U.S. Bank

Closed my secured credit card January 4th. On January 24th they charged me a late fee. I can understand a interest charge but a late charge on a closed Secured account that you hold all the money to? Crooks

On 05/13/2022 I transferred $45,815.49 from my US Bank account ending in **** to pay $47,480 down my Home Equity Line of Credit balance at US Bank. As of 5/23/2022 that money has still not been credited to my account. It was part of my current available balance, from an internal US Bank account, and has not been immediately credited.

My money is missing from its original account and I do not have access to it. It is also not available in the HELOC account. The bank is causing me undue distress because my banking situation is deteriorating rapidly due to having almost $50,000 unavailable to me.

This is money that was physically sitting in my US Bank account for months. It is an account that has been opened for 20 years.

My HELOC is also used as an overdraft coverage account. Now I am without coverage and may be forced to bounce checks as my anticipated cash is not available.

Please DO NOT USE extended pay through US Bank. You will be doubled charged, call and talk to multiple people, that will not even do their job and look all the way into what you are trying to explain, when you have your bill right in front of you! This is bullsh*t!

Our money is not safe here
And even worse... To processa claim when u are a victim of a Fraud that happened under their nose... They delay the process, mistreat the Fraud victim, provide conflicting or contradictory information
I haven't been even se tthe appropriate paperwork to start the process and get my money back.
To make it even worse... They dont have a time-line to tell costumers when are they getting their money back

They don't work at most merchants even though they advertise they are good anywhere that accepts Visa debit cards. When you call to verify the card you will get a robo message that the card numbers are invalid. If you call back (it takes about 4 tries) then you will be able to get the balance (using the same numbers). However, you cannot get to an operator from the phone prompts, you have to trick them and say your card was stolen, then you can get to a person. The person will tell you they talked to the senior engineer (or some other BS title) and it will work if you try again tomorrow. When tomorrow comes it's the exact same thing. DO NOT GET RIPPED OFF by these corporate scummmbags!

Horrible! Terrible! Completely disgusting! Apparently they don't give notice when they have system updates! The fun part about all of it is they don't even have a department with any access to your account when this happens! After proving I hadn't got any type of notice, they then went on to claim The notices they claim to give are general a simply states you'll have "limited" access to your account, but in reality you'll have none! After multiple fraudulent related incidents due to us banks very weak security walls, I have to live with my account locked daily! Then let's not get started on wait and estimated hold times! I've been severely patient with them in the past but I will be moving my funds after this one! PLEASE TAKE YOUR FUNDS AND BUSINESS ELSEWHERE! U may wake up one day unable to access your hard earned money!

Union bank sold to US Bank. After the transition, my money was not available - it took hours for my checking account. I was put on hold for hours, then they hang up. For my business account, I had to go into the branch and resign business documents for my existing business account I had with Union bank - this is nuts. What a $#*!show. I wanted to put them in a woodchipper, instead I fired them.

Their website has constant problems with login. Every week practical we receive messages when trying to log in that US Bank is having issues. Maybe the bank should actually invest in IT rather than forever changing their client portal to make it look like they are delivering anything useful to their clients. No one cares about the issues, no one addresses the issues, and everything with the bank regarding IT seems to go into a black hole. We have been customers for over 15 years and all we ever see is decline not improvement with this bank. RUN AS FAST AS YOU CAN - as bad as Wells Fargo or Chase is, this bank is far worse for IT.

For over a year now, someone has been using my name and email address for their account with US Bank. I have tried, and tried, and tried, to call, email, etc., US Bank with the problem and they tell me there is no way they can help me since "I" don't have an account with them. When I explain that "that" is exactly why there is a problem and they need to go to the account using my name and email and get all that resolved, they again say "I'm sorry, since you don't have an account with us, we cannot help you." ARRRRRGH. So frustrating. You would think a bank would WANT to take care of suspicious activity like this. Do yourself a favor and do NOT ever use US Bank for anything.

I've never met a banker who don't know customer service and don't know what to do shouldn't be empolloyee. She took our times and asked many things to do and it was around 3:20PM. Its still early and they have 4 bankers there. Don't even know why she was there,
We went to brunch cause we need a assistant to open account and to get debit card but she asked us to go thought to online and to make ph call to customer service. Then what she said was she don't wanna do today and need appointment. I could understand if she said early when we get there but she didn't say that in advance and asked many thing to do that made non sence. Really disappointed and she shouldn't be a banker and as employee.

