U.S. Bank

Terrible service at branches, most recently at Ogden Ave location in Lisle, IL but standards are poor throughout local area. Today, 20 minutes waiting in drive-up line to get a single check cashed, which is typical. The teller was only good at offering the excuse they are "busy on Saturday." The branch manager does not even bother to show up on weekends.

The closest alternative branch on this street is in the next suburb. For over six months since the pandemic started, that facility has been closed, despite it being a new location that was just opened within the last couple of years or so.

When winter arrives, you better bring blankets and cold weather survival gear in your car when going to a US Bank branch. Otherwise if you don't want to waste gas running your engine and adding to climate change, you may freeze solid before reaching the head of the line. And for the attention that should be your due as a customer, suggest you patronize a community bank instead of corporate monoliths like US Bank. A local business is more likely to do right by you instead of cross-selling irrelevant high margin products which you likely don't need. But of course there's always time for that at US Bank.

My debit card is constantly being blocked. I thought it was just my account due to having been hacked but I have read similar complaints about this. Will definitely be changing banks!

6 dollars per page to get a statement? After 10 years you'd think they could do this for customers but at least the lady I talked to was a complete $#*!!

US Bank Bill Pay went from 1st to worst in a few short months. A total dumpster fire with lots of 'pretty logos' and bells & whistles that NOBODY GIVES A DAMN ABOUT. This site is untrustworthy and the functions that made it good were removed without an opt in period and for sure no beta test Its like a 12 year old stole the source code. Now another change that just poured gas on this DF. This needs to be fixed and the customer's of US Bank deserve an explanation

Omg! What kind of joke is this bank! I have had a theft to my account twice during 4 month period and they didn't stop it not once! One was for over 1000 $ in United Kingdom and then over 300$ in California when I called the customer service the girl on the phone told me it happened to her 6 times this year! I have another account with Wells Fargo for 18 years and nothing like this happened to me once! Second they charge me account fee 8 $ but nobody mentioned if I go paperless I don't have to pay anything. So after 8 months they send me a letter saying if I go paperless there won't be account fee anymore. Wow people! Just say it at the beginning! I don't care for your paper statement! After that I call the customer service and a person on the phone is very nice, she connects me to supervisor who after explaining the whole situation reverse my fees for last 3 months and says everything will be fixed and you are paperless now. Well guess what I got my paper statement this month and they charged me the fee again! The worst customer service! It makes you feel like they say one thing and do another! Well I'm worn be their customer for long for sure!

Just left the US bank branch inside the Safeway on Campbell and Broadway in Tucson, AZ for an 11:00 scheduled appointment. Sat outside waiting for 45 minutes while clerk, Renee was glancing up at us while taking care of her previous customers and was clearly running late. At no time did she come out and let us know she would be with us soon and then when we were finally greeted, zero acknowledgement or apology that she ran late. After we sat down, we asked how long it would take and her response was "l don't know". I told her that all we needed to do was take my sons connected student checking and give him his own. She then said it would take 45 minutes. When l told her that my son had to work she just showed us the door with no apologies or any consideration for our wasted time. I had to ask if we could complete the transaction via phone and she responded yes. All attitude and no compassion or solutions. What a terrible experience and what a horrible human being that has no right to be in customer service!

I live in Little Rock Arkansas I've been calling the customer service line all morning on the 1-800 number first the young man said he couldn't hear me my phone was on mute which was not true second and third time I was on hold for more than 26 minutes horrible the call just hangs up if I owed money I bet they contact me I am not happy at all. We are dealing with enough things right now I feel sorry for older people who can't help themselves just answering a phone call would be helpful but they not even trying to do that.

I got a text saying someone had opened an account using my number. It said if this is an error call this number. I called the number. The first person I got in touch with after like 15 mins hung up on me for no reason. I called back. Everybody else just kept transferring me other people. I got transferred, no exaggeration 7 times and was on the phone for an hour and a half listening to their absolutely horrendous hold music, which I recognized from the last time I had this exact same problem a year or two prior. I think I genuinely got brain damage from it. I finally got on the line with the one person at the entire company who actually knows anything and she said they would report it as fraud or something. She should just report this entire bank as fraud. I'm not even a customer and after this experience I would never consider it and I'll tell everybody what a terrible company this is. They just flat out don't care. I would award them negative stars if I could and may God have mercy on there miserable souls...

