US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was easy making a decision to buy from your website.
Very easy and excellent pricing!
Good selection and good price. Glad to get free shipping.
This is our second order from US Appliances and we were well satisfied with the first one and hope this one will be great as well!
Finally received our refrigerator, ordered 11/26/18 and finally received it 01/04/19. Seemed like a long time
Called customer service and got excellent help.
We inspected upon receipt - everything looks great. Have not been able to use them yet, but expect they will work great.
The cooktop was shipped promptly and arrived within the promised timeframe.
Need confirmation that the order will not be delivered prior to December 6th please
Easy to navigate the site; best prices on the net!
The website was efficient and helpful. I can't comment on anything else yet as I've just placed the order.
Very satisfied with the shopping experience. Hoping the shipping and delivery experience are just and satisfying.
Pros: Couldnt find local was happy to find online with great price and reasonable shipping costs! Washer model i wanted was longer longer avail to they upgraded me to a newer model and honored the same price. Once shipped arrived very fast
Cons: After placing the initial order I wanted 5 days for confirmation with shipping date nothing so called to find out that there was a problem with the credit card company my ph number on order didnt make their records Would have been more efficient to the company to reach out to me via phone or email when they were notified of this problem instead of just waiting to hear from company
Totally satisfied with my experiece after my ph call to them would definately order from them again!
Order system is confusing. Could not tell if protection plans were applied correctly.
Very competitive pricing. Web site easy to use.
No problem last order, so I'm back! Was some damage to the stove, but, the situation was quickly remedied and another stove was sent within a few short days.
Overall very happy with my experience.
Great customer service on the phone!
Easy to buy online!
A OK
So far... so good
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I'm a repeated customer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members