US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice, easy and exactly what I searched for.
2nd order with you guys. You are great!
The company you had deliver it just dropped it off in my yard and demanded a signature because he said he couldn't wait around for us to check our delivery while he was there. Totally unprofessional and i hope i never have to receive any thing from them ever again.
Ordering was very easy.
Have used US Appliance before. Very happy. Hope to get same results again.
You avoided sharing information that was vital for delivery completion. Very disappointed.
Good website, but Fed Ex required me to come to their shipping facility to pick up my appliances. Might as well have bought them at a big box store.
Shopping and ordering were very easy.
Good experience. Will shop again.
Extremely smooth transaction and delivery!
This is my first time using US Appliance--I chose to do so due to the ratings, so I am hoping it is worth taking the chance! I have doing extensive research and this overall price was best.
**update**We received our GE 33' stainless French door w/exterior dispenser refrigerator even sooner than estimated! The company called prior to final delivery to confirm someone would be home AND the driver called to let me know he would be arriving. Despite being a 'curbside' order, the driver kindly brought it into my garage and out of the rain! He even helped remove the box, so that we could inspect the fridge and sign-off on the product.
The fridge was exactly the measurements listed in the description and fit perfectly (which was the biggest factor in choosing a model, due to an older kitchen layout with limited space).
We have been thoroughly pleased, thus far. The refrigerator provides a ton of space. A couple of the little door shelves are tiny, but it's just a matter of finding the right bottles to store there;)
I don't understand other comments regarding noise-our kitchen sits adjacent to our family room (w/tv) and we do not find it to be loud in the slightest.
I will definitely look to US Appliance for future appliance purchases.
PS During the initial ordering phase I encountered a problem with my credit card. I was very pleased to have a LIVE PERSON answer the phone and help me with the issue. Nice touch!
I hope my order is delivered promptly
Cant beat 2000 bucks for all your kitchen appliances. Would have been nice to know that they don't help get the appliances inside...my girlfriend was stuck at home with a fridge, oven dishwasher and microwave sitting in the yard. Other than that, pretty easy process
Best prices and no tax! Ordering process couldn't have been easier!
Great
Great price and ease of shopping.
Great and easy experience.
I called to get a few questions asked about the product and got quick, intelligent responses. They had the best price for the product that I could find online and the delivery was prompt. We are very satisfied with the product.
What else could you ask for?
So far, so good. Let's hope it stays this way...
Good selection and pricing plus an easy to use website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members