US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to use your website and the prices are great!
It was fine
Easy ordering, fast shipping. Product arrived in perfect shape.
As long as it's in stock I'm good
Process was straight forward and easy to understand
My questions were answered
Your stuff is cheaper and website is easy to use.
Very simple, very easy. I hope to replace my built-in oven next year and I'll check with y'all first!
Nice to find the odd item I am looking for - very specific hard to find item. Now to see if I can get all the other appliances to match. I am not crazy over the "you have 24 hours to see if this item works" message that you get a day prior to delivery. I will not be able to use the stove until the house is completed in a few months. So we will see. Over all it is not the stores problem I guess it's the manufacturer. Need the stove for cabinet measurements so... it remains in it's box in my garage until we can transport it to the new house. So I guess i am on my own.
First time customer. Delivery time was good but suggest that website could provide order/delivery status update instead of having to call to get updates. Had minor factory warranty issue on trim piece damage but US Appliance acted quickly to schedule service and replacement of part. Great customer service. Highly recommend US Appliance and will be using them for future needs.
It was very easy to order and delivery came as promised. We love our stovetop.
Easy order, very fast delivery - good deal
Great selection and prices. I like the multi appliance discount as well as free shipping and no taxes. Huge savings with those three things alone.
We are committed to a Viking look in our kitchen. You are making it easy to do so.
Easy so far.This is my second purchase from this company.i will let you know when I receive my oven I received my double oven Its a GE Stainlesss.the last one was white.I love to cook, and am really loving it
Great prices! Hope everything arrives on time and not damaged
Website works well
The order was received in great shape. The appliances are not installed yet. I can tell you more when the kitchen renovation is complete, ca. Middle of December. But so far the overall shopping experience was great!
Easy to compare and purchase. Free shipping and good prices. What more can you ask for.
Good so far.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members