have taken my device and resold it somewhere hoping I would just forget about it. Not sure of my next steps yet but seller beware. Avoid USELL at all costs...
Complete and total scam. If you send your phone in, you have two outcomes.
1. Get absolutely nothing. No check, no word about your phone, etc.
2. Wait months and months and months and months and get a check for under 10 bucks.
What's their excuse? Either they didn't get it, or your phone was damaged. Stay away. Far away.
Sent my phone in on 10/2/19 they said they recieved it 10/11/19 it is now 10/18/19 and they still have not issued payment for my phone. They also won't respond to the multiple emails I have sent. They do not have a working phone number and at this point my phone has just been taken smh will never use this device again
I sold my iPhone 6S that had a very small scratch to uSell and they quoted me $127.00 and I accepted their offer, they sent me the packaging they wanted me to return the phone in, I added support to the package for safer shipping. I checked today to see where my check was for the phone and they showed the phone as damaged and now will pay me no more than $22. I feel they ripped me off, the phone was almost perfect when I sent it to them but they have the privilege of discounting the amount they agreed to or returning the phone, which if in fact it was damaged, why would I want it back, I think it's BS.
Caution: you will get ripped of by usell-they will send you a curious looking check-that will bounce. Your back WILL charge you a fee for that little gift. Then you will have to wait for another one that when you take it to the issuing bank- they will NOT honor it. (My bank eventually got it cashed, but not for almost a month). They will also tell you they will repay the bank fee-THEY WILL NOT. I have filed a complaint wilts postal inspectors, because they do this as a business practice.
I'm filing a lawsuit against these thieves for taking my phone and not sending me a check. This place is a scam and I won't rest till they are exposed
I sent them in a phone in LG that was in Flawless condition didn't so much as have a scratch on it the phone was barely two months old they turned around email me and told me it was damaged and down the price on what they would give me big time to $3 from $40 in perfect condition when it left my home I am now waiting for the return of it and it better still be in perfect condition because that phone was not damaged when I mailed it
I sent my phone to USELL to because I needed cash in a pinch, so I sold my phone to them, USELL claims that they pay quickly, Tha's not the case for me. I sent in a BRAND NEW 128 GIG IPHONE XR FLAWLESS ON 7/25/19 IT IS NOW 8/14 STILL HAVE NOT RECEIVED PAYMENT. I CAN'T BELIEVE IT. This company takes its time, or either won't pay. It seems as if I have been had! DON'T SELL YOU PHONE TO USELL
My family sent in all of our devices as rating "Good." They all fit the description below. When they arrived, they were ALL deliberately labeld as damaged without A SINGLE reason given. This means instead of giving us the agreed upon price, they only gave us $1 per device! DON'T EVER TRUST THIS COMPANY!
Your iPhone is Good condition if it:
Powers on and holds charge
Is fully functional, including all buttons and ports
Has no cracks on the screen or body or damage on the LCD
IMEI / ESN is clear for activation by a new user
Overview
uSell has a rating of 2.1 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uSell most frequently mention and good condition. uSell ranks 54th among Sell Cell Phone sites.
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- Deerfield Beach, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members