Usell is horrible! I sent the wrong phone and wanted to get it back. I've sent dozens of emails all I get back is computer generated messages. I've called there so call 800 number NO RESPONSE! They say they get to within 24 hours that's a LIE! I've contacted the better business department let's see where this goes. Usell is SCAM. They have my phone close to 10 days
Just got my check today, for $3.00. The problem is, I sent 10 units, I should have been paid $30.00. I took the time to check each one and made sure it met every requirement. Filled out the paper work on line ( would only permit 1 unit entry on form). Enclosed packing slip, indicating 10 units. Got e mail asking if i wanted the deal, said, no, i sent 10 units, got $3.00 any way.
Long story short, find other dealers to sell to, this one is no good.
Throw your phone away. Easier and cheaper than trying to send it to these people. They claim they'll give you... $50! $45! Maybe $30!
Oh, but when you mail it to them something's amiss... every time..."oh- so sorry, your phone is worth $1, accept our offer or we'll ship it back."
Fraud, fraud, fraud.
Sent my phone in a month again and still haven't heard back from them, I got an email saying turn my iPhone tracker off witch I thought was sketchy but did it anyway. Still no answer i don't know what's up with them I want my money or my phone back seriously this is ridiculous shaking my head!
My wonderful son, who was a vent-dependent quadriplegic for almost 30 years, died and I sent his old ipod to usell. Got the email that they'd received the box but over two weeks later I had received nothing more. I send in a request the it be looked into and received back a notice that I'd sent them a iphone6 instead of the ipod. This so did not happen. Then they tell me that they have no market for an iphone6 and they will recycle it for. Me. I told them that I want my ipod back and they shouldn't try to rip off little old grieving ladies! Let's see if I ever hear another word!
I wish I would've read reviews prior to sending in my iPad mini. It worked fine, almost perfect condition but after sending in, recd msg that there was a slight imperfection so only worth $1.00! What a joke! Next time I'll take my next device and get more pleasure by smashing it!
Order was filled quickly. Assembly of item from stepladder was difficult for me. Difficult to judge distance up close with only one eye. However the assembly was completed from good directions. No other problems were encountered.
My phone was in good condition. The website offered me $45. I mailed it in and they said it was damaged - so they offered me $1! I had read the reviews and thought - well my phone is in good condition - I won't believe those reviews! Liars they are! Believe the reviews! I am so mad! I'd rather donate it than have them pay me a buck! Shame on you Usell!
Overall, the only thing I was disturbed was the pay for my iPod. It was a brand-new device, never been used, but you guys downgraded it to being "fair" device. That was very disappointing as at that time really needed the funds.
USell offered the best price compared to the many other used electronics marketplaces I explored. Once I accepted their offer, the process of sending in my device and getting paid was super easy. I was able to login and check the progress of the process at anytime, and received my payment within the expected timeframe. I definitely had a positive experience and would recommend uSell to anyone.
I would have given zero stars if I could but had to choose one. Sent Samung Galaxy only two years old. Excellent condition no damage. Never been taken out of the protective case. Was supposed to get $120. Now wants to pay $27. Buyer lies an says there's water damage. IMPOSSIBLE! Phone never dropped nor has any water damage. I'm insulted! Told them to send my phone back & it better be in the same condition that I sent it in! This company deals with dishonest ppl. DO NOT SELL YOUR PHONE TO THIS COMPANY! You will regret it. They are LIARS!
If I could give NO STARS I would! I recieved an offer for my iPod on 1/12/2024. Recieved my shipping kit no problems and sent in my device. Thats where things went wrong. It is now 2/13/2024. They have had my device a WHOLE MONTH and still no payment! I have written angry emails and all I get back is "2 business days". LIES! Still no payment!
I had to way two week for the shipping pack when they said 4 days.
I sent my phone in but cant track it, I sent them and the buyer messages haven't gotten a reply yet.im waiting on check switch might not be much. I'm just saying do your research before you plan on doing anything.
Usell.com is a scam. Two weeks since my iPhone arrived and my account states "3-5 days for payment." The only option for contact is *******@usell.com and nobody ever replies. Seeing all these bad reviews, it would make sense to consider a class action lawsuit. I plan on following up. Usell.com is a scam, do not use them.
I mailed a like new condition iPhone 8 to USell on 9/1/19. Their automated system shows it was received on 9/6. Since this time I have received zero feed back on my device or any sort of payment. I have attempted on 6 occasions to contact USell however all calls and email have been ignored.
Please do yourself a favor and stay away from this company. They are running a scam.
This is a good website. I used them once before, but after checking around I was able to get better money for my items somewhere else. They are a comparison website so you are not selling to them so maybe that is why some people here have had problems using them, but if you consider what they do, they do it well.
I recently sent a phone to them for resell. The phone was in perfect condition, but due to their packaging it got damaged and will not honor the price quoted. I would not use this company.
I sent in a damaged phone back in early Sept and now more than a month later and still waiting for a response IT shows received, however there is no response to multiple e-mails asking for a status update. I can't find any other way to contact them, seems to be a complete rip-off.
ETA: I contacted them again yesterday after posting this review and then this morning a payment had been issued! No response to any of my e-mails, however something certainly got them to issue a payment response. They received my phone on 9/3/19 and payment was finally received on 10/8/19. Updating my review from 1 star to 2 stars.
U sell buys back your old cell phones while giving you top dollar for a used phone. You can also sell ipads, text books, ipods, and video games. The site has been featured all over the news so it is legitimate and gets you paid fast!
The site was really easy to use and select the correct options for me. Shipping was free and they paid the amount agreed upon. Took a few weeks, but it was completed. Got $81 for my iPhone, which isn't much in my opinion. But it was the easiest way to sell it for me.
Overview
uSell has a rating of 2.1 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with uSell most frequently mention and good condition. uSell ranks 54th among Sell Cell Phone sites.
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- Deerfield Beach, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members