- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
uSell has a rating of 2.14 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about uSell most frequently mention good condition problems. uSell ranks 28th among Sell Cell Phone sites.
This company does not typically respond to reviews
No positive highlights yet
Exactly 1 week after they received my phone, they issued payment. And it was the amount originally offered on the website estimator.
My wonderful son, who was a vent-dependent quadriplegic for almost 30 years, died and I sent his old ipod to usell. Got the email that they'd received the box but over two weeks later I had received nothing more. I send in a request the it be looked into and received back a notice that I'd sent them a iphone6 instead of the ipod. This so did not happen. Then they tell me that they have no market for an iphone6 and they will recycle it for. Me. I told them that I want my ipod back and they shouldn't try to rip off little old grieving ladies! Let's see if I ever hear another word!
If I could give NO STARS I would! I recieved an offer for my iPod on 1/12/2024. Recieved my shipping kit no problems and sent in my device. Thats where things went wrong. It is now 2/13/2024. They have had my device a WHOLE MONTH and still no payment! I have written angry emails and all I get back is "2 business days". LIES! Still no payment!
Products used:
Sold my iPod
My wonderful son, who was a vent-dependent quadriplegic for almost 30 years, died and I sent his old ipod to usell. Got the email that they'd received the box but over two weeks later I had received nothing more. I send in a request the it be looked into and received back a notice that I'd sent them a iphone6 instead of the ipod. This so did not happen. Then they tell me that they have no market for an iphone6 and they will recycle it for. Me. I told them that I want my ipod back and they shouldn't try to rip off little old grieving ladies! Let's see if I ever hear another word!
Exactly 1 week after they received my phone, they issued payment. And it was the amount originally offered on the website estimator.
Just got my check today, for $3.00. The problem is, I sent 10 units, I should have been paid $30.00. I took the time to check each one and made sure it met every requirement. Filled out the paper work on line ( would only permit 1 unit entry on form). Enclosed packing slip, indicating 10 units. Got e mail asking if i wanted the deal, said, no, i sent 10 units, got $3.00 any way.
Long story short, find other dealers to sell to, this one is no good.
Products used:
sold 10 ipads to them
USell offered the best price compared to the many other used electronics marketplaces I explored. Once I accepted their offer, the process of sending in my device and getting paid was super easy. I was able to login and check the progress of the process at anytime, and received my payment within the expected timeframe. I definitely had a positive experience and would recommend uSell to anyone.
Sold my iPhone and iPad at an acceptable price and was paid through venmo very quickly.
Usell is horrible! I sent the wrong phone and wanted to get it back. I've sent dozens of emails all I get back is computer generated messages. I've called there so call 800 number NO RESPONSE! They say they get to within 24 hours that's a LIE! I've contacted the better business department let's see where this goes. Usell is SCAM. They have my phone close to 10 days
Tip for consumers:
Don’t use this company
Products used:
Cell phone
Easy and fair process. Fair prices and prompt payment.
Order was filled quickly. Assembly of item from stepladder was difficult for me. Difficult to judge distance up close with only one eye. However the assembly was completed from good directions. No other problems were encountered.
The site was really easy to use and select the correct options for me. Shipping was free and they paid the amount agreed upon. Took a few weeks, but it was completed. Got $81 for my iPhone, which isn't much in my opinion. But it was the easiest way to sell it for me.
All good - easy procedure -easy to ship - paid as promised
My phone was in good condition. The website offered me $45. I mailed it in and they said it was damaged - so they offered me $1! I had read the reviews and thought - well my phone is in good condition - I won't believe those reviews! Liars they are! Believe the reviews! I am so mad! I'd rather donate it than have them pay me a buck! Shame on you Usell!
The process is quick, easy and painless! Very quick pay!
U sell buys back your old cell phones while giving you top dollar for a used phone. You can also sell ipads, text books, ipods, and video games. The site has been featured all over the news so it is legitimate and gets you paid fast!
Throw your phone away. Easier and cheaper than trying to send it to these people. They claim they'll give you... $50! $45! Maybe $30!
Oh, but when you mail it to them something's amiss... every time..."oh- so sorry, your phone is worth $1, accept our offer or we'll ship it back."
Fraud, fraud, fraud.
Sent my phone in a month again and still haven't heard back from them, I got an email saying turn my iPhone tracker off witch I thought was sketchy but did it anyway. Still no answer i don't know what's up with them I want my money or my phone back seriously this is ridiculous shaking my head!
I would have given zero stars if I could but had to choose one. Sent Samung Galaxy only two years old. Excellent condition no damage. Never been taken out of the protective case. Was supposed to get $120. Now wants to pay $27. Buyer lies an says there's water damage. IMPOSSIBLE! Phone never dropped nor has any water damage. I'm insulted! Told them to send my phone back & it better be in the same condition that I sent it in! This company deals with dishonest ppl. DO NOT SELL YOUR PHONE TO THIS COMPANY! You will regret it. They are LIARS!
Tip for consumers:
DON’T USE THIS SITE!
Offered $57, sent $1
Pretty bad for a year old VA
Usell.com is a scam. Two weeks since my iPhone arrived and my account states "3-5 days for payment." The only option for contact is *******@usell.com and nobody ever replies. Seeing all these bad reviews, it would make sense to consider a class action lawsuit. I plan on following up. Usell.com is a scam, do not use them.
I wish I would've read reviews prior to sending in my iPad mini. It worked fine, almost perfect condition but after sending in, recd msg that there was a slight imperfection so only worth $1.00! What a joke! Next time I'll take my next device and get more pleasure by smashing it!
I mailed a like new condition iPhone 8 to USell on 9/1/19. Their automated system shows it was received on 9/6. Since this time I have received zero feed back on my device or any sort of payment. I have attempted on 6 occasions to contact USell however all calls and email have been ignored.
Please do yourself a favor and stay away from this company. They are running a scam.
My family sent in all of our devices as rating "Good." They all fit the description below. When they arrived, they were ALL deliberately labeld as damaged without A SINGLE reason given. This means instead of giving us the agreed upon price, they only gave us $1 per device! DON'T EVER TRUST THIS COMPANY!
Your iPhone is Good condition if it:
Powers on and holds charge
Is fully functional, including all buttons and ports
Has no cracks on the screen or body or damage on the LCD
IMEI / ESN is clear for activation by a new user
I can't say enough they basically robbed my phone straight out. I don't know what to do! Thieves!
I recently sent a phone to them for resell. The phone was in perfect condition, but due to their packaging it got damaged and will not honor the price quoted. I would not use this company.
Tip for consumers:
If you use this site send it in different packaging than they provide. They at least will give you a shipping tag so you don’t have to pay only good thing I have to say about this company.
Gain trust and grow your business with customer reviews.
uSell is a reCommerce marketplace that helps individuals turn unused items into cash. uSell ensures that customers get the highest payouts with the least amount of hassle by facilitating risk-free transactions with professional buyers.
uSell.com in it's current form launched in July of 2012. uSell.com is the result of the combination of two companies, Upstream Worldwide, Inc. and Fort Knox Recycling, LLC (dba EcoSquid). The company aims to provide consumers with a variety of options for trading in or recycling unwanted electronic products through a simple and efficient Web platform. Currently the uSell.com is headquartered in New York City.
