US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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5 star
My delivery experience was great but when unpacking the washer there is a dent on the left rear of the washer. I reported this to the delivery company asap and am reporting to the seller as a formality in case of functional issues once hooked up to use.
Site was easy to navigate and prices were the best I found.
Great selection and fantastic prices
Called and spoke to Jennifer who was able to answer my questions right away.
We needed to buy another water line for the steam dryer line as the one that came with it was not sturdy enough.
Liked the price! This was a great deal with great service. Would use again for sure!
Easy to order, shipped on time. Received in good condition.
Shipping was extremely challenging to schedule. The delivery truck showed up outside of the delivery window during the first attempt (which wouldn't be a problem except we don't live at the shipping address yet), then had to call you US Appliance to get the shipping companies number to coordinate a redelivery.
I'm happy with y'all...US Appliance is awesome. I love that I call and a human answers.:)
I'm waiting for my second shipment with an appliance package for tomorrow- fingers crossed for a smooth delivery!
Awesome
X
These prices are unreal and I am so thankful, we will never use anyone else. There was not a scratch or dent on anything. Although it's a lot of trash afterwards who cares they ensure your Product and there carriers are timely and perfect. 20 thousand stars
No
Great! Pleased with no tax or shipping charges. Looking forward to a new refrigerator. The new fridge is huge, and just what we were looking for. Our only complaint was that the seal on the freezer had a gap in the middle. It is covered under the warranty so we are trying to have the whirlpool company come out and fix it. Overall we were very pleased the US appliance, the shipping and no tax. I do wish that they offered a fee to have the appliance brought into the house/installed. If they offer one we were not aware.
Always great service!
Very quick, had what I wanted, easy to find. This is the second washer and dryer that I have ordered from US Appliance. I have been very happy with my first purchase and I am sure that this updated laundry pair will prove to be as good as the first pair. I researched this set for price and quality both locally and on the internet. I saved over $1,000.00 with US Appliance.
I was very pleased with the appliance I ordered and was happy with the price I got from US Appliance. The delivery time was kind of long, but well worth it.
Second time shopping here. Great prices; great service!
I can't believe the prices! You made a scary process...not scary!
All good
So far So good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members