US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The shopping went smoothly hopefully the appliances are as good as they look
Although a positive customer service experience regarding US-Appliance; a terrible experience via the chosen shipper--"Fragile-Pak." Non communicative and not helpful as to their customer service (phone) team.
My first shipment, two days late arrived with only 1/2 pcs.
The 2/2 arrived almost a week later...albeit in good condition.
The actual driver(s) were helpful. It seems however that the FP management that are charged with coordinating their local subcontractors is either flatly lost or plainly inept as to coordinating logistics.
Thank you :)
Good
Nice doing buisness again cheaper than Lowes
So far so good, appliance was delivered on time and Undamaged. Tried out the product and it seems to work fine.
The proof will be in how it fits the space our DCS used to fill.
Shopping on the site was easy peasy! I just would have liked more of a product description
Quick ordering
So far my shopping experience has been pretty easy. I do however, wish you could be more specific about delivery dates early on in the process.
Really easy
Easy to follow instructions
Second major appliance purchase. Easy and great prices.
So far is very convenient, hope there are nothing wrong with appliances. Will see.
Sales associate Franco was very helpful when placing the order.
Bought from you when building our home in 2015. Unfortunately, I bought a Whirlpool refrigerator that after only 4 years of service I have to replace. Ice maker replaced 4 times and failed again, freezer light quit working, one bank of refrigeration compartment lights quit working. Whirlpool did nothing about it. Same for a very pricey Kitchen Aid built-in micro. Lasted less than two years and Whirlpool had already stopped making or providing repair parts. Will never own Whirlpool again.
Quick,easy, best price around!
Everything I ordered come in good condition and I'm very satisfied with my experience with your company!
121
Great price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members