US-Appliance

It took me 4 weeks to get what should have taken 2. They said the sent 3 emails but I never received them.There was a problem with my credit card. Apparently it was flagged because of out of state use? So 3 weeks went by and no fridge so I called and got a very rude man who did not want to be bothered by me so I asked to speak to someone else and that gentlemen was very helpful and rectified the problem. The delivery went smooth.

The overall experience with US Appliance was excellent. The pricing is hard to beat for what you get. We received the order in full when it came. It took a bit longer than we thought it would however to receive it. I guess one can't complain when it's FREE delivery. One concern is the fridge was delivered on its back. Generally this isn't a good idea with a fridge. It hasn't been plugged it in yet, to see if everything is in good working. Our order arrived just as we departed for a summer trip. We shall see when we return. Other than this, everything was great. We would recommend shopping here and we will buy from them again.

I would have preferred pickup of old appliances with delivery. Without this service provided, a price offset of $75 to $100 would have been fair (I paid a third party $75 for removal from garage, and had to move old appliances from laundry room to garage myself). This assumes a desire to be competitive with other on-line appliance retailers. Experience was otherwise good. Delivery person from trucking company was particularly friendly and courteous. However, my wife was not thrilled with having to help me move large appliances, and has already made it clear that any future large appliance buys must include removal of old appliance and move-in of new.

I have bought appliances through U.S Appliance in the past and have been very satisfied with the results, that's why I am using them again. The product was fine but the delivery system left something to be desired. Original the time frame was 1-3 weeks, but after three weeks had expired and I had heard nothing I had to call. The customer service agent at that time said product in route, possible 2 days which turned in to 6 additional days, or a total of approximately 4 weeks. That is a long time without a refrigerator. I can understand having delivery problems, but from a customer point of view they should have called me and made me aware of the situation.

Our range arrived damaged in transit, as did the second unit I ordered to replace the first one. Both times their customer service department was great to work with, but I would not suggest ordering a range if it has to be shipped across continental US. The first unit was obviously dropped and the second slipped on the pallet it was shipped on and pushed in the lower left corner causing the lower drawer to be crooked. Neither unit was usable as they arrived on our property. Unfortunately I had to spend $800 more to order a replacement from a local appliance store.

Would've liked to have prices automatically update in cart as they change

The automatic confirmation email that I received after I ordered was wrong. It stated that I would receive my appliances in 1-3 weeks. After checking back with them on my delivery time two weeks later, delivery time ended up being 4 1/2 weeks on my refrigerator. I was not told this but had to call and ask. Needless to say, if I had known this when checking out, I would've gotten it elsewhere.

I have purchased in the past but this order, a wall oven arrived with a broken glass door. I believe this was a result of the multiple shippers involved. I contacted US Appliance customer service and initiated a refund and product pick up. Customer service was apologetic and of great help. Currently waiting for the damaged unit to arrive back at US Appliance to receive my credit.

I will continue to use US Appliance but will think twice about units that are constructed with glass.