US-Appliance

You didn't have the Kitchen Aid range in stock so I had to wait a rather long time, but due to no fault of yours. And it was totally worth the wait. I've never been happier than I was to get home from work to see this beautiful range installed and waiting for me - wow, it's absolutely gorgeous and arrived in perfect condition.

I talked to your ordering desk this morning and I could not get "Ron" to identify himself by name after 5 tries he finally told me how to spell his name and the call went downhill from there. Not a good first impression, I suggest Ron needs some more training and listening in on his phone interactions.

Hoping I don't have a problem from this point as often is the case with other places
When the unit arrived, I looked it over like I was told and it seemed ok. After unpacking it, I found a small scratch on the front cover under the pull handle for the door. Not sure what I'm supposed to do now.

First time customer. Delivery time was good but suggest that website could provide order/delivery status update instead of having to call to get updates. Had minor factory warranty issue on trim piece damage but US Appliance acted quickly to schedule service and replacement of part. Great customer service. Highly recommend US Appliance and will be using them for future needs.

Was more than I originally thought would be at checkout. The refrigerator had a dent on the side of one of the doors due to the shipping process. They strapped it down too tight! Didn't see it until delivery company left :(

My order arrived 2 weeks later than I was told to expect it. If time is not a factor in the purchase, this is a great place to shop because the prices are good. My frustration was that we were readying our house to go on the market and this delay has caused us a great deal of stress, and many phone calls. Customer service was courteous, but they could not fix the time issue.

Spoke with George who assured me that the unit would be delivered to our 4th floor office up an elevator for the additional In-Home deliver fee of $99.00. Item arrived, it looks beautiful. It works perfect to store all our soda in it instead of clogging up a regular refrigerator with those items.

Ordering was simple and prices are great, however there were two large dents in the side of my fridge. Delivery man left before I could inspect the appliances and the invoice basically said if I didn't make note of a problem before signing the delivery sheet that I am now responsible. Not very good customer service.

If your website says you'll change packages, change them. Reached out to customer service based on the fact that it states "If you need to change something with this package, please contact our customer service." Contacted customer service to purchase an upgraded version of a product and they stated "No we don't make changes to packages". If you don't then go ahead and remove that little line.

Quick and easy to find matching products. Customer service pleasant very helpful. They followed up throughout the whole order and delivery process to confirm we were happy with our purchase. Have already recommended them to our neighbors.

Received the appliance in very reasonable time - 2 months is very good from my experience. Package came in as good a condition as possible. No mars, scrapes, punched holes, etc. Well-packaged. I have not hooked it up yet but it appears in perfect condition. Looks great! I will recommend your company and great service to others. Very pleased!

Easy web site to scroll through and that a person actually answered the phone and understood what the person was communicating. Good job! Only issue I really had was the package was not sealed upon delivery, it appears all parts were accounted for during inspection.

It's easy, and quick. Two days after I received my TV, I found another company that sells the same brand new TV, for $900.00 less. When I notified Customer Care for a matching price, they refused, saying the competing company was not an "authorized" dealer.

Going through US Appliance saved us money since we didn't pay tax or shipping. The shipping took longer than we expected about 4 weeks. Our washer arrived with a tiny scratch. I called it in and was promptly helped. We were given a refund to buy paint to cover the scratch. I would definitely buy from them again.

I made numerous attempts at reaching my "rep", Carla, to no avail. I finally had to call, talk to some other guy and he explained how busy they are and justified her ignoring her customers. Won't be buying from you again.

Nice web site. Easy to order. Good price, even a $50 discount.
Upon delivery I noticed a minor cosmetic defect and it was taken care of immediately to the satisfaction of all involved. I would order from US Appliance again. Thanks

Looked around for new appliances after the appliances in my last appliance suite started to fail. Tried local brick and mortar places first and then went online to check pricing. No price match and they all wanted something for the delivery as well. Overall a good experience and appliances look great.