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The company demonstrates a strong reputation for reliable service and high-quality products, with customers frequently praising the prompt delivery and effective registration process for service animals. Many reviews highlight the helpfulness and knowledge of customer service representatives, contributing to overall satisfaction. However, concerns arise regarding the lack of follow-through on promised items, such as tags and holders, and issues with returns, particularly regarding shipping costs. Despite these setbacks, the general sentiment remains positive, with customers expressing gratitude for the assistance provided and a willingness to recommend the service to others.
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Quick delivery. Fast service. Received exactly what i ordered. Thank you. The sizes run a little big, having the straps that adjust to make the straps smaller would help.
I already ordered my medium and large set.
Thank you.;
So easy to register and so easy to order additional items! The ID card is the best thing ever--never questioned anywhere! And the airports love that I have the correct ID for the dog!
Great company and customer service. Would highly recommend them for registering your service dog. Fast delivery of ID cards and service vest.
My dog goes everywhere with me and she is always accepted. The only question I ever get is "Can I pet her or give her a treat!"
We love them and there's no questions when I take her with me. She stresses out so bad she beats up the others so they hide. Then I worry about getting home because I know she is anxiously awaiting my return.
I never received the hand out cards that I ordered with the ID cards for both dogs! I didnt realize until I git this email, that I hadnt received the whole order since there was such a delay receiving the ID cards. Now I just want my money back, for the cards I never got.
I received the requested items within a few days. They are exactly as shown on the website and I am happy with them
I emailed several questions and received prompt courteous service. The process was easy. I have already recommended this company to many people! Way to go!
Quality products, knowledgeable customer service rep, and easy process 5 stars no hesitation. I did get my doctor to write a letter although he was a little reluctant but at the end of the day he agreed.
The company was very informative and made sure the order was correct. They just need to make sure the size chart is correct. The vest for my dog was to small and I had to modify it to fit him comfortably. Overall happy with service.
After my dog passed away, I realized I started having panic attacks at night. So with my other dog I knew I depend on her emotionally. So i wanted to register her so that if i move she will be with me to help with my attacks. Thank you for making it affordable and fast to use! Will recommend you guys to everyone I know!
I was npt very satisfied due to the fact i emails you when I recieved my items saying i paid for a collar and leash and only recieved the leash.
Just what I needed it will help me a lot to be able to have my much needed companion with me. Thanks a lot for your service.
Very happy with the quality of the id card, the professionalism of the phone staff and the speed in which I received the ordered items.
I would recommend this to everyone. I'm very impressed with the quality of everything the collar,
Leash etc. You won't be disappointed.
Thank you very much I did receive my order. I do wish his vest was little longer due to his mix breed but fits good.
I love how easy it was to get my dog certified. I also have a Doctors note to add to the certification. Thank you for making this a very easy process
Thank you USAservicedogs!
Everytime I've contacted them they are very helpful and I was able to travel with my service dog and even enter the Hilton without problems. Wonderful customer service too!
Very satisfied with the purchase I have problems with crouds and Southwest Airlines got me on my flight first so I didnt have to stand in line with the crowd of people and I got home safe thank you
Answer: Hi Toby, According to the Fair Housing Act, valid service animals and emotional support animals are not considered pets and thus are exempt from standard pet policies like extra pet fees or weight and size restrictions, or a no pets policy. Although rare, some jurisdictions may have laws in place allowing single family landlords and apartment complexes under 4 units to Registering your dog with us may not be necessary as all that is required by the ADA is verbal assurance that your dog is a service dog, and with emotional support dogs, you may only need a letter from a therapist to show your landlord on top of any registration papers.
Answer: Hi Darrel, Our registrations are recognized in all 50 states and we have a 96% satisfaction rating. We would also like to remind you that according to the ADA, registration is not required and the only thing that is required by law to have a service dog is verbal assurance that your dog has been trained to be a service dog. Registration ID cards, certificates, tags, vests, etc are not required by law although many people find that having these materials with them makes their lives much easier as they help to avoid hassle and allow people to instant recognize your dog as a service or emotional support dog. Additionally, many business establishments, apartment complexes, and airlines require the use of registration paperwork and/or vests, tags, etc so we would advise you to check in advance about what is required.
Answer: Unless you need an ESA letter, we do not ask for a psychological evaluation for the purchase of service dog identification accessories like registration IDs, vests, leashes, tags, etc.
Answer: Hi Judy, typically an emotional support dog would help with those conditions, although a service dog could be appropriate if it could be trained to assist you with specific tasks such as walking, getting out of bed in the morning, and alerting others to health episodes.
Answer: Hi Donald, please consult this webpage for more information about flying with a service dog on AA: https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp
Answer: Yes, please choose service dog when navigating our site to purchase service dog identification accessories.
Answer: Hi Carol, please call us at 888-656-DOGS or e-mail us at orders@usaservicedogs.org. I will let our agents know to look out for your order. Thank you.
While you understand how much you rely on your service dog, others may view your companion as a nuisance. Many businesses don't allow dogs on their premises. However, while not required by the ADA, service dog documentation helps to eliminate hassle and questioning, and these same businesses will be more than happy to allow your furry friend inside their building, when they know it's your service dog. Save yourself stress. Get your service dog registration, vests, leashes, and tags from USA Service Dogs!
Hi Dan, very sorry about that. Please contact us at orders@usaservicedogs.org or 888-656-DOGS with your order ID and we will either ship the cards out to you or issue you a refund, whichever you prefer. Thanks, Ray