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USA Service DogsReviews 86

3.3

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USA Service Dogs Reviews Summary

The company demonstrates a strong reputation for reliable service and high-quality products, with customers frequently praising the prompt delivery and effective registration process for service animals. Many reviews highlight the helpfulness and knowledge of customer service representatives, contributing to overall satisfaction. However, concerns arise regarding the lack of follow-through on promised items, such as tags and holders, and issues with returns, particularly regarding shipping costs. Despite these setbacks, the general sentiment remains positive, with customers expressing gratitude for the assistance provided and a willingness to recommend the service to others.

This summary is generated by AI, based on text from customer reviews

service
5
value
6
shipping
6
returns
6
quality
5

We monitor reviews for authenticity

Missouri
4 reviews
0 helpful votes
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Quick delivery. Fast service. Received exactly what i ordered. Thank you. The sizes run a little big, having the straps that adjust to make the straps smaller would help.

I already ordered my medium and large set.

Thank you.;

Date of experience: March 22, 2018
Florida
1 review
0 helpful votes
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So easy to register and so easy to order additional items! The ID card is the best thing ever--never questioned anywhere! And the airports love that I have the correct ID for the dog!

Date of experience: March 20, 2018
Florida
1 review
10 helpful votes
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Great company and customer service. Would highly recommend them for registering your service dog. Fast delivery of ID cards and service vest.

Date of experience: March 18, 2018
Missouri
1 review
0 helpful votes
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Super organization!
March 15, 2018

My dog goes everywhere with me and she is always accepted. The only question I ever get is "Can I pet her or give her a treat!"

Date of experience: March 15, 2018
Alabama
1 review
7 helpful votes
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They're awesome
March 15, 2018

We love them and there's no questions when I take her with me. She stresses out so bad she beats up the others so they hide. Then I worry about getting home because I know she is anxiously awaiting my return.

Date of experience: March 15, 2018
Illinois
1 review
0 helpful votes
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I never received the hand out cards that I ordered with the ID cards for both dogs! I didnt realize until I git this email, that I hadnt received the whole order since there was such a delay receiving the ID cards. Now I just want my money back, for the cards I never got.

Date of experience: March 14, 2018
Ray C. — USA Service Dogs Rep
over a year old

Hi Dan, very sorry about that. Please contact us at orders@usaservicedogs.org or 888-656-DOGS with your order ID and we will either ship the cards out to you or issue you a refund, whichever you prefer. Thanks, Ray

Pennsylvania
1 review
0 helpful votes
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I received the requested items within a few days. They are exactly as shown on the website and I am happy with them

Date of experience: March 13, 2018
Florida
1 review
1 helpful vote
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I emailed several questions and received prompt courteous service. The process was easy. I have already recommended this company to many people! Way to go!

Date of experience: March 13, 2018
Georgia
1 review
1 helpful vote
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Great service
March 13, 2018

Quality products, knowledgeable customer service rep, and easy process 5 stars no hesitation. I did get my doctor to write a letter although he was a little reluctant but at the end of the day he agreed.

Date of experience: March 12, 2018
Georgia
1 review
9 helpful votes
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Good service
March 11, 2018

The company was very informative and made sure the order was correct. They just need to make sure the size chart is correct. The vest for my dog was to small and I had to modify it to fit him comfortably. Overall happy with service.

Date of experience: March 10, 2018
California
1 review
11 helpful votes
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After my dog passed away, I realized I started having panic attacks at night. So with my other dog I knew I depend on her emotionally. So i wanted to register her so that if i move she will be with me to help with my attacks. Thank you for making it affordable and fast to use! Will recommend you guys to everyone I know!

Date of experience: February 23, 2018
Minnesota
1 review
6 helpful votes
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I was npt very satisfied due to the fact i emails you when I recieved my items saying i paid for a collar and leash and only recieved the leash.

Date of experience: February 16, 2018
Texas
1 review
0 helpful votes
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Tinker Bell
February 13, 2018

Just what I needed it will help me a lot to be able to have my much needed companion with me. Thanks a lot for your service.

Date of experience: February 12, 2018
California
1 review
0 helpful votes
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Love it
February 6, 2018

Everything went great and i got everything when i was supposed to it was great and very heartfelt thank you.

Date of experience: February 5, 2018
Oregon
2 reviews
0 helpful votes
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Easy to order
February 5, 2018

Very happy with the quality of the id card, the professionalism of the phone staff and the speed in which I received the ordered items.

Date of experience: February 5, 2018
Iowa
2 reviews
2 helpful votes
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I would recommend this to everyone. I'm very impressed with the quality of everything the collar,
Leash etc. You won't be disappointed.

Date of experience: February 3, 2018
Illinois
1 review
0 helpful votes
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Wonderful
February 3, 2018

Thank you very much I did receive my order. I do wish his vest was little longer due to his mix breed but fits good.

Date of experience: February 3, 2018
Florida
1 review
0 helpful votes
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Easy
February 3, 2018

I love how easy it was to get my dog certified. I also have a Doctors note to add to the certification. Thank you for making this a very easy process

Date of experience: February 3, 2018
Florida
1 review
3 helpful votes
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Great company!
February 2, 2018

Thank you USAservicedogs!
Everytime I've contacted them they are very helpful and I was able to travel with my service dog and even enter the Hilton without problems. Wonderful customer service too!

Date of experience: February 1, 2018
Colorado
2 reviews
1 helpful vote
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Very satisfied with the purchase I have problems with crouds and Southwest Airlines got me on my flight first so I didnt have to stand in line with the crowd of people and I got home safe thank you

Date of experience: January 31, 2018

From the business

While you understand how much you rely on your service dog, others may view your companion as a nuisance. Many businesses don't allow dogs on their premises. However, while not required by the ADA, service dog documentation helps to eliminate hassle and questioning, and these same businesses will be more than happy to allow your furry friend inside their building, when they know it's your service dog. Save yourself stress. Get your service dog registration, vests, leashes, and tags from USA Service Dogs!


usaservicedogs.org
Farmingdale, New York, United States