I do $25,000 in credit card charges every month. I use there rewards program almost every 6 weeks.
I signed up for a digital Reward card and have tried for the last 3 days to get the information off my computer to use the card. It wouldn't let me, I talked to 2 representatives two days ago. They were not able to help me, and told me that is was US Bank's problem and to try again in 3 days. I talked to someone today and they started to help me and then they couldn't, they put me on hold for over 30 minutes without any communications. I only have a fews days left to collect my digital rewards card. Poor, poor customer service. I hope someone will call me and fix my problem. Mark Dunkley President of Dunkley Music Inc.

Took out a boat loan 10 years ago-never missed a payment. Went to upgrade and paid off loan. Then it starts... Needed payoff letter and was told it would be 7-10 days. After day 15 called back and they apologized and said it was in the mail and would receive in 1-2 days. Waited 5 days and was told it only cleared two days ago... (so three weeks to process a pay=off) and you guessed it-I would recieve letter in 1-2 days. Asked speak with a supervisor who apologized and said there was coaching to be done (don't care) and he would personally get letter and mail and fax it to me. /Whats the faxe number? And I would receive it in? YES 1-2 days. Here we are on day five after the 1-2 days-no letter no fax, no response to my emails to the supervisor. Called to make compalint against supervisor and asked for his boos and was told (by one of his workers) that they would take the complaint (against their boss) and forward it on...

Simply because of an one-time check returned for insufficient funds, without any withdraw, caused by another bank's mistake, U.S Bank knowingly violated the law Regulation CC and the Deposit Account Agreement to withhold all my money for 43 days, no matter how I begged it to stop or demanded the money; and sat back to watch me suffering extreme financial hardship because of its withholding money, emotional distress caused by the financial hardship, and physical sickness resulted from the emotional distress until the Consumer Financial Protection Bureau stepped in to stop its behavior.

I filed a lawsuit to seek damages. In order to cover up the bank's misconduct, U.S Bank's Vice President Ms. Jannette Duenas knowingly made false statements under oath. On December. 26,2019, Ms. Duenas filed an affidavit and swore under oath to make up a story that "someone had tried to fraudulently transfer funds into Plaintiff's checking account and U.S Bank put a hold on the account to investigate that potential fraud"; and on March 25,2022, during the trial, Ms. Duenas made up a different story that the bank put a hold on the account to investigate a "Check Kiting". The Illinois trial court found the perjury by U.S Bank's Vice President Ms. Jannette Duenas, ruled U.S Bank violated the law Regulation CC, and awarded the maximum civil penalty of $1000 (Case No. *******3640)

U.S Bank also violated the Illinois Personal Information Act to disseminate my sealed medical records to the public.

Went to my local US bank which is located in Jamul, El Cajon CA. I was there to deposit an important check into my account. When I was trying to do that the atm wasn't working, and it didn't give my money back or the check. When I went inside to speak with an us bank representative they told me "this happen a lot today, the atm wasn't given the people his money back" but, my question is why they dindn't put an announcement there first. They wait until it happen to the next customer. They were rude. I for sure going to change my bank after this.

The worse bank ever- firstly kept cutting all my debit cards off. Once they sent me a debit card in the mail someone stole it and my money. When I reported it they closed my account. Cool when they finally give me my check from my closed account I go to cash it at the stickney,IL location and the branch manager failed to do so because I'm black US BANK is racist and I hate this bank they need to be condemned

I rely on mobile banking to work properly and there is no end to issues with US Bank's website. It's very frustrating. Would definitely not recommend.

1. ATM machine went down during transaction. Kept card and deposit. Took almost 2 weeks to get corrected. 2. Computer errors when tried to get car loan. Took 45 minutes to close. Terms were explained but different on contract. 3. Changed home owner insurance. USbank notified. New policy sent to a 3rd party who administrates for US Bank. Sent numerous times. Said never got. Charged me for not having insurance. Took 2 months to correct.
4. Local bank has no voice mail so on hold for long periods of time when service is needed.
5. Covid closed lobby. Appts only. But no notice on door so ppl come in and sent right back out.