US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far, so good. Website is easy to use.
This site can be counted on for great prices and fast delivery of quality products. Haven't been dissappointed.
Prices are the absolute best i can find on any appliance.
Past: Washing machine, gas stove, freezer were all easily ordered, delivered in pristine condition, and are still working perfectly.
Current: Side by side refrigerator. High expectations!
I bought a bosch dishwasher 4 years ago from USAppliance.com, and was satisfied with the customer service I received. So I'm back again!
Great product at a great price! Placing the order was challenging due to a system problem at US Aplliance. I had to place 4 phone calls before the order was finally processed and my item shipped. Carla was thorough and professional once she took over the processing of the order.
Fast service and great prices!
Great products at a great price
Done quickly and web site was easy to understand.
You should show delivery date prior to processing the order. Not good customer service.
Best deal, smooth purchase, timely and courteous delivery,do I need to say more?
If correct product arrives I'll be very pleased
You had best options to narrow down search.
Was more than I originally thought would be at checkout. The refrigerator had a dent on the side of one of the doors due to the shipping process. They strapped it down too tight! Didn't see it until delivery company left :(
Good
Everything associated with my purchase of a complete stainless steel kitchen was AWESOME, except for two things. First, it never mentioned that it was a "standard curbside" delivery at any point until I had already confirmed the purchase on my credit card. To be fair, it was prominent on the immediate receipt I received from US Appliance, but that was the first I saw that. It was a little disappointing -- I wish that would have been mentioned more up front. The second thing was that the refrigerator back was badly dinged up, and the side and back of the oven were significantly damaged. The most disappointing part of THAT was the outside boxes were not damaged at all, which means they were put in the cartons that way. I suspect the reason that these were so cheap is because they are reselling stuff others returned. It did not affect the functionality, so I accepted the shipment, but these two things seemed rather underhanded to me. If you're up front about these things, it would not have changed my purchase decision, but I would have felt better about the company.
Quick and easy to find matching products. Customer service pleasant very helpful. They followed up throughout the whole order and delivery process to confirm we were happy with our purchase. Have already recommended them to our neighbors.
I ordered a Frigidaire double oven and it was a great price with a special free shipping offer. It was delivered on time and courteously by the shipper and was in perfect condition. I highly recommend this company.
Your web site worked when will product be delivered
N/A. The cooktop most be connect by a technician, after connection I will confirm if work proper.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members