I went to my local branch and the lobby is still closed for covid ( Even though no face mask or social distancing by employees) Also the drive through was closed until 9:30 for some reason so I had to deposit my rent 1000 dollars into the ATM. It took my money and went black. I pull back through the drive though and was told we will get back to you in a few days. What? A few days? So I asked to talk to a manager and was told he was to busy. I asked for something to show I made a deposit. Nope. So I said fine I am not leaving without my money or credit or at least talk to someone. Nope they called the cops on me and I am now no trespassed from my bank. 5 STAR SERVICE AT ITS BEST. Ok Update called after a hour and a half transfer d 4 times then conveniently hung up on. 5 STAR SERVICE AGAIN. Get THIS 5 Star Service but no complaint department when you call. Let that sink in.

Turned in my vehicle on time after a lease. It took 6 weeks for the refund. No itemization and just a check that was $700 short with no explanation. Turns out us bank charges an end of lease fee of $395 s=and then charged me a lost key fee of $375. We turned in all of our keys. After a 20 minute wait i finally reached a human after having to enter my information numerous times during the hold. After about 5 seconds i was disconncted. I called back and after going through the same nonsense the signal deteriated to the point the person said they couldn't hear me and couldn't call me back and just gave me the same number to call back. After another 10-15 minutes i reach another human and was told no one was available capable of hlping me and that they would call me back. No expected time or day was to be expected. Unbelievable! You cant make it up!

Manager on Gregory Blvd closed my accounts for no reason, without consent! Left me without money for 7 days while checks were mailed. Absolutely outrageous!

I opened a business account from US bank because of a promo they sent with deposit requirements. I was sent the confirmation for approval of my new account and then once the promo had expired (2 days later), I was sent another email that said there were "inconsistencies" and my account was not opened. This type of behavior is a red flag. Sending out promos to get more traffic and personal information and then backing out of your promise afterwards is exactly what you DO NOT WANT TO SEE FROM YOUR BANK. I would never take a risk with banking with US bank again.

We leased a vehicle and then decided to buy it.@ months later we got a bill that said we owed some more. That wasn't bad enough. They called at least 3 times a week and would hang up when we answered. They also called and would talk sometiems. Sent us a bill also. Today I overnighted a check for what they said we owed. Hope we never hear from them again. We are very disgusted with the way they handlle business if this is what anyone would call it. We will never do any business with them again US Bank sucks.

I would give them no stars if I could. These people froze my accounts because they thought there was fraud on the account, after I explained the situation and told them there was no fraud, they still kept my accounts on hold, couldn't use MY OWN MONEY and they lost my direct deposit. Every person I talked to seemed like they had no idea what was going on and kept transferring me around, that was enough to close my account the same day. Talking to a U.S Bank rep is like talking to someone with only half a brain, they are incompetent and arrogant, they act like as long as the phone is answered, their job is done. This has to be the worse bank in the west and I will ACTIVELY be encouraging people to stay away!

Now I know why fees are so high.
After paying over $88.00 on a credit card that waz delinquent $9.37.

Only US Bank
Remove your funds now.

Here is a quote from what is found online:

"QUOTE"

Fed Approves First-Ever Chinese Purchase of US Bank
It is 70 percent owned by the Chinese government through CIC, the country's sovereign wealth fund and Huijin, a government run entity set up to invest in Chinese financial firms. May 9,2012

"UNQUOTE"

US Bank is a $#*!ing piece of $#*! you can start off with them fat $#*!s CEOs or that aging bald $#*! CFO! And if they're not around then that Bitter $#*! mother Theresa dressing like Butch Dyke $#*!ing $#*! besides collecting my money into their pockets they should be rectifying their hold services on the phone because I'm being forced to do banking with these $#*! sticks. I started my old back in September 2020 today is June 16,2020 to 1345 hrs. They've yet to pick up my phone call…. There a $#*!ing joke and so it's the state of Washington I'm pretty sure some $#*!ing piece of $#*! a lying $#*! Face democrat politician He's also getting a kickback from the Butch Dyke and the two fat bald in age $#*!s at us banks…. 45 minutes and never got to my call! But you called a regular customer service line and it takes them maybe about another two days to call you but at least they pick up. Unfortunately just to tell you that they cannot give you any answers to that account but yet they can look up your name where it belongs

I CALL FOR A SIMPLE PAYOFF AND END UP ON HOLD FOR HOURS AND THEN KEEP GETTING TRANSFERED TO THE WRONG DEPARTMENT EVEN AFTER GIVING FULL DETAILS ON WHY IM CALLING. EVERY OTHER BANK GIVES A PAYOFF QUOTE WITH IN MINUTES SO WHY IS IT SO DIFFICULT FOR US BANK?